New release features Process HQ and generative
AI enhancements for meaningful process improvement and continuous
optimization
MCLEAN,
Va., April 16, 2024 /PRNewswire/ -- Appian
(Nasdaq: APPN) today announced the latest version of
the Appian Platform. The new release introduces Process HQ, a
combination of process mining and enterprise AI unified with the
Appian data fabric. Process HQ provides unprecedented visibility
into business operations to enable data-driven decisions and
process improvements. The latest version of Appian also extends the
practical value of generative AI through enhancements to Appian AI
Copilot and the prompt builder AI skill.
Appian announces the latest version of the
Appian Platform, introducing Process HQ.
"We are excited to see the value Process HQ could
bring to Oscar to automate the data analysis for our service team's
daily improvement processes," said Renee
Hayter-Cotter, Product Manager at Oscar Health. "From
identifying insights into potential problem areas, to conducting
root cause analysis, and tracking the effectiveness of our
countermeasures, we see a lot of opportunities for Process HQ to
drive bottom line improvement."
Process HQ
Business users need greater
visibility into the full breadth of their enterprise data and
processes in order to maximize operational efficiency and strategic
decision-making. By combining the latest technologies in data
fabric, process mining, machine learning, and generative AI,
Process HQ helps monitor and improve every business process built
on Appian. Process HQ makes it easy to reduce costs,
risks, and delays, improve compliance, and drive better business
outcomes, without the need for costly and time-consuming data
collection efforts. Process HQ includes:
- Process insights, which lets business users without a
background in process mining or data science uncover insights and
explore their business processes through an AI-powered analysis of
their workflows. Process insights leverages detailed audit
information of both human and systems activity captured in
Appian's data fabric, providing immediate visibility without a
substantial effort. It uses enterprise AI to identify and quantify
bottlenecks, errors, and delays and provides intelligent
recommendations for process areas with the most improvement
potential. Users follow a guided experience to drill deeper into
the details and can then quickly act on process improvements using
Appian's process automation capabilities, all within a secure,
enterprise-grade platform.
- Data fabric insights, allowing business users to explore
enterprise data and build custom reports and dashboards. When
partnered with Appian AI Copilot, users can gain new insights
even faster. Data fabric insights makes report creation possible
for business users without any Appian development knowledge and
also empowers them to answer common business questions faster,
without needing to rely on a data expert or developer to build a
report. Organizations can save significant time and money with
these capabilities and can be confident that only the right users
can view certain secure data.
Additional generative AI enhancements in Appian's
latest release include:
- Eleven New AI Skills Using Generative AI. Appian
now offers eleven new AI Skills using an embedded Large Language
Model (LLM) in Appian Cloud. These use low-code design to enable
users to leverage an LLM to easily tune AI prompts for specific use
cases, including: document summarization, PII identification,
unstructured document and email extraction, text generation and
more. By presenting a curated list of common use cases, the AI
Skills simplify incorporating generative AI in Appian applications,
enabling users to start from a contextually relevant prompt and
efficiently generate reliable AI responses.
- Appian AI Copilot automates tedious development
tasks by generating sample data and application unit tests. Simply
provide context using natural language and the amount of data, and
let the AI copilot handle the rest, generating data for individual
records and for complex sets of related records. AI generated
sample data is ideal for user acceptance testing and stakeholder
demos, and accelerates the development lifecycle realistic data for
any application. AI Copilot also now uses generative AI to automate
test case generation, addressing one of the most time-consuming
tasks developers face by suggesting test cases aligned with users'
business roles and ensuring comprehensive test coverage of business
logic. As a result, developers can expedite testing activities,
minimize manual effort, and enhance the overall quality and
reliability of their applications.
"Process Mining has been held back by two
problems - expensive and often subjective manual data prep because
even 'standard' systems have been customized, and then limited
tools to resolve the process bottlenecks you uncover," says
Michael Beckley, CTO & Founder,
Appian. "Process HQ integrates Appian Data Fabric to reduce manual
data prep and is unified with Appian process automation so getting
from insight to action has never been easier."
Register for the Process HQ webinar to learn
more about Appian's process intelligence capabilities.
About Appian
Appian is a software company that automates
business processes. The Appian AI Process Platform includes
everything you need to design, automate, and optimize even the most
complex processes, from start to finish. The world's most
innovative organizations trust Appian to improve their workflows,
unify data, and optimize operations—resulting in better growth and
superior customer experiences. For more information,
visit appian.com. [Nasdaq: APPN]
Follow Appian: LinkedIn, X
(Twitter).
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SOURCE Appian