Motorola Solutions Summit Showcases How AI and Human-Centered Technologies Simplify and Strengthen Emergency Response
April 29 2024 - 12:57PM
Business Wire
Public safety community gathers in Texas for
premier technology training conference
Speaking today to more than 1,300 public safety customers at
Motorola Solutions’ (NYSE: MSI) Summit 2024, the company’s
executive vice president and chief technology officer, Mahesh
Saptharishi, revealed how public safety technology that leverages
AI and smart design is simplifying emergency response, bolstering
awareness and helping to reduce responder stress.
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Motorola Solutions' Executive Vice
President and Chief Technology Officer, Mahesh Saptharishi, speaks
at the company's Summit 2024 conference. (Photo: Business Wire)
“Public safety personnel face ever-increasing demands on their
attention through the onslaught of data and growing number of
complex tools,” Saptharishi said. "They have fast-paced and
high-stress jobs where thoughtfully designed, human-centered
technologies can help simplify work and optimize focus and
performance."
Saptharishi’s remarks set the tone for one of the industry’s
most comprehensive technology events, designed to train and connect
public safety personnel from across North America. Nearly 300
training and roadmap sessions and 35 hands-on labs reinforce how
technology can reduce complexity, helping agencies do their jobs
faster and more efficiently as they keep their communities
safe.
“The biggest challenges we face in public safety are staffing
and retention,” said Travis Jensen, 9-1-1 administrator for the
state of Arizona and a Summit panel participant. “Our call handling
solution uses artificial intelligence for voice transcription,
allows community members to send videos, photos and recordings and
automatically calls back when calls are abandoned. These features
make things easier for the telecommunicators in our 81 PSAPs and
appeal to a new generation of learners who want and expect to use
simple and modern devices.”
“The City of Springfield’s Real-Time Analysis Center utilizes
Motorola Solutions' easy-to-use software to enhance situational
awareness and support officer safety across our community,” said
Bill Schwarz, director of the center and presenter at this year’s
conference. “Through the technology, we can access data from our
network of cameras, license plate readers and gunshot detection
sensors, as well as our computer aided dispatch system - and see
everything on a single workstation. This allows us to provide
timely, accurate and actionable intelligence to our responding
officers so that they can provide the very best service possible to
our community."
“Technology, at its best, should elevate human potential,”
Saptharishi said. “AI, in particular, can serve as a force
multiplier for public safety agencies, scanning for individuals,
vehicles and situations of interest, flagging urgent events and
sifting through vast amounts of data in seconds. These capabilities
not only help to improve emergency response and operations, but
address persistent staff retention issues, hiring gaps and
onboarding obstacles.”
Summit 2024 attendees include command staff, technical
administrators, 9-1-1 telecommunicators, geographical information
specialists, IT personnel, records managers, evidence analysts and
first responders. Over three days, they partake in focus groups,
peer forums and educational sessions spanning public-private
partnerships, cybersecurity, emergency call routing and call
handling, computer-aided design (CAD), field response, real-time
intelligence, records management, evidence management and more.
Sessions are custom-designed to help public safety agencies:
- Maximize investments in public safety technology across cloud,
hybrid and on-premises deployments
- Integrate mission-critical communications, fixed and mobile
video, access control systems and command center solutions for
greater situational awareness
- Leverage AI to support staffing challenges, analysis and
investigations
- Solve multi-agency interoperability challenges
- Increase community information-sharing and engagement
- Safeguard critical public safety infrastructure from cyber
criminals
Summit 2024 is taking place in Grapevine, Texas from April
28-May 1. Follow along at #MotoSolutionsSummit.
About Motorola Solutions
Motorola Solutions is solving for safer. We build and connect
technologies to help protect people, property and places. Our
solutions enable the collaboration between public safety agencies
and enterprises that’s critical for a proactive approach to safety
and security. Learn more about how we’re solving for safer
communities, safer schools, safer hospitals, safer businesses –
safer everywhere – at www.motorolasolutions.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240429522068/en/
Cathy Longley Motorola Solutions 617-678-2025
cathy.longley@motorolasolutions.com
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