NEW YORK, April 13, 2021 /PRNewswire/ -- FBX, an
Informa Financial Intelligence company, has expanded its services
to offer financial institutions unprecedented access to real
digital treasury journeys with behind-the-login views and strategic
analysis of competitors' commercial digital platforms.
For more information on the new commercial banking subscription,
visit https://bit.ly/dbh-commercial.
The Financial Benchmarking & Omnichannel Experience (FBX)
division now allows banks to view four key areas of digital
treasury experiences, including:
- Access
- Administration
- Management
- Integration
Within those customer journeys, part of the Digital Banking Hub,
banks can explore hundreds of benchmarking metrics to understand
the digital evolution of payment, self-servicing, cash forecasting
and account services—all through screenshots of actual
offerings.
As part of the new Commercial Banking Digital Tracker, housed on
the hub, banks also receive ongoing FBX analysis on market trends
and best-in-class journey features, along with platform evolution
recommendations, all intended to accelerate progress toward goals
and align digital strategy with the digital roadmap.
Providers gain an account-level view of client permissions, new
analytics and remote features, including the digital KYC onboarding
capabilities many banks have scrambled to adopt in the wake of the
pandemic. They can also learn about fintech partnerships forming in
the space.
With the specialized analysis on leading strategies, which
includes historical perspectives, current events coverage and
market forecasting, banks gain an exclusive window into their
industry.
Such access has traditionally been the domain of end-users,
leaving many commercial banking providers to strategize "in the
dark." The lack of any real competitive insight, along with aging
legacy systems, has stunted the growth of these banks, who are
trying to meet the demands of a rapidly changing digital
landscape.
Now commercial banks can see behind-the-login to understand what
the customers of their peers experience in terms of capabilities,
work flows and journeys. They can better understand how to make
their offerings more relevant, expand their customer base, and
increase their market share.
Quotes:
Informa Financial Intelligence President Craig Woodward said: "Aging legacy
systems and a lack of access to data has helped stymie the growth
of commercial banks. We can help reverse that trend—identifying new
strategies and accelerating product development to fortify banks
against mounting competition."
Jennifer Sypal, Market Analyst
and Client Success, Commercial Services, said: "Commercial
banks have had to essentially build blueprints in the dark. Now,
they can strategize based on a granular view of their peers'
digital evolution: How do they approach cash forecasting? What is
their product development focus? What partnerships are they
forming? These tools position them to develop quickly and make bold
market moves."
About Financial Benchmarking & Omnichannel Experience
(FBX)
Financial Benchmarking & Omnichannel Experience (FBX), a
subsidiary of Informa plc (LSE: INF), provides bank peer
benchmarking services, banking workflow solutions and omnichannel
banking experience research services to retail and commercial banks
worldwide. FBX, part of Informa Financial Intelligence, brings
together competitive performance data and customer journey research
to provide a comprehensive assessment of a competitive position.
Through a synchronized view, FBX provides targeted information to
identify key levers for improving relative performance. For
additional information, please
visit https://financialintelligence.informa.com/fbx.
About Informa Financial Intelligence
Financial Intelligence, part of the Informa Intelligence
Division of Informa plc, is a leading provider of products and
services helping financial institutions around the world cut
through the noise and take decisive action. Informa Financial
Intelligence's solutions provide unparalleled insight into market
opportunity, competitive performance and customer segment
behavioral patterns and performance through specialized industry
research, intelligence, and insight. For more information, please
visit https://financialintelligence.informa.com.
MEDIA CONTACT:
Zach Allegretti, JConnelly
973-850-7341
zallegrettiII@jconnelly.com
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SOURCE Informa Financial Intelligence