easyJet PLC Notice of cyber security incident (3627N)
May 19 2020 - 6:51AM
UK Regulatory
TIDMEZJ
RNS Number : 3627N
easyJet PLC
19 May 2020
19 May 2020
easyJet plc
('easyJet' or the 'Company')
Notice of cyber security incident
Following discussions with the Information Commissioner's Office
("ICO"), the Board of easyJet announces that it has been the target
of an attack from a highly sophisticated source. As soon as we
became aware of the attack, we took immediate steps to respond to
and manage the incident and engaged leading forensic experts to
investigate the issue. We also notified the National Cyber Security
Centre and the ICO. We have closed off this unauthorised
access.
Our investigation found that the email address and travel
details of approximately 9 million customers were accessed. These
affected customers will be contacted in the next few days. If you
are not contacted then your information has not been accessed.
Other than as referenced in the following paragraph, passport
details and credit card details of these customers were not
accessed.
Our forensic investigation found that, for a very small subset
of customers (2,208), credit card details were accessed. Action has
already been taken to contact all of these customers and they have
been offered support.
We take issues of security extremely seriously and continue to
invest to further enhance our security environment.
There is no evidence that any personal information of any nature
has been misused, however, on the recommendation of the ICO, we are
communicating with the approximately 9 million customers whose
travel details were accessed to advise them of protective steps to
minimise any risk of potential phishing. We are advising customers
to continue to be alert as they would normally be, especially
should they receive any unsolicited communications. We also advise
customers to be cautious of any communications purporting to come
from easyJet or easyJet Holidays.
We're sorry that this has happened, and we would like to
reassure customers that we take the safety and security of their
information very seriously.
easyJet is in the process of contacting the relevant customers
directly and affected customers will be notified no later than
26(th) of May.
Customers can also find further advice at
www.actionfraud.police.co.uk
easyJet Chief Executive Officer Johan Lundgren said:
"We take the cyber security of our systems very seriously and
have robust security measures in place to protect our customers'
personal information. However, this is an evolving threat as cyber
attackers get ever more sophisticated.
"Since we became aware of the incident, it has become clear that
owing to COVID-19 there is heightened concern about personal data
being used for online scams. As a result, and on the recommendation
of the ICO, we are contacting those customers whose travel
information was accessed and we are advising them to be extra
vigilant, particularly if they receive unsolicited
communications.
"Every business must continue to stay agile to stay ahead of the
threat. We will continue to invest in protecting our customers, our
systems, and our data.
"We would like to apologise to those customers who have been
affected by this incident."
This release contains inside information.
For further details please contact easyJet plc:
Institutional investors and analysts:
Michael Barker Investor Relations +44 (0)7985 890 939
Holly Grainger Investor Relations +44 (0)7583 101 913
Media:
FleishmanHillard +44 (0)2039 255 889
LEI: 2138001S47XKWIB7TH90
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END
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