Sabre Hospitality to showcase Concierge.AI
at HITEC Charlotte, USA
SOUTHLAKE, Texas, June 18,
2024 /PRNewswire/ -- Sabre Hospitality, a division of
Sabre Corporation (NASDAQ: SABR), a leading software and technology
provider that powers the global travel industry, today announced
the launch of SynXis Concierge.AI, an innovative solution
harnessing the power of Generative AI to transform customer service
for hoteliers. Sabre Hospitality will be showcasing the product and
its capabilities at HITEC Charlotte in USA between June 24-27, 2024.
SynXis Concierge.AI represents Sabre Hospitality's first
deployment of Generative AI, a technology that generates new
content from inputs such as text, images, and code. Drawing on
Sabre's extensive data resources, Concierge.AI provides immediate,
detailed, and accurate responses to specific queries, ensuring that
effectiveness is no longer solely dependent on support agent
knowledge and experience.
Initially, SynXis Concierge.AI is being utilized by Sabre's
Customer Care and Delivery (CCD) team to enhance customer service.
The entire CCD team is equipped with Concierge.AI, poised to handle
a variety of customer interactions including questions, requests,
and problem resolution.
"SynXis Concierge.AI will significantly elevate the customer
service experience by providing swift and accurate resolutions,"
said Scott Wilson, President, Sabre
Hospitality. "This innovation underscores our commitment to
leveraging cutting-edge technology to meet and exceed our
customers' expectations."
Sabre Hospitality's plans for SynXis Concierge.AI, include
integration into the Community Portal to enhance self-service
capabilities. Sabre is also exploring its application in existing
products to drive operational efficiency and optimize
conversions.
"Generative AI represents a monumental leap in technology for
the hospitality industry," said Amy
Read, VP of Innovation at Sabre Hospitality. "With SynXis
Concierge.AI, we are not only revolutionizing customer service but
also unlocking new opportunities for driving operational efficiency
and personalizing the guest experience. We have the data and
connectivity to maximize Generative AI's potential, and we are
fully committed to continuous innovation, helping our customers
achieve their fullest potential with this transforming
technology."
About Sabre Corporation
Sabre Corporation is a
leading software and technology company that takes on the biggest
opportunities and solves the most complex challenges in travel. The
company connects travel suppliers and buyers around the globe
through innovative products and next-generation technology
solutions. Sabre harnesses speed, scale, and insights to build
tomorrow's technology today – empowering airlines,
hoteliers, agencies, and other partners to retail,
distribute, and fulfill travel worldwide. Headquartered in
Southlake, Texas, USA, Sabre serves customers in more
than 160 countries around the world. For more information,
visit www.sabre.com.
SABR-F
Media Contacts
Kristin Hays
Kristin.hays@sabre.com
Heidi Castle
heidi.castle@sabre.com
Investor Contact
Brian
Roberts
Brian.roberts@sabre.com
sabre.investorrelations@sabre.com
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SOURCE Sabre Corporation