Forty local military spouses join JPMorganChase’s newest Virtual Call Center cohort

Today, JPMorganChase welcomes to its Maryland-area Virtual Call Center a new cohort of employees who are military spouses residing within a 90-mile radius of Baltimore. This latest investment, which will initially create 40 jobs, deepens the firm’s 130-year presence in the Greater Baltimore region while working to address the high unemployment rate among military spouses.

In partnership with the Department of Defense’s Military Spouse Employment Partnership (MSEP) and Hiring Our Heroes, JPMorganChase is advancing innovative solutions to create flexible career pathways for military spouses. This newest cohort builds on the firm’s successful virtual call center model launched in communities around the country including Baltimore, Atlanta and Detroit.

“This initiative reflects our commitment to addressing the needs of military families through innovative workforce solutions that create well-paying jobs and promote career growth opportunities,” said Tim Berry, Global Head of Corporate Responsibility & Chairman of the Mid-Atlantic Region for JPMorganChase. “We’re proud to make this announcement alongside the Department of Defense and Hiring Our Heroes here in Maryland – a state with a vibrant military and veteran community that shines with exceptional talent and skill.”

“When I deployed to Afghanistan, I learned that military families sacrifice everything so their loved ones can serve. They are just as much a part of the American story as those who wear the uniform of this country,” said Gov. Wes Moore. “Our administration is committed to making Maryland the best state in the nation for military families, and this new call center supports that vital mission. I applaud our partners at JPMorganChase for putting military families first. Together, we will leave no one behind.”

“In Maryland, our military families aren’t just appreciated – they’re necessary,” said Maryland’s First Lady Dawn Moore. “As the spouse of someone who served in combat, I know the challenges that military spouses face firsthand. I want to thank our partners at JPMorganChase for standing up this new call center that will create new jobs, grow our economy, and uplift military families for years to come.”

This hiring effort directly addresses the fact that unemployment among military spouses is disproportionately high due to frequent relocations and limited access to local job markets. According to Hiring Our Heroes, military spouses face unemployment rates upwards of 22%, well above the national average. JPMorgan Chase is a co-founder of the Veteran Jobs Mission, a coalition of more than 300 companies dedicated to employing talent from the U.S. military community. Since 2011, the Firm has hired more than 18,000 veterans and currently employs more than 3,100 military spouses.

"The expansion of the JPMorgan Chase virtual call center program is a significant step in providing meaningful career opportunities for military spouses, empowering families to thrive and achieve stability," said Secretary Anthony Woods, Maryland Department of Veterans and Military Families. "This initiative aligns with our commitment to making Maryland the best state for veterans and military families, creating lasting opportunities to impact their lives and strengthen our communities positively. In addition, along with the Families Serve Act, which aims to provide hiring opportunities for military spouses, we can address one of many challenges military spouses face—difficulty finding and maintaining steady employment due to frequent relocations caused by military life.”

“At JPMorganChase, we recognize the unique challenges faced by military spouses and are committed to creating meaningful career opportunities that empower them to thrive both personally and professionally,” said Mark Elliott, global head of Military & Veterans Affairs, JPMorganChase. “A service member’s journey impacts the entire family unit, which is why we are proud to support military families through innovative solutions like our virtual call center model – providing flexible pathways tailored to their needs.”

These virtual call center positions are full time, home-based roles offering the flexibility needed for military families to maintain employment regardless of potential relocation scenarios. The idea of a virtual call center was originally developed by Chase Operations leaders in 2022 to expand the availability of customer service careers to communities where talent exists, but the opportunity hasn’t been available without a traditional call center site.

“With how often the military moves families, job portability has always been our biggest challenge," shared cohort member Christine Abbott. "When our service members are called to do a job, we as spouses are left to fend for ourselves, and our careers are jolted to a halt. It means so much for JPMorgan Chase to recognize the talent, resilience, experience, and flexibility that spouses possess. Allowing us to carry these qualities into the financial services industry will change our lives for the better."

“We’ve seen tremendous results with our virtual call centers around the country and we’re excited to welcome our newest employees to the team here in Maryland,” said Mike Ashworth, Chief Operations Officer for Consumer & Community Banking at Chase. “Military spouses bring unique skills and perspectives to the workplace that will only enhance our ability to provide the highest quality service to our customers.”

JPMorganChase now operates virtual call centers in Baltimore, Detroit and Atlanta, creating more than 200 jobs offering competitive pay, benefits and career advancement opportunities. These employees will be paid no less than $22.50/hour and receive an annual benefits package including healthcare worth about $16,000.

About JPMorgan Chase’s Office of Military & Veteran Affairs

Established in 2011, JPMorganChase’s Military & Veterans Affairs supports service members, veterans and their families. Since its inception, the firm has hired over 18,000 and played a foundational role in establishing the Veterans Job Mission – a coalition of more than 300 companies working to hire 2 million veterans by 2032. Military & Veterans Affairs has also led veteran housing solutions by facilitating mortgage-free homes for more than 1,000 veterans and their families.

About JPMorganChase in Greater Baltimore

JPMorganChase has served the Greater Baltimore community for more than 130 years. The firm has supported the placement of more than 12,000 local residents into apprenticeships, full-time, or part-time positions and the participation of more than 5,800 individuals in job training programs aligned with high-demand industries. Since 2019 the firm has committed $16.9 million in philanthropic capital to the region where it serves as the bank of choice for more than 35,000 small business clients and 574,000 consumer banking customers. To support wealth-building and economic development, JPMorganChase committed to investing $20 million in philanthropic capital and flexible-low cost loans in Baltimore by 2027.

About JPMorganChase

JPMorgan Chase & Co. (NYSE: JPM) is a leading financial services firm based in the United States of America (“U.S.”), with operations worldwide. JPMorganChase had $4.0 trillion in assets and $345 billion in stockholders’ equity as of December 31, 2024. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. Under the J.P. Morgan and Chase brands, the Firm serves millions of customers in the U.S., and many of the world’s most prominent corporate, institutional and government clients globally. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

Kevin Boland - kevin.boland@jpmchase.com Justin Page - justin.k.page@jpmchase.com

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