Infosys LaborForce, the first platform as a
service solution for the state labor agencies, to replace legacy,
outdated systems.
WILMINGTON, Del., July 11,
2024 /CNW/ -- Infosys Public
Services ("IPS"), a North
America-based subsidiary of Infosys (NSE: INFY) (BSE:
INFY) (NYSE: INFY), today announced that the Delaware Department of
Labor ("Delaware") has
awarded the company a contract to revitalize the state's
unemployment insurance tax, benefits and appeals programs. Further,
the Delaware Department of Labor has engaged Infosys Public
Services to develop a new system for the paid family medical leave
program. Delaware will leverage
the Infosys LaborForce solution to create significant
improvements in key state labor programs as well as bring value to
Delaware constituents with a new
program.
Existing Delaware legacy
systems face operational inefficiencies and customer service
barriers impacting the delivery of critical services in a timely
manner. Infosys LaborForce, a Salesforce-based enterprise labor
system, will enable the Department of Labor to provide best in
class customer service and integrate unemployment insurance and
paid family medical leave programs. Infosys LaborForce is a
cloud-native solution, meeting most of the state requirements out
of the box leveraging the Salesforce CRM and Low/No Code platform
for accelerated development.
Infosys LaborForce leverages the proven Salesforce platform to
deliver industry leading performance, enhance employee experience,
build efficiency, and deliver new capabilities. The solution will
also enable the agency to support new programs and functionality,
enabling thorough and prompt adaptation to changing economic
conditions. Infosys LaborForce will enhance the Department of
Labor's ability to anticipate and respond to data security threats
and manage access, improving system security and reducing
fraud.
The project has kicked off and the implementation has begun. The
Delaware Department of Labor is also leveraging Project Management
Office (PMO) and other IT services from CAI, a global services
firm, to help ensure a smooth implementation. Infosys Public
Services is excited to leverage CAI's services and looks forward to
an effective relationship.
Karryl Hubbard, Secretary,
Delaware Department of Labor, said, "Facing an aging
legacy system characterized by manual processes, incorrect dates
and delays, we needed to transform customer experience, optimize
and streamline operational processes and provide a technology
platform enabling rapid response to quickly changing economic
scenarios and an ever evolving federal and state regulatory
environment. We are thrilled to collaborate with Infosys Public
Services to implement Infosys LaborForce and vastly improve the
services we provide."
Lax Gopisetty, President and CEO, Infosys Public
Services, said, "We are honored and excited to work with
the Delaware Department of Labor and help them navigate their
implementation journey with Infosys LaborForce. The solution has
been designed by Infosys Public Services' National Labor Practice
with experts who have helped modernize labor systems in 20+ states.
We look forward to leveraging our extensive experience in enabling
Delaware to build a
future-resilient system and serve their residents more
efficiently."
Nasi Jazayeri, Executive Vice
President and General Manager, Salesforce Public Sector Solutions
& Net Zero Cloud, said, "Alongside Infosys Public
Services and the Delaware Department of Labor, we are committed to
improving state workforce programs and building resilient systems
within the public sector. Built on our powerful Salesforce Public
Sector Solutions and government cloud platform, Infosys LaborForce,
the fully integrated, cloud-native labor system has groundbreaking
implications for the entire state government labor systems
market."
This solution has the potential to change the way the industry
delivers its labor functions and sets a new bar for customer
service with Salesforce. The solution, to be deployed by Infosys
Public Services for the Delaware Department of Labor, will allow
its divisions to access a single set of consolidated information
across its enterprise and provide multi-channel access of accurate
information to its constituents.
About Infosys Public Services
Infosys Public Services is a leader in next-generation digital
services and consulting. With benchmark processes, access to
cross-industry insights and innovative public sector solutions,
Infosys Public Services is helping public sector organizations to
navigate their digital transformation, helping them renew existing
systems into modern, agile, intelligent platforms, develop new
capabilities and deliver better outcomes to all stakeholders at a
lower cost with less risk.
Navigate your next with Infosys Public Services.
Visit www.infosyspublicservices.com to learn how.
About Infosys
Infosys is a global leader in next-generation digital services
and consulting. Over 335,000 of our people work to amplify human
potential and create the next opportunity for people, businesses
and communities. With over four decades of experience in managing
the systems and workings of global enterprises, we
expertly steer clients, in more than 50 countries, as they
navigate their digital transformation powered by the cloud. We
enable them with an AI-powered core, empower the business with
agile digital at scale and drive continuous improvement with
always-on learning through the transfer of digital skills,
expertise, and ideas from our innovation ecosystem. We are deeply
committed to being a well-governed, environmentally sustainable
organization where diverse talent thrives in an inclusive
workplace.
Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY)
can help your enterprise navigate your next.
About CAI
CAI is a global services firm with over 8,700 associates
worldwide and a yearly revenue of $1 billion+. CAI has over 40
years of excellence in uniting talent and technology to power the
possible for clients, colleagues, and communities. As a privately
held company, CAI has the freedom and focus to do what is
right—whatever it takes. CAI's tailor-made solutions create lasting
results across the public and commercial sectors and are
trailblazers in bringing neurodiversity to the enterprise.
Learn how CAI powers the possible at www.cai.io.
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