Pitney Bowes and DocuConsulting Partner to Create Richer Document Solutions for Customer Engagement
June 25 2014 - 9:00AM
Business Wire
New Fast Path to Engagement Program Helps
Clients Migrate Off Legacy Systems
Pitney Bowes Inc. (NYSE:PBI) today announced a new partnership
with DocuConsulting, a consulting firm that specializes in document
publishing and automation. Together, the two companies will provide
the most comprehensive document generation solutions that simplify
the often tangled process of policy creation and delivery.
For many insurance companies, upgrading their technology is
essential to their business to better service customers and meet
compliance standards and regulations. As insurance companies
modernize their core systems, there is a significant opportunity to
deepen engagement levels as today’s technology-driven consumers are
looking for real-time and digital access to their policies.
Insurers need modern technologies - systems of engagement -
integrated into their systems of record to allow them to build
stronger, richer relationships with their customers and promote
long-term loyalty.
“Insurance firms, especially those in North America, are facing
new challenges as they seek to reduce costs, better serve their
policy-holders and modernize their core systems. At DocuConsulting,
we are pleased to work with a company that offers such a rich set
of capabilities,” stated Richard Lee, Managing Partner of
DocuConsulting. “In Pitney Bowes, we find a company that shares a
compelling vision for the insurance industry in terms of
operational excellence and customer focus.”
A Fast Path to Engagement
Customer communications of every kind are a critical
consideration for better engagement. For many insurers, inflexible
policy production solutions are an inhibitor. Outdated systems
expose insurers to a host of risks, including lengthened time to
market, increased cost of deployment, and increased customer churn,
to name a few.
“The creation and delivery of personalized customer documents
play an important role in influencing the customer experience. In
order to engage customers and improve their experience, insurers
need a modern document generation platform,” said Mark Breading,
Partner, Strategy Meets Action.
To help clients modernize their document generation systems,
Pitney Bowes is announcing “Fast Path to Engagement,” a holistic
program that enables insurers to modernize their customer
communication capabilities by moving off legacy systems with a step
by step approach. Through this program, a new conversion utility
will be introduced that will extract legacy data, forms and
content, quickly and safely transforming it into a format that can
be leveraged by Pitney Bowes’ EngageOne® Communication Suite by the
end of the year. To start, DocuConsulting will help clients migrate
off of old or unsupported document generation solutions. Then, the
program will address other legacy systems and new migration utility
tools will extend to other solutions.
Pitney Bowes offers integrated software capabilities including
data management, analytics and customer engagement, including
document generation, to help drive more interaction and deeper
relationships. The company’s software helps enable digital delivery
to reduce costs. In addition, it helps insurers better communicate
with their policy holders across all channels, integrating every
touch point, creating a richer customer experience that builds
customer trust and loyalty. Working in partnership with
DocuConsulting, Pitney Bowes can leverage the firm’s expertise in
implementing and migrating critical applications such as policy
production, correspondence, statements, claims documents and more
onto modern platforms.
Greg Van den Heuvel, Senior Vice President, Customer Engagement
Solutions, explains, “Upon our first meeting with DocuConsulting,
we saw the value of partnering with this innovative firm. They
bring expertise and insight that will greatly benefit our insurance
clients at a time when legacy systems have become a critical
business issue. This is just the kind of partnership that addresses
this issue by delivering enhanced document capabilities and
significant operational efficiencies while minimizing risk.”
About Pitney Bowes
Pitney Bowes provides technology solutions for small, mid-size
and large firms that help them connect with customers to build
loyalty and grow revenue. Many of the company's solutions are
delivered on open platforms to best organize, analyze and apply
both public and proprietary data to two-way customer
communications. Pitney Bowes includes direct mail, transactional
mail and call center communications in its solution mix along with
digital channel messaging for the Web, email and mobile
applications. www.pb.com
About DocuConsulting
DocuConsulting is a premier professional services firm in CCM
(Customer Communications Management). We specialize in document
publishing, automation and EDMS (Electronic Document Management
Solutions) solutions. With experience implementing thousands of
projects for hundreds of large to medium sized companies in the
Insurance, Utility and the Financial Services industries,
DocuConsulting and its team of top consultants set the standard.
For more information, visit: www.docuconsulting.com
Pitney Bowes Inc.Bipasha Dahncke,
203-351-6864bipasha.dahncke@pb.com
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