eDreams ODIGEO Presents Travel Subscription Success at Goldman Sachs’ Premier Conference
September 13 2024 - 7:15AM
Business Wire
eDreams ODIGEO, the world’s leading travel subscription company
and one of Europe’s largest e-commerce firms, presented its
transformative subscription-driven business model at the
prestigious Goldman Sachs Communacopia + Technology Conference 2024
in San Francisco, California.
Chief Financial Officer David Elizaga provided insights into how
the Company’s Prime service, now boasting over 6.2 million members,
is reshaping the travel industry as the first subscription-based
platform catering to all travel needs. Prime has experienced one of
the fastest growth rates among subscription companies across
industries, achieving a remarkable +147% compound annual growth
rate between 2017 and 2024.
Customer satisfaction driving
success
Elizaga emphasised that eDreams Prime offers consumers superior
value with competitive pricing, flexibility, convenience and
enhanced personalised service, all of which foster strong customer
retention. He noted that a key factor in Prime's success is its
superior customer satisfaction. Prime members consistently report
higher satisfaction rates, reflected in the company’s rising Net
Promoter Score (NPS). Prime members also book significantly more
frequently than non-members, on average 3.8 times more. eDreams is
also the highest-rated company among its peers on Trustpilot,
further revealing the added value that the subscription model
delivers to travellers.
Expanding offerings and geographic
reach
Elizaga detailed eDreams ODIGEO’s strategic plan to expand
Prime’s geographic reach and enhance its product offering.
Initially focused on flights, Prime now includes hotels, car
rentals, and dynamic travel packages, significantly enriching the
overall customer experience by delivering a personalised platform
that solves the customer’s travel needs. Prime users are
increasingly engaging with multiple travel services, demonstrating
the broad appeal of the platform.
Innovation and AI
integration
The presentation also highlighted eDreams ODIGEO’s leadership in
leveraging advanced AI and personalisation tools to further enhance
customer experience and operational efficiency. By tailoring
offerings to individual Prime members, these innovations increase
loyalty and repeat business while ensuring a seamless travel
journey. Elizaga also emphasized the Company's ongoing efforts to
explore AI-driven solutions aimed at sustaining and expanding its
technological leadership in the travel sector.
Looking ahead
Elizaga reminded that its ambitious long-term targets for fiscal
year 2025, more than 7.25 million Prime members and Cash EBITDA
exceeding €180 million, are well within reach. He concluded by
outlining eDreams ODIGEO’s growth potential. “With under-penetrated
markets and significant opportunities to expand both geographically
and through new product offerings, eDreams ODIGEO is
well-positioned to maintain its leadership in the industry as the
first and largest travel subscription platform. The combination of
technological innovation, customer satisfaction, and a
subscription-led model provides a robust foundation for sustained
growth, benefitting both customers and shareholders.”
About eDreams ODIGEO
eDreams ODIGEO is the world’s leading travel subscription
platform and one of the largest e-commerce businesses in Europe.
Under its four leading online travel agency brands – eDreams, GO
Voyages, Opodo, Travellink, and the metasearch engine Liligo – it
serves more than 21 million customers per year across 44 markets.
Listed on the Spanish Stock Market, eDreams ODIGEO works with
nearly 700 airlines. The business conceptualised Prime, the first
subscription product in the travel sector which has topped 6.2
million members since launching in 2017. The brand offers the best
quality products in regular flights, low-cost airlines, hotels,
dynamic packages, car rental and travel insurance to make travel
easier, more accessible, and better value for consumers across the
globe.
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