Fifth Third Bank Introduces Card-free ATMs
March 19 2018 - 12:25PM
Business Wire
Customers Can Access ATM Through the Mobile
Banking App
Fifth Third Bank customers now have a new way to access the
Bank’s ATM machines – without their debit cards. Customers now can
use all functions of the Bank’s ATMs with their Fifth Third mobile
banking app instead of a physical card.
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Melissa Stevens is Fifth Third Bank's
Chief Digital Officer. (Photo: Business Wire)
“Fifth Third is bringing new innovations to customers on a
regular basis, and I’m excited that this new feature connects two
channels our customers use frequently – our mobile app and Fifth
Third ATMs,” said Melissa Stevens, Fifth Third’s chief digital
officer and head of innovation, design and omnichannel
experiences.
Cardless ATM, like Zelle and mobile alerts, is among the Bank’s
newest innovations to improve security and the customer experience.
Fifth Third is one of only a handful of U.S. banks that offer
card-free ATM access.
“Cardless ATM is one more example of our taking time to
understand our customers’ needs and working to improve their
experience,” Jim Sutton, director of ATM channel and distribution
strategy, said. “This means banking when, where and how they
want.”
Mobile banking is growing, with a 40 percent increase in log-ins
to the mobile banking app from December 2016 to December 2017,
driven by biometric log-in possibilities such as touch ID and now
face ID.
Fifth Third operates approximately 2,500 ATMs in its 10-state
retail footprint, all of which will offer card-free access.*
To use Fifth Third’s ATMs without a debit card, customers simply
sign into Fifth Third’s mobile banking app, choose the account from
which they want to withdraw money and tap on the new Cardless ATM
icon. Then they touch anywhere on an ATM screen and scan the code
that appears. Then, they enter their PIN and begin banking.
*The service is not available on the Bank’s partner ATMs.
About Fifth Third
Fifth Third Bancorp is a diversified financial services company
headquartered in Cincinnati, Ohio. As of Dec. 31, 2017, the Company
had $142 billion in assets and operated 1,154 full-service Banking
Centers and 2,469 ATMs with Fifth Third branding in Ohio, Kentucky,
Indiana, Michigan, Illinois, Florida, Tennessee, West Virginia,
Georgia and North Carolina. In total, Fifth Third provides its
customers with access to more than 54,000 fee-free ATMs across the
United States. Fifth Third operates four main businesses:
Commercial Banking, Branch Banking, Consumer Lending and Wealth
& Asset Management. Fifth Third is among the largest money
managers in the Midwest and, as of Dec. 31, 2017, had $362 billion
in assets under care, of which it managed $37 billion for
individuals, corporations and not-for-profit organizations through
its Trust and Registered Investment Advisory businesses. Investor
information and press releases can be viewed at www.53.com. Fifth
Third’s common stock is traded on the Nasdaq® Global Select Market
under the symbol “FITB.” Fifth Third Bank was established in 1858.
Member FDIC.
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Fifth Third BankLaura Trujillo, 513-534-NEWS
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