UPS Integrad Opens in McKinney, TX
March 31 2016 - 10:30AM
UPS announced another next generation driver training facility in
McKinney, TX building in an ongoing commitment to bring UPS drivers
the very best training available. The new UPS Integrad®
facility bolsters UPS’s growing portfolio of advanced training
sites, increasing the pace of preparing UPS drivers to serve
customers safely and efficiently.
“UPS Integrad next generation curriculum teaches drivers
time-tested work methods in an experiential learning setting,” said
Joe Finamore, UPS vice president of Global Leadership and Talent
Development. “The skills UPS drivers learn here are reinforced and
practiced throughout their careers.”
UPS Integrad training centers model the philosophy of “teach me,
show me, let me.” Drivers learn the UPS driving and
service methods, are shown how the methods work, and then practice
them in a realistic, hands-on fashion. UPS Integrad training uses a
mixture of 3-D computer simulations, webcast learning modules and
traditional classroom instruction to complement activity in a
controlled environment to reinforce safety, delivery and customer
service training.
One of the building’s more notable features is an outside course
designed to mimic a small town. Instructors use the course to
reinforce elements of safety, customer service and efficiency –
critical requirements for all UPS drivers. Arrayed with small
houses and street signs, “Clarkville USA” provides drivers with
realistic situations they would encounter in their daily pickup and
delivery activity. These include safe driving and package handling
procedures, alternating delivery scenarios and attention to detail.
UPS’s integrated delivery network requires a single driver to
handle UPS Next Day Air®, international and ground packages.
“UPS customers have come to expect superior service from their
UPS driver,” said Craig Wiltz, president of UPS’s Red River
District. “UPS Integrad teaches each driver safe and efficient work
methods designed for consistent, customer-centric performance.”
“UPS Integrad teaches the same methods used by UPS drivers in
the Circle of Honor – an elite group of more than 8,700 active UPS
drivers who have driven without experiencing an avoidable accident
for 25 years or more,” Finamore said.
UPS initially worked with the Massachusetts Institute of
Technology, Virginia Tech and the Institute for the Future to study
the way young people learn in an increasingly computerized
culture. Since the first UPS Integrad site opened in Landover,
Md., in 2007, UPS has seen dramatic improvement in safety,
production and service indices, as well as workforce retention.
The McKinney site joins new locations in Atlanta and Menlo Park,
CA to total seven sites across the U.S. Other locations include
suburban Chicago, Phoenix, Portland, OR and Landover, MD.
About UPS
UPS (NYSE: UPS) is a global leader in logistics, offering a
broad range of solutions including transporting packages and
freight; facilitating international trade, and deploying advanced
technology to more efficiently manage the world of business.
Headquartered in Atlanta, UPS serves more than 220 countries and
territories worldwide. The company can be found on the web at
ups.com® and its corporate blog can be found at longitudes.ups.com.
To get UPS news direct, visit pressroom.ups.com/RSS.
Dan Cardillo
404-828-8744
dcardillo@ups.com
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