Primus Knowledge Solutions Announces Free Live Web Event on Enterprise Search
June 09 2004 - 10:01AM
PR Newswire (US)
Primus Knowledge Solutions Announces Free Live Web Event on
Enterprise Search Featured Speakers From AT&T Wireless and
Industry Analyst Allen Bonde SEATTLE, June 9 /PRNewswire-FirstCall/
-- Primus Knowledge Solutions (NASDAQ:PKSI) today announced a free
live Web seminar titled "Enterprise Search: Unlock the Value of
Your Info." The one-hour event will be held on Thurs., June 17, at
8 a.m. PT, 11 a.m. ET. To register and to learn more, go to:
http://www.dci.com/netsessions/events/search.asp . This Web seminar
will examine current trends in enterprise search, as well as the
role of Primus software within assisted service and self-service
environments. During the event, AT&T Wireless will share how
the company has successfully deployed Primus(R) Enterprise Search
across the AT&T Wireless Web site to provide relevant answers
for customer support, shopping cart questions, and general site
inquiries, and how it is improving the customer experience as a
result. Presenters include Orland Esval, director of customer
operations, AT&T Wireless, Allen Bonde, president of Allen
Bonde Group, Inc., Charlie Isaacs, CTO of Primus., and Charlene
Klinkner, founder of Link2 Customers, Inc., representing AT&T
Wireless. About Primus Knowledge Solutions, Inc. Primus Knowledge
Solutions develops award-winning software that enables companies to
provide a superior customer experience via contact centers, help
desks, Web self-service, and electronic communication channels.
Primus technology powers every interaction with knowledge to
increase customer satisfaction and reduce operational costs. The
company continues to receive industry accolades for its robust
product suite. In 2003, Primus received the STAR Award for "Best
Support Technology Vendor" from the Service & Support
Professionals Association (SSPA), was recognized for its
trend-setting products and named one of the "100 Companies that
Matter in Knowledge Management" by KMWorld magazine, and received
the CRM Excellence Award from the editors of Customer Interaction
Solutions magazine. Global organizations such as Allied Irish Bank,
The Boeing Company, CompuCom, EMC, Ericsson, Inc., Fujitsu Limited,
Inc., IBM, Eastman Kodak Company, HSBC, Orange, Motorola, 3Com, and
T-Mobile rely on Primus technology to enhance their customer
service and support initiatives. Visit http://www.primus.com/ for
more information. NOTE: Primus, Primus Knowledge Solutions, Primus
Answer Engine, Primus eServer, Primus eSupport and Primus eServer
iView are registered trademarks or service marks of Primus
Knowledge Solutions, Inc. Other products and company names
mentioned in this press release may be the trademarks of their
respective owners. Any statements, expectations and assumptions
contained in this press release that do not describe historical
facts, such as statements about the integration, performance, use,
and deployment of Primus products and the anticipated results
constitute forward-looking statements within the meaning of the
Private Securities Litigation Reform Act of 1995. There is no
guarantee that these results will actually occur. Any
forward-looking statements contained in this release are based on
current expectations, are not guarantees of future performance, and
are subject to a number of risks and uncertainties. Factors that
could cause actual results to differ materially from current
expectations include the following: difficulties encountered in the
integration, deployment, or implementation of the Primus products
and customer's systems; failure in the customer's widespread
adoption and use of the Primus products; quality of the customer's
database of solutions; fluctuations in customer demand; use of the
Web as a delivery vehicle for customer support or eCRM solutions;
risk resulting from new product introductions and customer
acceptance of new products; rapid technological change; the risks
associated with competition and the rapid consolidation of
competitors; continued growth in the use of the Internet; the
ability of Primus to manage its growth and integration efforts and
the ability of Primus to compete successfully in the future, as
well as other risks identified in Primus' Securities and Exchange
Commission filings, including but not limited to those appearing
under the caption "Factors Affecting our Future Operating Results"
in Primus' Report on 10-K filed in March of 2004. The extent of
return on investment of Primus products is specific to our
customer's experience. For more information, contact: Kristin Treat
-- direct: 206-834-8325 -- mobile: 425-894-8710 email: DATASOURCE:
Primus Knowledge Solutions, Inc. CONTACT: Kristin Treat,
+1-206-834-8325, or mobile, +1-425-894-8710, or , for Primus
Knowledge Solutions Web site: http://www.primus.com/
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