Verint Awarded a $13 Million Deal from a Fortune 25 Brand to Deploy Multiple AI-Powered Bots and Drive AI Business Outcomes in the Contact Center
June 11 2024 - 9:27AM
Business Wire
Verint Knowledge Bots to Deliver AI Business Outcomes Across
60,000 Contact Center Agents
Verint® (NASDAQ: VRNT), The CX Automation Company™, today
announced a $13 million, multi-year contract with a Fortune 25
brand to deploy knowledge management, including two bots, across
60,000 agents.
With tens of millions of customers, the brand is looking to
simultaneously improve the customer and agent experiences while
lowering operating costs. The company will deploy the AI-powered
Verint Knowledge Creation and Knowledge Suggestion Bots embedded in
the Knowledge Management application running on the Verint Open
Platform.
- The Verint Knowledge Creation Bot orchestrates AI-powered
creation of new, high-quality knowledge articles. This empowers
agents to deliver more accurate and actionable responses to
customers, elevating the customer experience and lowering average
handling time.
- The Verint Knowledge Suggestion Bot delivers contextual
knowledge to agents at the right moment during the interaction,
thereby eliminating the need for agent-initiated searches. This
increases first call resolution, lowers average handling time and
shortens agent onboarding.
“The Verint Knowledge Creation and Knowledge Suggestion Bots
drive tangible AI business outcomes from small to very large
contact centers,” says Verint’s Heather Richards, vice president,
go-to-market strategy. “We are pleased to have been awarded this
large contract from a Fortune 25 company, demonstrating our strong
differentiation and ability to transform AI technology into
tangible AI business outcomes, now.”
Visit Verint Knowledge Management to learn more.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX)
automation. The world’s most iconic brands - including more than 80
of the Fortune 100 companies - use the Verint Open Platform and our
team of AI-powered bots to deliver tangible AI business outcomes
across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by
Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs and statements of similar
effect relating to Verint Systems Inc. These forward-looking
statements are not guarantees of future performance and they are
based on management's expectations that involve a number of risks,
uncertainties and assumptions, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the fiscal
year ended January 31, 2024, and other filings we make with the
SEC. The forward-looking statements contained in this press release
are made as of the date of this press release and, except as
required by law, Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.
VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION
COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT
CAPACITY GAP are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20240611512508/en/
Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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