Winners Recognized for Innovation and
Leadership in Operational Excellence, Industry-Leading Compliance,
Higher-Value Communications and Omni-Channel Customer
Engagement
Pitney Bowes Inc. (NYSE:PBI), a global technology company that
provides commerce solutions in the areas of ecommerce, shipping,
mailing, and data, today announced the winners of its 2018
Brilliance Awards: The Croatian Post, Fiserv, Merck, Renkim, and
Broadridge.
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Grant Miller, President, Pitney Bowes
DMT; Henry Lenden, Director of Operations, Renkim Corporation;
Jerry Carpenter, VP of Sales & Client Services, Pitney Bowes
Presort Services (Photo: Business Wire)
The annual awards honor leading print and mail organizations for
innovation and leadership in streamlining workflow, responding to
market changes, increasing competitiveness and blending physical
and digital technologies to optimize the value of their customer
communications. The Brilliance Awards consists of four categories:
Operational Excellence, Industry-Leading Compliance, Higher-Value
Communications and Omni-Channel Customer Engagement. Each honoree
was formally recognized today during the 2018 Pitney Bowes
Innovation Summit at the company’s Global Technology Center in
Danbury, Connecticut.
“We are delighted to recognize these outstanding companies with
the Brilliance Award for their commitment to innovation and success
in optimizing their print and mail operations,” said Grant Miller,
president, Pitney Bowes Document Messaging Technologies. “From
accurately sorting millions of mail pieces a day, to optimizing
inkjet printing technologies that prints on a wide variety of
substrates, to digitally managing return mail while still meeting
strict compliance regulations, to producing full-color
communications for less, to revolutionizing shareholder and
regulatory communications with digital channels, this year’s
winners are marrying physical and digital technologies to optimize
communications. Their vision is driving greater efficiency and
productivity while delivering a better experience for their
stakeholders.”
2018 Brilliance Award
Winners
Operational Excellence: Croatian Post, Zagreb,
Croatia
The Croatian Post recently unveiled its new state-of-the-art
mail and parcel sorting centers in Zagreb and Split, transforming
itself into the premium sortation hub for in-country and
out-of-country postal providers. The primary center in Zagreb
features the Pitney Bowes Vantage™ Sorter with Business Logic
Processing (BLP) software and VariSort™ Mixed Mail Sorter to
process mail, flats and small parcels at astonishing speed and
accuracy. These integrated systems, which leverage the latest
Optical Character Recognition (OCR) technology for increased read
rates based on Croatian post formats and characters, provide
exceptional accuracy, document integrity and security at a rate of
230,000 items per hour.
“We were looking for the best sorting solution available to
replace our existing systems, which we could no longer operate and
maintain with the sufficient level of security,” said Croatian Post
CEO Ivan Culo. “Our new sorting systems are quicker and more
reliable and help ensure timely delivery even during our peak loads
of 2.5 million mail items a day. This new technology will enable us
to be more efficient, while ensuring document integrity and
security. Pitney Bowes has extensive experience and knowledge of
postal business in general and all aspects of mail sorting, which
has proved very valuable to us.”
Operational Excellence: Fiserv Output Solutions, U.S.
Fiserv, a leading outsource provider of high-value
business-critical communications and financial services technology,
needed a unique print solution to add capabilities to produce a
wide-range of output, from transactional mail statements to
healthcare ID cards. Fiserv selected the Pitney Bowes IntelliJet
printing systems to deliver greater asset utilization, improved
print quality, and better uptime than legacy solutions, on a more
consistent basis. The new system, which includes five IntelliJet 20
systems and growing, has consistently produced excellent print
output across sites, including an amazing 10x improvement in Teslin
print throughput. Fiserv also employs Pitney Bowes inserters
to seamlessly finish the mail pieces with greater productivity,
accuracy and precision. Moreover, Fiserv leverages Pitney Bowes
Presort Services nationally, which supports their strategic
direction to focus on core competencies and their commitment to
client SLAs and enhanced visibility of mail piece data.
“The performance of our new printing systems has been
outstanding, which is allowing us to deliver greater value and
service to our clients,” said Jason Gaskey, Vice President
Operations, Fiserv. “We are very pleased with the results of our
partnership with Pitney Bowes and look to continue to drive
operational excellence for our clients and our business.”
