Utah Cuts Misrouted 9-1-1 Calls in Half with Motorola Solutions’ Next Generation 9-1-1 Technology
June 07 2023 - 9:00AM
Business Wire
9-1-1 call routing technology helps connect
callers to first responders faster when every second counts
Motorola Solutions* today announced that its National Emergency
Number Association (NENA) i3-compliant 9-1-1 Next Generation Core
Services (NGCS) call routing technology has reduced misrouted 9-1-1
calls for public safety answering points (PSAPs) across the state
of Utah by 50% year-over-year through March. Motorola Solutions
will showcase its next generation 9-1-1 call routing and command
center solutions - along with its GIS mapping and call handling
managed services, which Utah PSAPs also use - at this month’s
NENA 2023 conference.
“The Utah Communications Authority’s 29 PSAPs field an average
of 86,450 9-1-1 calls each month,” said Tina Mathieu, deputy
director of the Utah Communications Authority (UCA). “Each call
deserves a consistently fast response, as the caller is often hurt,
scared or living in a moment where they need immediate support. Our
completed statewide next generation 9-1-1 deployment has been
game-changing, cutting misrouted calls in half and shaving 37.4
hours from our emergency response in the first three months of the
year so our first responders reached callers much more
quickly.”
Motorola Solutions is among the first providers to offer 9-1-1
call routing grounded in NENA i3 standards. Its next generation
9-1-1 call routing technology uses the wireless caller’s location
to deliver the 9-1-1 call to the correct PSAP with the authority to
deploy local resources. Legacy methods route the 9-1-1 call based
on the location of the wireless carrier tower the caller is
connected to, which often directs the call to a PSAP outside the
caller’s area, requiring a transfer and adding an average of 40
seconds in wait time, which can seem like an eternity to a person
in need of immediate help.
“NENA’s i3 standard is the foundation for interoperable,
resilient next generation 9-1-1 systems across the nation,” said
Brian Fontes, CEO of NENA. “It’s a comprehensive, consensus-based
and commonly accepted open standard for next generation 9-1-1, and
we’re happy to see providers like Motorola Solutions use it as a
roadmap to more effectively connect the public to 9-1-1.”
“Motorola Solutions’ next generation call routing can route
9-1-1 calls based on a wireless caller’s location regardless of
whether the wireless carrier is providing the location with the
9-1-1 call,” said Dan Twohig, vice president of NGCS at Motorola
Solutions. “How quickly you can get help in an emergency starts
with how fast our technology correctly routes your 9-1-1 call. In
saving seconds, we’re saving lives.”
Additionally, Utah PSAPs across the state use Motorola
Solutions’ NENA i3-compliant VESTA 9-1-1 and CommandCentral Aware
for 9-1-1 for call handling, and some local agencies also use Rave
Smart911, which saves time by allowing community members to share
critical information like medical conditions or emergency contacts
in advance with 9-1-1.
“The state’s next generation 9-1-1 deployment, coupled with our
use of Motorola Solutions’ Rave Smart911, allows us to not only
respond to emergencies faster but to communicate with callers
silently through text for enhanced situational context,” said
Kristi Walker, 9-1-1 Director at Logan City Police Department.
Motorola Solutions’ next-generation 9-1-1 call routing is being
deployed by North American agencies serving more than 44.7M people.
The company will showcase this and its full suite of command center
offerings at NENA 2023, booths 404 and 223, June 17-22 in
Grapevine, Texas. Follow along at #NENA2023.
*The 9-1-1 Next Generation Core Services announced in this press
release are provisioned by Motorola Solutions, Inc.’s wholly-owned
subsidiary, Motorola Solutions Connectivity, Inc.
About Motorola Solutions
Motorola Solutions is a global leader in public safety and
enterprise security. Our solutions in land mobile radio
communications, video security and the command center, bolstered by
managed & support services, create an integrated technology
ecosystem to help make communities safer and businesses stay
productive and secure. At Motorola Solutions, we’re ushering in a
new era in public safety and security. Learn more at
www.motorolasolutions.com.
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Tricia Quinn tricia.quinn@motorolasolutions.com +1 (312)
805-0133
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