Humana Ranks #1 for Customer Satisfaction for Mail Order in J.D. Power Pharmacy Study for Third Year in a Row
August 06 2020 - 1:00PM
Business Wire
Humana Pharmacy, a division of Humana Inc. (NYSE: HUM), has been
named the best in Mail Order Pharmacy customer satisfaction in the
J.D. Power 2020 U.S. Pharmacy Study. It’s the third consecutive
year that Humana has received the prestigious honor.
The study ranks Mail Order Pharmacies in four categories:
prescription ordering and filling process, cost competitiveness,
prescription delivery, and customer service experience. Humana
ranked highest in all four categories with an overall score of 904
out of 1,000.
The recognition is a testament to Humana’s Human Care approach
to look at every facet of its customers lives, making the
healthcare experience better, more personal and more caring.
“Receiving this award for three years in a row is an exceptional
honor as we continually strive to put our customers at the center
of everything we do,” said Scott Greenwell, President, Humana
Pharmacy Solutions. “At Humana Pharmacy, we bring the pharmacy to
our customers, providing them with an experience that’s both worry
and hassle-free with medications delivered on time, right to their
door. If our customers have questions about their medications, they
can connect anytime, 24/7 with one of our 400 licensed
pharmacists.”
Greenwell added, “Our expert pharmacists, nurses and state of
the art technology ensure that safety and care are at the forefront
of every customer experience, and we work to get the lowest
possible cost for our customers’ ongoing prescription medications
while also providing specialized expertise and savings for both
chronic and more complex conditions. We are also grateful for our
leadership team, technicians, and all of our support teams.”
For more information about Humana Pharmacy visit
www.HumanaPharmacy.com. For more information about J.D. Power and
the award visit www.jdpower.com/awards.
About Humana
Humana Inc. is committed to helping our millions of medical and
specialty members achieve their best health. Our successful history
in care delivery and health plan administration is helping us
create a new kind of integrated care with the power to improve
health and well-being and lower costs. Our efforts are leading to a
better quality of life for people with Medicare, families,
individuals, military service personnel, and communities at
large.
To accomplish that, we support physicians and other health care
professionals as they work to deliver the right care in the right
place for their patients, our members. Our range of clinical
capabilities, resources and tools – such as in-home care,
behavioral health, pharmacy services, data analytics and wellness
solutions – combine to produce a simplified experience that makes
health care easier to navigate and more effective.
More information regarding Humana is available to investors via
the Investor Relations page of the company’s web site at
www.humana.com, including copies of:
- Annual reports to stockholders
- Securities and Exchange Commission filings
- Most recent investor conference presentations
- Quarterly earnings news releases and conference calls
- Calendar of events
- Corporate Governance information
View source
version on businesswire.com: https://www.businesswire.com/news/home/20200806005761/en/
Lisa Dimond Humana Corporate Communications 832-330-4702
ldimond@humana.com
Humana (NYSE:HUM)
Historical Stock Chart
From Aug 2024 to Sep 2024
Humana (NYSE:HUM)
Historical Stock Chart
From Sep 2023 to Sep 2024