Clarabridge software facilitates easy analysis of guest
satisfaction survey data
SEATTLE, May 23, 2018 /PRNewswire/ -- In a reaffirmation
of Holland America Line's commitment to the guest experience, the
cruise line was recently presented with the Luminary Award from
Clarabridge, Inc. at the 10th Annual Clarabridge Customer
Connections event. Clarabridge is the leading provider of Customer
Experience Management solutions, and Holland America Line utilizes
its software to analyze guest satisfaction surveys.
Clarabridge selected award winners who demonstrate superior
innovation, leadership and measurable results with its customer
experience programs. Holland America
Line receives nearly 300,000 guest surveys annually, and the
Clarabridge technology helps the company analyze the written
comments accompanying these surveys.
"We strive to exceed expectations on every cruise, and being
able to easily analyze guest satisfaction surveys with the
Clarabridge software allows us to be responsive and focus on the
services that ultimately have the greatest impact on our guest
experience," said Orlando Ashford,
president of Holland America Line. "I'm proud to say that Holland
America Line's satisfaction scores and sentiment have risen to new
levels recently with our fleetwide average Net Promoter Score at
the highest ever in the month of April
2018, 10 points above the same time last year.
"These scores reaffirm that the innovations and new programs we
have implemented are resonating strongly with our guests and
enhancing their cruise experience," added Ashford.
About Clarabridge
Clarabridge's SaaS customer
experience management solution helps hundreds of the world's
leading brands put customer feedback to work. Offering the most
comprehensive solution for omni-source listening; accurate customer
and text analytics; and real-time, guided action are why leading
brands trust Clarabridge to power their CX programs and drive a
customer-focused strategy. The result: better customer experiences.
For more information, visit clarabridge.com.
For more information, contact a travel professional, call
1-877-SAIL-HAL (1-877-724-5425) or visit hollandamerica.com.
Editor's note: Photos are available at
https://www.cruiseimagelibrary.com/c/qjkvqdqvhttps://www.cruiseimagelibrary.com/c/zappkmmp.
Find Holland America Line on Twitter, Facebook and the Holland
America Blog. Access all social media outlets via the Online
Communities quick link on the home page at hollandamerica.com.
About Holland America Line [a division of Carnival
Corporation and plc (NYSE: CCL and CUK)]
Holland
America Line's fleet of 14 ships
offers more than 500 cruises to more than 400 ports in 98
countries, territories or dependencies around the world. From
shorter getaways to 113-day itineraries, the company's cruises
visit all seven continents, with highlights including Antarctica explorations, South America circumnavigations, Cuba cruises and exotic Australia/New
Zealand and Asia voyages;
four annual Grand Voyages; and popular sailings to the Caribbean, Alaska, Mexico, Canada and New England, Bermuda, Europe and the Panama Canal. The line welcomed
Koningsdam in 2016 and has a second Pinnacle-class
ship, Nieuw Statendam, to be delivered in
December 2018. A third Pinnacle-class
ship will be delivered in 2021.
The company is undergoing $300
million in brand enhancements to secure its position as the
leader in premium cruising. Fleetwide, the ships feature innovative
initiatives and a diverse range of enriching experiences focused on
destination immersion and personalized travel. Guests can expand
their knowledge through an exclusive partnership with O, The Oprah
Magazine; during an America's Test Kitchen show; at Explorations
Café presented by The New York Times;
and by taking a Digital Workshop powered by Windows. Outstanding
entertainment fills each evening at venues including Lincoln Center
Stage, Billboard Onboard and B.B. King's Blues Club. The dining
experience can be savored at a variety of restaurants with menus
that feature selections from Holland America Line's esteemed
Culinary Council, comprising world-famous chefs who design dishes
exclusively for our guests.
CONTACT:
|
Sally
Andrews
|
PHONE:
|
800-637-5029
|
EMAIL:
|
pr@hollandamerica.com
|
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SOURCE Holland America Line