U.S. Bank Announces Assistance for Customers Affected by coronavirus
March 13 2020 - 11:12AM
Business Wire
U.S. Bank today announced that it is making immediate
adjustments to certain consumer and small-business products to make
them more affordable for customers.
The temporary measures, which will be in place until March 31
and be re-evaluated as the situation evolves, are designed to help
existing customers who have been affected by the novel coronavirus,
COVID-19.
“We understand the financial pressure that many of our
customers, both consumers and businesses, are facing due to the
coronavirus and we’re here to help,” said Andy Cecere, chairman,
president and CEO of U.S. Bank. “We’re doing everything we can to
limit the virus’ potential impact on our employees, customers and
operations. The health and safety of our employees and the
financial needs of our customers are our top priorities, and we are
acting aggressively to ensure those.”
Customers are encouraged to visit the U.S. Bank coronavirus
webpage or contact our designated line at 888.287.7817 to speak
with a customer service representative about products or customer
assistance programs that may be available, including mortgage
relief options.
Effective today, U.S. Bank is making temporary adjustments to
several lending products and services to make them more affordable
and accessible to existing customers affected by COVID-19.
For consumer customers we have made temporary adjustments to the
Simple Loan, our transparent installment loan, and Personal Loan
products. For business customers, we have made temporary
adjustments to business products like Quick Loan and Cash Flow
Manager. Details on these temporary offerings can be found on
usbank.com/covid19.
About U.S. Bank U.S. Bancorp, with more than 70,000
employees and $495 billion in assets as of December 31, 2019, is
the parent company of U.S. Bank National Association, the
fifth-largest commercial bank in the United States. The
Minneapolis-based bank blends its relationship teams, branches and
ATM network with mobile and online tools that allow customers to
bank how, when and where they prefer. U.S. Bank is committed to
serving its millions of retail, business, wealth management,
payment, commercial and corporate, and investment services
customers across the country and around the world as a trusted
financial partner, a commitment recognized by the Ethisphere
Institute naming the bank one of the 2020 World’s Most Ethical
Companies. Visit U.S. Bank at usbank.com or follow on social media
to stay up to date with company news.
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Molly Snyder, U.S. Bank Molly.Snyder@usbank.com,
612.303.0746
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