Boston Red Sox Gear up with Avaya IP Telephony for Fenway Park Opener
April 12 2004 - 12:11PM
PR Newswire (US)
Boston Red Sox Gear up with Avaya IP Telephony for Fenway Park
Opener - New communications solutions upgrade fans' customer
service and provide features that travel with the team for
scouting, training and away games BASKING RIDGE, N.J., April 12
/PRNewswire-FirstCall/ -- Avaya Inc. , a leading global provider of
communications solutions and services for businesses, today
announced that the Boston Red Sox have boosted customer service for
their fans and communications capabilities for the team using Avaya
IP telephony and contact center solutions. Carousel Industries, a
Platinum-certified Avaya BusinessPartner, provided the advanced
solutions to the Red Sox. Bringing the cutting edge to the
historic, 91-year old Fenway Park,IP telephony merges voice
applications into the data network. From the network bullpen, Avaya
MultiVantage(TM) Communications Applications drive deep into the
Red Sox's offices and contact center -- to over 400 endpoints --
providing improved customer service and communications mobility.
Fans will have easier access to ticket sales and overall community
relations with new skills-based routing technology fielding each
call to an ideally matched agent's glove. Contact center managers
will also be ableto dynamically-manage their ever-changing customer
service environment -- moving agents quickly into place to backup
others when call volumes run high in any particular area.
Communications features fly high over the fence, traveling with the
team to scouting locations, spring training and away games. During
Spring Training, Avaya IP Softphone provided staff members with all
the calls and features of their Boston-based business phones
through their laptop computers in Fort Myers, Fla. Staff members
received and made calls, used typical communications features as
conference, hold and transfer from their training camp and hotel
rooms -- just as if they were in their Fenway Park offices. Staff
and scouts will be able to field calls made to their office from
anywhere with Avaya Extension to Cellular, a feature that
seamlessly bridges calls made to a user's business number directly
to his or her cell phone. In deploying the new solutions, the Red
Sox rotated high costs and limited capabilities out of the lineup.
Gone are expensive toll calling charges from teammates traveling
around the U.S. and long wait times for fans trying to reach team
services. In place are greater mobility, new IP phones for team
offices and luxury suites, simplified network management plus
integrated voice and email messaging. About Avaya Avaya Inc.
designs, builds and manages communications networks for more than 1
million businesses worldwide, including 90 percent of the FORTUNE
500(R). Focused on businesses large tosmall, Avaya is a world
leader in secure and reliable Internet Protocol (IP) telephony
systems and communications software applications and services.
Driving the convergence of voice and data communications with
business applications -- and distinguished by comprehensive
worldwide services -- Avaya helps customers leverage existing and
new networks to achieve superior business results. For more
information visit the Avaya website: http://www.avaya.com/. About
Carousel Industries Carousel Industries is Avaya's #1 Platinum
BusinessPartner in the Northeast. Headquartered in Charlestown,
R.I., Carousel has regional offices in Boston, Bloomfield, Conn.,
Portsmouth, N.H. and Weston, Fla. The firm was founded in 1992 and
has since has grown into a full-service reseller of communications
products specializing in Converged Solutions. Carousel prides
itself on its experienced Technical Staff, Project Management, and
Customer Service Capabilities that continue to grow double digit
every year. Carousel Industries was recently named the 3rd Fastest
Growing Technology Company in Rhode Island. For more information
about Carousel Industries visit us on the web at
http://www.carouselindustries.com/ or call 800-401-0760.
DATASOURCE: Avaya Inc. CONTACT: Media Relations - Deb Kline,
+1-908-953-6179, , or Investor Relations - Matt Booher,
+1-908-953-7500, , both of Avaya Web site: http://www.avaya.com/
http://www.carouselindustries.com/
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