Vertical Receives Customer Inter@ction Solutions(R) Magazine's ''Product of the Year'' Award for 2005
March 28 2006 - 8:30AM
Business Wire
TeleVantage 7 Honored for Outstanding Innovation Vertical
Communications (ASFT.OB), a leading provider of next-generation
phone systems and voice applications that help businesses better
serve their customers, announced today that Technology Marketing
Corporation (TMC(R))'s Customer Inter@ction Solutions(R) magazine
(www.cismag.com) has named Vertical TeleVantage 7 - the company's
award-winning IP-PBX and contact center - as a recipient of a 2005
Product of the Year Award. Customer Inter@ction Solutions has been
the leading publication in the CRM, call center and teleservices
industries since 1982(TM). A feature-rich, software-based solution,
TeleVantage significantly increases employee productivity and
improves customer service for small and medium-sized businesses.
TeleVantage combines an innovative IP-PBX with a suite of
high-value voice applications, including unified messaging,
personalized call-handling rules, comprehensive call recording and
a robust contact center. TeleVantage also features ViewPoint, an
award-winning graphical user interface that increases employee
effectiveness by giving them access to hundreds of phone system
features through an intuitive, Web- or Windows-based environment.
The new TeleVantage 7 release significantly lowers the total cost
of ownership for phone systems through several key areas, including
support for legacy PBX phones, support for industry-standard SIP
(Session Initiation Protocol) VoIP, the addition of skills-based
routing for sophisticated contact center applications, and the
ability for customers to deploy a 100% pure software IP-PBX. "We
are honored to have been chosen as a recipient of a Customer
Inter@ction Solutions 2005 Product of the Year Award," said Walter
Kenrich, vice president of product management for Vertical. "This
award helps validate that our phone systems and voice applications
provide customers with cost-effective solutions that have the power
to transform voice communications from an expense item to a
business asset." With expanded contact center capabilities,
including true skills-based routing and the ability to record and
archive any or all calls, TeleVantage 7 helps customers better
manage queue and agent performance to deliver improved customer
satisfaction and lower costs. TeleVantage's inherent flexibility
makes it easy to administer and customize, providing a
communications system that adapts quickly as a business' needs
change. Operating in a Windows-based environment, TeleVantage's
point-and-click graphical user interface insures that a full range
of system features do not go unused and unnoticed. With
TeleVantage, voice communications are transformed from an expense
to a business asset. "Each year Customer Inter@ction Solutions
magazine bestows its Product of the Year awards on companies that
have demonstrated excellence in technological advancement and
application refinements. Vertical Communications has demonstrated
to the editors of Customer Inter@ction Solutions that its products
have gone the extra mile to help improve both the customer
experience and the ROI for the companies that use them," said Nadji
Tehrani, Executive Group Publisher and Editor-in-Chief of Customer
Inter@ction Solutions. The Product of the Year Award winners for
2005 were highlighted in the January and February 2006 issues of
Customer Inter@ction Solutions magazine. About Vertical
Communications Vertical Communications, Inc. is a leading provider
of next-generation IP-based voice and data communications systems
for business. Vertical combines voice and data technologies with
business process understanding to deliver integrated IP-PBX and
application solutions that enhance customer service and business
productivity. Vertical's customers are leading companies of all
sizes - from small to large and distributed - and include
CVS/pharmacy, Staples and Apria Healthcare. Vertical is
headquartered in Cambridge, Mass. and delivers its solutions
through a worldwide network of systems integrators, resellers and
distributors. For more information, please visit the company's
Website at www.vertical.com. About TMC(R) Celebrating more than 30
years as a leading publisher, Technology Marketing Corporation
(TMC(R)) publishes Customer Inter@ction Solutions(R) and INTERNET
TELEPHONY(R) magazines, Web portal TMCnet.com, and the online
publications SIP(TM), Speech-World(TM), VoIP Developer(TM), WiFI
Telephony(TM), WiMAX(TM), Alternative Power(TM) and
BiometriTech(TM). TMC(R) is also the first publisher to test new
products in its own on-site laboratories, TMC(R) Labs. TMC(R)
produces INTERNET TELEPHONY(R) Conference & EXPO, VoIP
Developer Conference(TM) and Global Call Center Outsourcing
Summit(TM). TMC offers live and online certification programs
through TMC University. TMCnet.com publishes more than 14 online
newsletters. Visit www.tmcnet.com for details. "Safe Harbor"
Statement under the Private Securities Litigation Reform Act of
1995. This release contains forward-looking statements based on
current expectations or beliefs, as well as a number of assumptions
about future events, and these statements are subject to important
facts and uncertainties that could cause actual results to differ
materially from those described in the forward-looking statements.
The forward-looking statements in this release address a variety of
subjects, including, without limitation, the value that may or may
not be placed upon our products as a result of our partner
relationships, the ability of our products to improve the financial
results of our customers, the perceived value our products have for
our customers. The following factors, among others, could cause
actual results to differ materially from those described in these
forward-looking statements: the risk that the use of our products
may fail to improve the financial performance of our customers, and
the risk that our current and potential customers may fail to
perceive the value that we ascribe to our product offerings, or
difficulties and other factors detailed in the Company's filings
with the Securities and Exchange Commission including its most
recent filings on Form 10-K. Trademark Information Vertical
Communications and the Vertical Communications logo and
combinations thereof are trademarks of Vertical Communications,
Inc. Artisoft, TeleVantage, InstantOffice and Vertical Networks are
registered trademarks of Artisoft, Inc. All other brand and product
names are used for identification only and are the property of
their respective holders.
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