Wind River Achieves Certification Under Service Capability & Performance Standards for Ninth Consecutive Year
May 28 2015 - 9:00AM
Business Wire
Wind River®, a global leader in delivering software for the
Internet of Things (IoT), today announced that its customer support
organization has achieved certification under the Service
Capability & Performance (SCP) Standards for the ninth
consecutive year.
The SCP Standards quantify the effectiveness of customer support
and services based upon a stringent set of performance criteria and
represent the best practices in the industry. Wind River achieved
certification after extensive audits of its customer support
operations.
"The ability to consistently meet SCP's esteemed support
standards year after year speaks to the dedication and commitment
of our customer support team," said Scott Engle, vice president of
customer experience group at Wind River. "As the benchmark is
raised every year, Wind River must continually improve our
organization to earn certification. Meeting these standards not
only provides a means to measure our success, it confirms our
ability to meet and exceed the increasingly complex support needs
of our customers."
“The SCP Standards represent the benchmark of service excellence
and are used by leading technology companies around the world,”
said Greg Coleman, vice president of strategic programs for Service
Strategies. “Wind River can be proud to be placed among industry
leading service providers through their attainment of certification
under the SCP Standards.”
The SCP Standards are designed to improve the quality and
effectiveness of technology service operations. Service Strategies
Corporation and a consortium of leading technology companies
created the internationally recognized standards, which define best
practices for delivering world‐class technology service and
support, quantify performance levels and establish a framework for
continuous improvement. Certified companies must continue to
demonstrate their performance and commitment to excellence through
annual certification audits.
About Wind River
Wind River, a wholly owned subsidiary of Intel Corporation
(NASDAQ: INTC), is a global leader in delivering software for the
Internet of Things. The company has been pioneering computing
inside embedded devices since 1981, and its technology is found in
more than 2 billion products. Wind River offers a comprehensive
portfolio of solutions for addressing the system-level challenges
and opportunities of IoT that is backed by world-class global
professional services, award-winning customer support, and a broad
partner ecosystem. Wind River delivers the software and expertise
that enables the innovation and deployment of safe, secure, and
reliable intelligent systems. To learn more, visit
www.windriver.com.
Wind River is a trademark or registered trademark of Wind River
Systems, Inc. and its affiliates. Other names may be the trademarks
of their respective owners.
View source
version on businesswire.com: http://www.businesswire.com/news/home/20150528005376/en/
Wind RiverJessica Miller,
510-749-2727jessica.miller@windriver.com
Intel (NASDAQ:INTC)
Historical Stock Chart
From Aug 2024 to Sep 2024
Intel (NASDAQ:INTC)
Historical Stock Chart
From Sep 2023 to Sep 2024