Industry-Leading Compliance: Merck, U.S. Commercial
Operations
Pharmaceutical Industry Compliance Regulations require companies
to document and record all return mail as proof of mailing to their
clients. One of the largest pharmaceutical companies in the world,
Merck decided to find a better, more efficient way to meet this
important requirement. Merck partnered with Pitney Bowes to
implement its Return Mail Solution, which enabled Merck to take
their physical returned mail pieces and create a digital file to
meet their compliance regulations. Instead of warehousing physical
returned mail pieces, the new automated solution captures a digital
record of the outgoing mail information, the return mail reason
codes and critical account information so Merck can tie the mail
piece back to their specific client.
“Compliance is at the heart of all our operations,” said Susan
Sikora, Director, Master Data Strategy and Integration, Merck, U.S.
Commercial Operations. “This new return mail solution makes us more
compliant and makes our operations more efficient and effective.
Physically processing and storing return mail pieces became so
costly we needed a better solution. Our new process not only
eliminates those manual processing and storage costs, it speeds up
the documentation, improves accuracy and ensures we are meeting our
compliance requirements as well as capturing data needed to improve
our address quality for future mailings.”
Higher-Value Communications: Renkim, Detroit, Mich.
Renkim Corporation is a leading provider of mission critical
print and mail solutions for credit, collection, healthcare and
automotive companies. To meet client demands for full color print,
Renkim replaced multiple toner-based printers with Pitney Bowes
AcceleJet printing and finishing systems.
The company and their clients are delighted with the output from
the new printing systems, which not only raised the bar on color
output quality, it significantly reduced operating costs by
eliminating existing lease and maintenance costs. By moving to
color inkjet, Renkim Corporation was able to boost color print
productivity by 20% and meet increased client demand for full color
document production.
“When we decided to look at inkjet to meet our full color needs,
we heard great things about the AcceleJets from several trusted
industry colleagues,” said Henry Lenden, Director of Operations at
Renkim Corporation. “We were impressed with the print quality,
minimal maintenance and flexibility of the new print systems. We
gained the ability to print highlight color, full color, monochrome
and perforated self-mailer documents using the one device.
“By partnering with Pitney Bowes, we streamlined our print and
mail workflow, increased the ability turn jobs quicker and meet
client service demands. Our goal is to create more impactful
communications for our customers and grow our business. The
AcceleJet helps us do that.”
Omni-Channel Engagement: Broadridge Output Solutions,
U.S.
Broadridge, a global fintech leader, is helping clients to get
ahead of today’s challenges by merging physical with digital
through single integration. Broadridge’s innovation solutions allow
for the secure distribution of statements, bills, and other
documents across popular consumer destinations, such as bank sites,
cloud storage providers and digital mailboxes.
Through Inlet, a joint venture with Pitney Bowes, Broadridge has
successfully digitalized 64% of their Proxy and other regulatory
communications and 30% of their customer communications – saving
time and money for their clients and enhancing the impact of their
communications. Their omni-channel strategy is revolutionizing
shareholder and regulatory communications and transforming the
investor communications landscape.
On the physical side, Broadridge continues to raise the bar in
terms of operational productivity and performance. In the past
year, they installed five Epic inserting systems to process their
proxy statements and recently expanded their partnership with
Pitney Bowes Presort Services to include more than 133 million
standard mail pieces annually, for a savings of more than $1
million.
“Pitney Bowes has been a long-standing and trusted partner,”
said Gary Abitz, EVP Operations, Broadridge. “With Inlet, our
clients can now create a truly omni-channel user experience by
meeting consumers online – which is where they want to be met – and
physically. Inlet is just one of the many ways that we are helping
clients transform their business to capitalize on what’s next.”
The 2018 Brilliance Awards were presented at the Pitney Bowes
Innovation Summit at the Pitney Bowes Global Technology Center in
Danbury, CT. Clients and partners from around the world attended
the Summit to see the latest print and mail innovations offered by
Pitney Bowes.
About Pitney Bowes
Pitney Bowes (NYSE:PBI) is a global technology company providing
commerce solutions that power billions of transactions. Clients
around the world, including 90 percent of the Fortune 500, rely on
the accuracy and precision delivered by Pitney Bowes solutions,
analytics, and APIs in the areas of ecommerce fulfillment, shipping
and returns; cross-border ecommerce; presort services; office
mailing and shipping; location data; and software. For nearly 100
years Pitney Bowes has been innovating and delivering technologies
that remove the complexity of getting commerce transactions
precisely right. For additional information visit Pitney Bowes, the
Craftsmen of Commerce, at www.pitneybowes.com.
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Pitney BowesDan Burris, 203-449-7635daniel.burris@pb.com
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