More Than 100,000 PG&E Customers Update Contact Information, Sign up for Emergency Alerts, Prepare for Wildfires & Extreme We...
September 14 2018 - 1:30PM
Business Wire
Pacific Gas and Electric Company (PG&E) customers are
responding to the energy company’s call-to-action to update their
contact information, as part of a campaign encouraging customers to
have a plan for the growing threat of climate-driven extreme
weather and wildfires.
To help educate customers from Bakersfield to the Oregon border,
PG&E has mailed letters and postcards and sent emails to more
than 570,000 homes and businesses served by electric lines that run
through high fire-threat areas. The company is informing customers
that it may be necessary for PG&E to temporarily turn off power
as a last resort for safety if extreme fire danger conditions
occur.
More than 100,000 PG&E customers so far have updated their
mobile numbers, email addresses and other contact information so
PG&E can communicate with them through important wildfire
safety alerts.
“With the 2018 wildfire season off to the worst start in 10
years, we all need to be better prepared to stay emergency-ready
and keep our families and friends safe,” said Laurie Giammona,
PG&E Senior Vice President and Chief Customer Officer. “We are
asking our customers who live in or near high fire-threat areas to
be sure we have their latest contact information so we can do our
best to reach them in advance of a potential Public Safety Power
Shutoff event.”
The Public Safety Power Shutoff program is one of many
additional precautionary safety measures that the company is
putting in place as part of its Community Wildfire Safety Program,
intended to further reduce wildfire threats and strengthen
communities for the future.
Wildfire Safety Alerts
Extreme weather threats can change quickly. PG&E’s goal,
dependent on weather and other factors, is to send customer alerts
through automated calls, texts and emails at 48 hours, again at 24
hours, and again just prior to shutting off power.
In addition to notifying customers directly, PG&E will
provide outage updates and information through community channels
such as social media, local news, radio and the pge.com
website.
Importantly, these advance notifications are for a potential
Public Safety Power Shutoff event to help reduce the risk of
wildfire during the most extreme fire danger conditions. But loss
of power can happen for a variety of reasons like storms or
emergency response and there is no advance notice when PG&E
needs to turn off power at the request of a first responder agency
due to an active wildfire or other emergency response
situation.
How Customers Can Take Action
PG&E thanks those customers who have taken action to ensure
they will receive its wildfire safety alerts. For customers who
have not yet confirmed or updated their contact information,
PG&E strongly encourages everyone to do so by logging on
at pge.com/mywildfirealerts or by calling the
PG&E contact center (1-866-743-6589).
Customers can visit pge.com/wildfiresafety to enter their
address and find out if their home or business is served by an
electric line that may be turned off for safety during high
wildfire threats (click on “Check Your Address” under the “Shutting
Off Power For Safety” tab). Customers will also find tips on
preparing their own emergency plans.
About PG&E
Pacific Gas and Electric Company, a subsidiary of PG&E
Corporation (NYSE:PCG), is one of the largest combined natural gas
and electric energy companies in the United States. Based in San
Francisco, with more than 20,000 employees, the company delivers
some of the nation’s cleanest energy to nearly 16 million people in
Northern and Central California. For more information, visit
www.pge.com/ and pge.com/news.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20180914005446/en/
Pacific Gas and Electric CompanyMedia Relations,
415-973-5930
PG&E (NYSE:PCG)
Historical Stock Chart
From Aug 2024 to Sep 2024
PG&E (NYSE:PCG)
Historical Stock Chart
From Sep 2023 to Sep 2024