Oracle Communications managed services to
support reliable service delivery and performance for critical IT
systems
RIYADH,
Saudi Arabia and AUSTIN,
Texas, July 25, 2024 /PRNewswire/ -- Salam, a
leading Saudi telecom provider, has awarded Oracle a managed
services agreement to support its ongoing digital transformation.
The collaboration will help Salam expedite operational excellence
and enhance the experience it provides customers. These efforts
will also further Salam's contributions to the Kingdom's Vision
2030 mission, which includes making Saudi
Arabia a more connected and digitized nation.
Oracle Communications Consulting will provide critical
support and guidance for managed IT operations, performance
management, and service quality improvement. Using an Information
and Communication Technology (ICT)-focused approach, Oracle will
help Salam increase operational efficiencies, proactively identify
and address potential issues, and enable seamless service delivery
to its end customers.
"Oracle's technologies and managed services are accelerating our
time to market for 5G," said Ahmed
Al-Anqari, CEO of Salam. "As a Saudi-born company, Salam is
at a digital transformation milestone in its journey. Our focus is
on contributing to the advancement of KSA's ICT sector by enhancing
our managed services among many other strategic initiatives. This
will enable us to better serve the unique demands of our broad and
growing customer base and be future-proof starting today."
A stacked advantage
Salam recently implemented
components of Oracle Cloud Scale Monetization and Oracle
Unified Operations, plus Oracle Sales CRM, to replace its legacy
systems with a modular pre-integrated stack. This integration helps
avoid the costly and time-consuming process of complex integrations
with a high level of customization. With Oracle, Salam can launch,
orchestrate, and monetize new offerings as the market demands.
Future phases will take advantage of other Oracle Communications
solutions to fast-track new digital services, such as 5G-enabled
streaming, AR/VR gaming, and IoT-connected devices.
"Our close collaboration with Salam will help to diversify the
company's revenue streams and strengthen its reputation as an
innovator in the Middle East,"
said Ajay Goyal, group vice
president, Oracle Communications. "In the fast-changing telco
landscape, a cohesive managed services approach to systems,
processes, and integrations is critical to the delivery of
profitable services and, ultimately, a superior customer
experience. We are dedicated to supporting Salam's business
transformation goals by providing exemplary operational service,
and product and network expertise."
To learn more about Oracle Communications industry solutions
visit LinkedIn.
About Salam
Salam (formally ITC) is a leading
Saudi-based telecom provider offering next-generation ICT solutions
for broadband, connectivity, cloud computing, managed services,
security services, satellite services, and internet services for
government, businesses, wholesale, and consumer sectors. The
company focused on helping businesses be smarter, more digital,
more integrated, and more secure.
About Oracle Communications
Oracle Communications
provides integrated communications and cloud solutions for
Service Providers and Enterprises to accelerate their digital
transformation journey in a communications-driven world from
network evolution to digital business to customer
experience. www.oracle.com/communications
About Oracle
Oracle offers integrated suites of
applications plus secure, autonomous infrastructure in the Oracle
Cloud. For more information about Oracle (NYSE: ORCL), please
visit us at oracle.com.
Trademarks
Oracle, Java, MySQL and NetSuite are
registered trademarks of Oracle Corporation. NetSuite was the first
cloud company—ushering in the new era of cloud computing.
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SOURCE Oracle