Reach new users with Appian Portals, and deliver a total
experience with a unified platform
LONDON, March 8,
2022 /PRNewswire/ -- Appian (NASDAQ: APPN) today
announced the latest version of the Appian Low-Code Platform. Major
enhancements bring together process mining, workflow, and
automation in a unified low-code platform, enabling customers to
discover, design, and automate crucial business processes. The
release also features Appian Portals, a simple way to radically
expand the reach of Appian applications to external users.
"One of the core values of Aegon is putting the customer first.
That is why we chose the Appian Low-Code Platform to achieve more
efficiency and speed in digital services that customers expect from
us. Since we introduced the Appian platform in 2017, we now have
over 50 applications across Aegon Mortgage, Bank, Pension, Life,
and Income Insurance," said Frans
Stuifbergen, Intelligent Automation BPM Lead, Aegon.
Appian Portals
Appian Portals is the new front door to Appian applications.
With Appian Portals, designers use low-code to quickly build and
manage secure external web sites that capture and expose data from
Appian applications. Appian Portals does not require external users
to log in, and it scales to support usage levels. Appian Portals
makes it easy to use your Appian applications for a broad range of
public information, self-service, account onboarding, and similar
use cases, such as quote requests, account registration,
licence/permit applications, and much more. Key benefits
include:
- Increase business agility. The ability to quickly
respond to changing business conditions is especially important at
the digital contact point where organisations transact with
customers, partners, and the public.
- Improve the customer experience. Integrate enhanced
customer experiences and data into your workflows and systems to
deliver faster and more responsive service.
- Meet increased demand. Organisations are now able to
quickly provide services (such as vaccine registrations, tax refund
status, etc.) through a robust web portal that is easy to publish,
manage, and scale.
- Ensure security and compliance. Appian Portals inherits
the industry-leading security capabilities of the Appian platform,
and the traceability of processes and data to simplify regulatory
compliance.
"Appian Portals is a game-changer for us," said Matthew Richards, CIO of Labourers International
Union of North America (LiUNA!).
"We have more than half-a-million members across the continent, and
we use Appian to manage their Local Union's relationship with the
International Union. With Appian Portals, we are enhancing the
member experience by delivering more immediacy, allowing them
greater self-service, and deepening our engagement with them."
Appian Process Mining
The latest version of Appian includes Appian Process Mining, one
of the easiest ways to analyse, improve, and monitor business
processes. Appian reduces the process mining data burden by using
low-code actions to extract, transform, and load business-process
data. This enables users to perform complex data transformations
even if they don't have in-depth technical knowledge.
Appian also now features the Mine Process History plug-in that
lets users automatically transform and import process data from
Appian into the Process Mining module for further analysis. This
huge time-saving measure helps customers start extracting valuable
insights right away. Because Appian is a unified platform, these
insights can be easily applied to the design of new workflows and
automations.
"Traditional process mining is impeded by the effort required to
prepare process data, and the effort required to turn mining
insights into improved workflows," said Malcolm Ross, Deputy CTO at Appian. "With
Appian, you spend less time consolidating data for mining, and the
insights you gain are immediately actionable in new workflows and
automations. That's the value of a unified platform."
Enhanced Security
Security is integral to the development process, and when it
comes to enterprise data, it's critical that the right people - and
only the right people - have access to certain data. In the past,
controlling who can access which rows of data required technical
leads and data experts. The new record-level security in Appian
eliminates the need for experts to configure and maintain
security.
With record-level security, app owners can specify who can see
which records by configuring security rules in the record type.
Security rules translate complex security requirements into plain
language so they're easy to configure and maintain. For example, if
a user can view a customer, they should also be able to view that
customer's support cases. Record-level security makes this easy,
not only accelerating the configuration, but also simplifying
maintenance.
To experience the Appian Low-Code Platform for yourself, get
your free Appian Community Edition environment.
About Appian
Appian is the unified platform for
change. We accelerate customers' businesses by discovering,
designing, and automating their most important processes. The
Appian Low-Code Platform combines the key capabilities needed to
get work done faster, Process Mining + Workflow + Automation, in a
unified low-code platform. Appian is open, enterprise-grade and
trusted by industry leaders. For more information, visit
www.appian.com.
Follow Appian UK: Twitter, LinkedIn.
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