ACI Worldwide Introduces New “Delay My Payment” Capability to Help Address Bill Payment Challenges for Billers & Consumer...
April 08 2020 - 8:02AM
Business Wire
As more consumers face bill payment
difficulties due to COVID-19, ACI Speedpay assists consumers and
billers with digital communication and payment planning options
ACI Worldwide (NASDAQ: ACIW), a leading global provider of
real-time electronic payment and banking solutions, today announced
new features within its market-leading ACI Speedpay
solution—assisting businesses with the ability to address growing
consumer bill payment needs and over-burdened call centers due to
the COVID-19 pandemic.
Part of a rapid response program, the ACI Speedpay solution
offers billers both short-term and long-term options for consumers
to digitally engage and manage their bill payments. Building off
the solution’s existing mobile wallet offering, moBills, the new
“Delay My Payment” feature provides an automated process for
requesting payment deferrals based on pre-determined criteria. By
automating the process in the mobile wallet, billers can easily put
assistance tools directly into the hands of the consumer faster
without reliance on call center agents and staff.
In an ACI survey of more than 40 leading US consumer finance
companies conducted on April 2, 60 percent stated that incoming
call volume has increased between 25-100 percent, while only 6
percent stated no change in incoming call volumes.
“This pandemic has put consumers and billers in an incredibly
difficult and stressful situation—with consumers challenged to make
payments and billers challenged to address consumer needs in a
timely manner,” said Sanjay Gupta, executive vice president, ACI
Worldwide. “Biller call centers are not equipped to handle the
growing volumes of calls—many of which have increased by the
thousands overnight—causing added frustration for consumers. The
new Delay My Payment pausing feature in moBills gives consumers the
ability to simply communicate and apply for payment relief directly
from their mobile device.”
ACI Speedpay is an integrated suite of PCI-compliant bill
presentment and payment services that powers mobile, web, IVR
(interactive voice response), eBill, call center and eLockbox
(consolidated remittances) payment options with integrated fraud
protection and flexible payment restructure plan options. The
solution is utilized by more than 3,700 customers across multiple
industries including consumer finance, government, healthcare,
higher education, insurance, subscription services and
utilities.
About ACI Worldwide ACI Worldwide, the Universal Payments (UP)
company, powers electronic payments for more than 6,000
organizations around the world. More than 1,000 of the largest
financial institutions and intermediaries, as well as thousands of
global merchants, rely on ACI to execute $14 trillion each day in
payments and securities. In addition, myriad organizations utilize
our electronic bill presentment and payment services. Through our
comprehensive suite of software solutions delivered on customers’
premises or through ACI’s private cloud, we provide real-time,
immediate payments capabilities and enable the industry’s most
complete omni-channel payments experience. To learn more about ACI,
please visit www.aciworldwide.com. You can also find us on Twitter
@ACI_Worldwide.
© Copyright ACI Worldwide, Inc. 2020 ACI, ACI Worldwide, the ACI
logo, ACI Universal Payments, UP, the UP logo and all ACI
product/solution names are trademarks or registered trademarks of
ACI Worldwide, Inc., or one of its subsidiaries, in the United
States, other countries or both. Other parties' trademarks
referenced are the property of their respective owners.
Product roadmaps are for informational purposes only and may not
be incorporated into a contract or agreement. The development
release and timing of future product releases remains at ACI’s sole
discretion. ACI is providing the following information in
accordance with ACI's standard product communication policies. Any
resulting features, functionality, and enhancements or timing of
release of such features, functionality, and enhancements are at
the sole discretion of ACI and may be modified without notice. All
product roadmap or other similar information does not represent a
commitment to deliver any material, code, or functionality, and
should not be relied upon in making a purchasing decision.
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version on businesswire.com: https://www.businesswire.com/news/home/20200408005039/en/
Dan Ring E-mail: dan.ring@aciworldwide.com Phone:
781-370-3600
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