TeleVantage 7 Honored for Outstanding Innovation Vertical Communications (ASFT.OB), a leading provider of next-generation phone systems and voice applications that help businesses better serve their customers, announced today that Technology Marketing Corporation (TMC(R))'s Customer Inter@ction Solutions(R) magazine (www.cismag.com) has named Vertical TeleVantage 7 - the company's award-winning IP-PBX and contact center - as a recipient of a 2005 Product of the Year Award. Customer Inter@ction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982(TM). A feature-rich, software-based solution, TeleVantage significantly increases employee productivity and improves customer service for small and medium-sized businesses. TeleVantage combines an innovative IP-PBX with a suite of high-value voice applications, including unified messaging, personalized call-handling rules, comprehensive call recording and a robust contact center. TeleVantage also features ViewPoint, an award-winning graphical user interface that increases employee effectiveness by giving them access to hundreds of phone system features through an intuitive, Web- or Windows-based environment. The new TeleVantage 7 release significantly lowers the total cost of ownership for phone systems through several key areas, including support for legacy PBX phones, support for industry-standard SIP (Session Initiation Protocol) VoIP, the addition of skills-based routing for sophisticated contact center applications, and the ability for customers to deploy a 100% pure software IP-PBX. "We are honored to have been chosen as a recipient of a Customer Inter@ction Solutions 2005 Product of the Year Award," said Walter Kenrich, vice president of product management for Vertical. "This award helps validate that our phone systems and voice applications provide customers with cost-effective solutions that have the power to transform voice communications from an expense item to a business asset." With expanded contact center capabilities, including true skills-based routing and the ability to record and archive any or all calls, TeleVantage 7 helps customers better manage queue and agent performance to deliver improved customer satisfaction and lower costs. TeleVantage's inherent flexibility makes it easy to administer and customize, providing a communications system that adapts quickly as a business' needs change. Operating in a Windows-based environment, TeleVantage's point-and-click graphical user interface insures that a full range of system features do not go unused and unnoticed. With TeleVantage, voice communications are transformed from an expense to a business asset. "Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Vertical Communications has demonstrated to the editors of Customer Inter@ction Solutions that its products have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. The Product of the Year Award winners for 2005 were highlighted in the January and February 2006 issues of Customer Inter@ction Solutions magazine. About Vertical Communications Vertical Communications, Inc. is a leading provider of next-generation IP-based voice and data communications systems for business. Vertical combines voice and data technologies with business process understanding to deliver integrated IP-PBX and application solutions that enhance customer service and business productivity. Vertical's customers are leading companies of all sizes - from small to large and distributed - and include CVS/pharmacy, Staples and Apria Healthcare. Vertical is headquartered in Cambridge, Mass. and delivers its solutions through a worldwide network of systems integrators, resellers and distributors. For more information, please visit the company's Website at www.vertical.com. About TMC(R) Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC(R)) publishes Customer Inter@ction Solutions(R) and INTERNET TELEPHONY(R) magazines, Web portal TMCnet.com, and the online publications SIP(TM), Speech-World(TM), VoIP Developer(TM), WiFI Telephony(TM), WiMAX(TM), Alternative Power(TM) and BiometriTech(TM). TMC(R) is also the first publisher to test new products in its own on-site laboratories, TMC(R) Labs. TMC(R) produces INTERNET TELEPHONY(R) Conference & EXPO, VoIP Developer Conference(TM) and Global Call Center Outsourcing Summit(TM). TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit www.tmcnet.com for details. "Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995. This release contains forward-looking statements based on current expectations or beliefs, as well as a number of assumptions about future events, and these statements are subject to important facts and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. The forward-looking statements in this release address a variety of subjects, including, without limitation, the value that may or may not be placed upon our products as a result of our partner relationships, the ability of our products to improve the financial results of our customers, the perceived value our products have for our customers. The following factors, among others, could cause actual results to differ materially from those described in these forward-looking statements: the risk that the use of our products may fail to improve the financial performance of our customers, and the risk that our current and potential customers may fail to perceive the value that we ascribe to our product offerings, or difficulties and other factors detailed in the Company's filings with the Securities and Exchange Commission including its most recent filings on Form 10-K. Trademark Information Vertical Communications and the Vertical Communications logo and combinations thereof are trademarks of Vertical Communications, Inc. Artisoft, TeleVantage, InstantOffice and Vertical Networks are registered trademarks of Artisoft, Inc. All other brand and product names are used for identification only and are the property of their respective holders.
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