New Dialpad integration with Intercom brings
together the power of voice and chat
Dialpad Inc., the industry leader in AI-powered communication
and collaboration, today announced it has joined the Intercom App
Partner Program to bring sales and support teams a seamless
experience across voice and messaging. This new integration allows
Intercom users to easily switch between Dialpad’s AI-powered
calling and Intercom’s best-in-class business messenger during
interactions with customers. Together with Intercom, Dialpad
continues to help agents get the most out of every conversation and
be productive from anywhere, on any device.
The Dialpad and Intercom integration enables users to easily
switch between messaging and voice by allowing agents to call
customers from an Intercom chat, and log that interaction in both
Intercom and Dialpad. The app uses Intercom’s private chat log,
visible only to Intercom users, to log Dialpad’s proprietary Voice
Intelligence (Vi™) link and recording. With Dialpad’s new app built
for Intercom, support teams can reduce resolution times and
increase customer satisfaction. By launching phone calls from
Intercom's messenger, the integration also empowers sales teams to
close high-intent deals faster.
“This is a unique partnership. Dialpad and Intercom are not just
technology partners, but also each others’ customers. We know
firsthand how powerful each platform is, making today’s launch
really exciting,” said Brian Peterson, co-founder and Chief
Technology Officer, Dialpad. “Both Dialpad and Intercom are
committed to empowering sales and support teams to be more
productive. Through this partnership, Intercom users have direct,
seamless access to Dialpad’s powerful voice technology and reliable
business phone services within Intercom's business messenger.”
Dialpad is a cloud communication platform that delivers
high-quality calling, video and chat from a single application.
Powerful Voice Intelligence (Vi™) technology is embedded in every
interaction, enabling business users to get more value from their
calls and meetings. With live transcription, real-time
recommendations and call sentiment, Vi turns any agent into a super
agent.
"This integration allows our live chat team to better solve
problems right in the moment via channel switching in a single app.
This will enhance our customer experience as well as cut down
resolution time,” said Victoria Deubler, Director of Customer
Support, Inside Real Estate. "Now, both our phone and live chat
teams can utilize this integration to work out of Intercom directly
instead of jumping back and forth between apps throughout the day
which saves time and improves team efficiency."
Intercom is the Conversational Relationship Platform that helps
businesses build better customer relationships. Intercom’s
Messenger enables personal, conversational experiences between
businesses and customers, and its accompanying management tools and
automation provide personalized customer interactions that are
efficiently managed across channels. Intercom is powered by a
connected customer data platform that seamlessly integrates with
CRMs and many other tools, including Salesforce, Marketo and
Zendesk.
“Dialpad is the newest brand to grow its business by integrating
with Intercom and joining the Intercom App Partner Program,” said
Leandra Fishman, Chief Revenue Officer, Intercom. “Conversational,
messenger-based experiences are becoming the dominant channel
between businesses and customers and the Dialpad app will drive
more personal, engaging and frictionless customer
interactions.”
The Intercom App Partner Program is designed for SaaS companies,
startups and independent developers, who build valuable
integrations for shared customers. The program unlocks
revenue-driving sales and marketing opportunities for partners,
while offering early access to APIs, roadmap previews and more.
Partners also gain access to Intercom’s 4 billion end-users across
its more than 30,000 customers, including Amazon, Facebook, Lyft
and Atlassian, who installed apps from the Intercom App Store more
than 100,000 times in 2019 alone.
Visit the Intercom App Store to download the Dialpad app.
Additional Resources
- Learn why Dialpad is a Major Player in the IDC MarketScape:
Worldwide UCaaS Service Providers for SMB and Enterprise 2021
Vendor Assessments
- Check out this round-up of Dialpad’s highlights over the past
year
About Dialpad
Dialpad is the leading cloud communications platform for
AI-powered calling, conferencing and contact centers. Dialpad's
proprietary, Artificial Intelligence engine, Voice Intelligence
(Vi™), helps businesses make smarter decisions by giving real-time
insights on every call. Built on the Google Cloud Platform for
unmatched security and reliability, Dialpad is easy to deploy,
integrate and scale. Today, more than 70,000 of the world’s most
innovative businesses use Dialpad and its seamless integrations
with Google Workspace, Hubspot, Microsoft Office 365, Salesforce,
Zendesk and others to allow every user to be more productive.
Customers include T-Mobile, Twitter, WeWork, Uber, Stripe, Netflix,
Motorola Solutions, Splunk and Domo. Dialpad is backed by the
world’s leading investors including Amasia, Andreessen Horowitz,
Felicis Ventures, GV, ICONIQ Capital, OMERS Growth Equity,
Salesforce Ventures, Scale Ventures, Section 32, SoftBank Corp.,
T-Mobile Ventures and Work-Bench. Headquartered in the United
States, Dialpad has offices in Australia, Brazil, Canada, India,
Japan, New Zealand, and the UK. Visit www.dialpad.com for more
information and to request a demo.
About Intercom
Intercom is a Conversational Relationship Platform (CRP) that
helps businesses build better customer relationships through
personalized, messenger-based experiences. It’s the only platform
that delivers conversational experiences across the customer
journey, with solutions for Conversational Marketing,
Conversational Customer Engagement and Conversational Support.
Intercom is bringing a messenger-first experience to all
business-to-customer communication, powering 800 million
conversations per month and connecting 4 billion unique end users
worldwide across its more than 30,000 paying customers, including
Facebook, Amazon and Lyft.
The company was founded in 2011 in San Francisco by Eoghan
McCabe, Des Traynor, Ciaran Lee and David Barrett, with the mission
to make internet business personal. Intercom was valued at $1.275
billion in 2018 and has secured $241 million in funding from
investors including Kleiner Perkins, Bessemer Venture Partners and
Social Capital.
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version on businesswire.com: https://www.businesswire.com/news/home/20210518005097/en/
Collette White collette.white@dialpad.com