HOLMDEL, N.J., Jan. 7, 2020 /PRNewswire/ -- Vonage (NASDAQ:
VG), a global business cloud communications leader, today announced
that New10 has selected its contact center solution to better serve
its customer-base by delivering exceptional experiences.
Based in the Netherlands, New10
is a financial services company which helps entrepreneurs to
finance their plans and ambitions for growth. Offering a fully
digital lending process, New10 makes credit decisions within 15
minutes with clear conditions and insights of the applicant's
financial health.
For New10, customer experience is the key business
differentiator and essential for maximizing customer retention and
maintaining its rapid growth. New10's goal is to provide its
growing customer-base with a 'white glove' experience, whether for
a customer calling for support during an application, or a New10
agent proactively contacting a customer who may need assistance
with the application process. Following a market evaluation, the
company implemented Vonage's award-winning contact center solution
for its Salesforce integration, omni-channel routing and reporting
capabilities, together with its call quality and scalability.
Mitchell Baas, Head of Customer
Relations at New10, comments, "We wanted to transform the
experience we offer our customers with the introduction of Vonage's
contact center solution. We were impressed with Vonage's Salesforce
integration, call quality and voice assurance and are delighted to
have moved to a stable and flexible platform which will help us
scale our CX function as we grow."
New10's advisors will now benefit from immediate access to a
customer's entire history of interactions, and with Vonage's
fully-integrated omni-channel experience, the company can
deliver a consistent customer experience between Salesforce and the
contact center. New10 can route voice and interactions through
email, chat, SMS, video and social channels in an integrated and
unified manner, uniformly empowering digital and voice agents,
optimizing resources and improving management of KPIs across
customer interaction channels. The company can therefore provide a
rich, consistent and integrated experience, irrespective of the
channel chosen by its customers, and without switching to a
third-party solution.
Vonage's dynamic routing capabilities can also help optimize
performance by identifying callers who have previously submitted an
application and routing them directly to the account team or
assigning them higher priority in the queue – further improving
handling time and customer satisfaction.
All advisors can log into the same system wherever they are, as
all they need is a phone and internet connection, meaning they can
work from multiple locations. The platform offers a real-time
window into the entire contact center operation, so agents can be
easily managed, and call recordings together with customizable
reports allow the company to understand where improvement
opportunities exist.
Paul Turner, VP Benelux and
Nordics at Vonage, adds, "Vonage is pleased to have been chosen as
an important partner of New10 as it seeks to compete on customer
experience, while benefiting from complete flexibility and
scalability. Salesforce integration is central to Vonage's contact
center solution, enabling businesses like New10 to create customer
experiences that help them serve better and sell more. Our solution
integrates effectively, for better access to rich customer data,
from which agents can make personal connections through every
channel."
To learn more about Vonage and its contact center solution,
visit www.vonage.com.
Salesforce and others are trademarks of Salesforce.com, Inc.
About Vonage
Vonage (NASDAQ:VG) is redefining
business communications once again. We're making communications
more flexible, intelligent, and personal, to help enterprises the
world over, stay ahead. We provide unified communications, contact
centers and programmable communications APIs, built on the world's
most flexible cloud communications platform. True to our roots as a
technology disruptor, our flexible approach helps us to better
serve the growing collaboration, communications, and customer
experience needs of companies, across all communications
channels.
Vonage Holdings Corp. is headquartered in New Jersey, with offices throughout
the United States, Europe, Israel, Australia and Asia. To follow Vonage on
Twitter, please visit www.twitter.com/vonage. To become a fan on
Facebook, go to facebook.com/vonage. To subscribe on YouTube, visit
youtube.com/vonage.
About New10
New10 helps owners of SME businesses to finance their plans and
ambitions for growth.
Our goal is to set up a new norm in SME lending by offering a
fully digital application process from uploading financials to
signing contracts. New10 provides the credit decisions within 15
minutes with clear conditions and insights of the applicant's
financial health. Entrepreneurs can complete their application
wherever and whenever they like. Fast, simple, and clear.
New10 is an initiative by ABN
AMRO. It combines the financial knowhow of the bank with the
agility of a Fintech. Our clients get the attractive interest rate
of a loan from the bank, with the ease and speed of an online
financing partner.
For more information about New10, please
visit new10.com.
(vg-a)
View original
content:http://www.prnewswire.com/news-releases/new10-partners-with-vonage-to-transform-contact-center-and-deliver-a-white-glove-customer-experience-300981771.html
SOURCE Vonage