Customers Have Increased Access to Akamai
Security Experts to Help Protect from Sophisticated
Cyberattacks
CAMBRIDGE, Mass., April 4,
2023 /PRNewswire/ -- Akamai Technologies,
Inc. (NASDAQ: AKAM), the cloud company that powers and
protects life online, today introduced an updated managed security
service program and premium service offerings. The new capabilities
are intended to help customers protect their businesses 24x7 from
the most sophisticated attacks with proactive monitoring and rapid
response in the event of a cyberattack. Customers can take
advantage of access to more Akamai security experts, reduced
pricing, and more direct assistance. In addition, a premium version
of the service is available for customers seeking personalized
support and prioritized escalation paths.
An ever-widening attack surface is challenging organizations
with credential stuffing and distributed denial of service (DDoS)
attacks that can disrupt and take down business services. Financial
services is one of the most-targeted sectors according to a recent
Akamai State of the Internet report, Enemy at the Gates. The
industry has seen a 257% increase in web applications and API
attacks, an 81% increase in bot activity that could lead to
credential stuffing, and a 22% increase in DDoS targets
year-over-year.
"Businesses everywhere are struggling to defend against
sophisticated cyber adversaries who are determined to create chaos
and hinder business continuity. Our customers have asked for higher
levels of service, which is what we're delivering with Akamai's
managed security service and premium offerings," said Roger Barranco, Vice President of Support
Services at Akamai. "We're partnering with our customers in a way
that augments the availability of highly skilled proactive
cybersecurity professionals."
Updates to Akamai Managed Security
Services
Akamai Managed Security Services help customers realize
new benefits including:
- Access to more Akamai Experts: Technical
advisory hours with engagement managers and support delivery
managers is included with no overage charges
- Same Price. More Value: The basic package price of
Akamai's Managed Security Service remains the same. Pricing
per any additional App & API Protector with Advanced Security
Management (AAP/ASM) managed policy, Bot Manager Premier (BMP)
managed endpoint, and price per managed Page Integrity (PI)
configuration have all been reduced
- More Assistance: Off-hours configuration
assistance, Akamai University seats, and quarterly customer
business reviews included
More information about Akamai Managed Security Services is
available on the product page.
Security Operations Control Center
(SOCC) Premium Service Features
Akamai's premium service is designed to provide a
customer-specific support experience and prioritized path to
escalation. Premium service features include:
- Named Resources: Customers will have 24/7 access to
SOCC experts with customer-specific information to drive
better outcomes and alignment
- Increased Communication: Proactive communication
from SOCC subject matter experts
- Reviews: Regular reviews with Akamai SOCC experts
to collaborate and exchange information
- Superior Monitoring: Customers will have access to
enhanced site monitoring and a customer-specific Security Incident
and Event Management (SIEM) view in the SOCC dashboard
- Faster Escalations: Customers will have immediate
access to Akamai subject matter experts and a quicker escalation
path to SOCC management
Akamai's SOCC Premium Service will be available for customers
starting on April 6, 2023.
About Akamai
Akamai powers and protects life online.
Leading companies worldwide choose Akamai to build, deliver, and
secure their digital experiences — helping billions of people
live, work, and play every day. Akamai Connected Cloud, a massively
distributed edge and cloud platform, puts apps and experiences
closer to users and keeps threats farther away. Learn more about
Akamai's security, compute, and delivery solutions
at akamai.com and akamai.com/blog, or follow Akamai
Technologies on Twitter and LinkedIn.
CONTACT: Akamai PR, akamaiPR@akamai.com
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SOURCE Akamai Technologies