Visionstate Corp. (TSXV: VIS) (“Visionstate”
or the “Company”) is pleased to announce the soft launch of its new
ViCCi 2.0 customer service kiosk powered by state-of-the-art
conversational chatbot artificial intelligence (AI). The Company is
targeting spring of 2022 for the official launch of the new product
at a large Canadian-based shopping centre.
Artificial intelligence is already a
multibillion-dollar industry and is now growing substantially in
the area of conversational AI. Visionstate is incorporating this
technology into its ViCCi 2.0 platform to provide on-site customer
service using artificial intelligence. The ViCCi 2.0 platform will
have the capability to support a wide range of consumers through
its ability to be modified to support various languages.
“The potential application for this new
technology is enormous,” explained Visionstate CEO John Putters.
“Already, most online retailers providing products or services use
AI to address the vast majority of questions a consumer may have.
We are now taking this technology to physical locations, using
conversational AI as a tool to communicate with consumers and
collect important analytics that will help shape retailing
strategies.”
The ViCCi 2.0 product originated from a new
partnership Visionstate formed in November 2021 with Fluido.ai, a
company that specializes in conversational AI using chatbots. ViCCi
2.0 is an evolution of Visionstate’s legacy interactive directories
that first hit the market in 2005. At the time Visionstate
incorporated rudimentary AI to guide the customer journey and it
now leverages new technology to set the standard once again for
on-site customer service.
“Although in its early stages, conversational AI
is already starting to penetrate conventional brick –and- mortar
retailers by leveraging the technology to answer
customer-service-related questions, directions to specific
locations, and even up-selling consumers on products and services,
similar to the online experience,” Putters explained.
"Together Fluido.ai AI and the Visionstate
customer-service kiosk enable conversational voice commerce in the
retail industry," explained Fluido.ai CEO Wessam Gad El-Rab.
“Fluido.ai eliminates physical interaction with digital kiosks and
personalises interactions with customers early in their
customer journey.”
For Visionstate and its partner Fluido.ai, the
opportunity to deploy the technology across the retail sector is
significant. Worldwide artificial intelligence (AI) software
revenue is forecast to total $62.5 billion in 2022, an
increase of 21.3% from 2021, according to a new forecast from
Gartner, Inc.
“With the COVID-19 virus in swells and lulls,
brick-and-mortar stores were required to reduce their on-ground
workforce and limit customer interactions. With the advent of
conversational AI-powered chatbots, physical retail stores are now
able to deliver the same level of service that customers were
accustomed to before,” said IT World Canada Magazine in a recent
blog post, describing how conversational AI is disrupting
traditional retail.
Visionstate has an extensive customer base in
the facility management sector because of its WANDA™ IoT (Internet
of Things) product and will be introducing the technology to legacy
customers as well as new verticals once ready for launch,
anticipated to be in the spring of 2022.
About Visionstate Corp.
Visionstate Corp. (TSXV: VIS) is a
growth-oriented company that invests in the research and
development of promising new technology in the realm of the
Internet of Things, big data and analytics, and sustainability.
Through Visionstate Inc., it helps businesses improve operational
efficiencies, reduce costs, and elevate customer satisfaction with
its state-of-the-art devices that track and monitor guest
activities and requests. The footprint of its WANDA™ smart device
now extends to hospitals, airports, shopping centres and other
public facilities across and beyond North America. Through building
up a collection of synergistic technologies, Visionstate Corp. will
continue to innovate, reduce environmental impact, and transform
consumer experiences.
About Fluido.ai Chatbot
Fluido.ai is a code-free conversational AI
(Artificial Intelligence) platform powered by an advanced machine
learning and NLP (Natural Language Processing) model which allows
businesses to benefit from technology that has been built and
“trained” to the unique operational and brand nuances of the
business. The chatbot guides the customer’s journey in a safe and
engaging way while the AI technology continuously improves the
chatbot response as more customers interact with it. The ability of
the Fluido.ai chatbot to seamlessly handoff and support the
human-to-human interactions is its point of difference.
Issued on behalf of the Board of Directors, “John
A. Putters” Visionstate Corp.
To learn more, please contact: |
Visionstate
Corp. |
CHF Capital
Markets |
Website:
www.visionstate.com |
John
Putters, CEO |
Perry
Rapagna |
Twitter:
@visionstate |
(780)
425-9460 |
(416)
868-1079 x 230 |
Facebook:
@visionstate |
jputters@visionstate.com |
perry@chfir.com |
LinkedIn:@VisionstateCorp. |
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