Infosys achieves a notable rise in overall
ranking in the Nordics with a customer satisfaction score of 81
percent as compared to the industry average of 73 percent
STOCKHOLM, March 31, 2023 /PRNewswire/ -- Infosys (NSE:
INFY) (BSE: INFY) (NYSE: INFY), a global leader in next-generation
digital services and consulting, today announced that it has been
recognized as one of the top service providers in the Nordics,
achieving the highest awarded score in Whitelane Research and PA
Consulting's 2023 IT Sourcing Study. The report ranked Infosys as
the number one service provider and an 'Exceptional Performer' in
the categories of Digital Transformation, Application Services, and
Cloud & Infrastructure Hosting Services. Infosys also ranked
number one in overall General Satisfaction and Service
Delivery.
For the report, Whitelane Research and PA Consulting, the
innovation and transformation consultancy, surveyed nearly 400 CXOs
and key decision-makers from top IT spending organizations in the
Nordics and evaluated over 750 unique IT sourcing relationships and
more than 1,400 cloud sourcing relationships. These service
providers were assessed based on their service delivery, client
relationships, commercial leverage, and transformation
capabilities.
Some of Infosys' key differentiating factors highlighted in the
report are:
- Infosys ranked as a top provider in the Nordics across key
performance indicators on service delivery quality, account
management quality, price level and transformative innovation.
- Infosys' ranked above the industry average by 8 percent
year-on-year, making it one of the top system integrators in the
Nordics.
- Infosys is positioned as a "Strong Performer" in Security
Services and scored significantly above average on account
management.
Arne Erik Berntzen, Group CIO
of Posten Norge, said: "Infosys has been integral in
helping Posten Norge transform its IT Service Management
capabilities. As Posten's partner since 2021, Infosys picked up the
IT Service Management function from the incumbent, successfully
transforming it through a brand-new implementation of ServiceNow,
redesigning IT service management to suit the next-generation
development processes and resulting in a significant improvement of
the overall customer experience. I congratulate Infosys for
achieving the top ranking in the 2023 Nordic IT Sourcing
Study."
Antti Koskelin, SVP & CIO
at KONE, said: "Infosys has been our trusted partner in our
digitalization journey since 2017 and have helped us in
establishing best-in-class services blueprint and rolling-in our
enterprise IT landscape over the last few years. Digital
transformations need partners to constantly learn, give ideas that
work and be flexible to share risks and rewards with us, and
Infosys has done just that. I am delighted that Infosys has been
positioned No. 1 in Whitelane's 2023 Nordic Survey. This is
definitely a reflection of their capabilities."
Jef Loos, Head of Research
Europe, Whitelane Research, said, "In today's dynamic IT
market, client demand is ever evolving, and staying ahead of the
curve requires a strategic blend of optimized offerings and trusted
client relationships. Infosys' impressive ranking in Whitelane's
Nordic IT Sourcing Study is a testament to their unwavering
commitment to fulfilling client demands effectively. Through their
innovative solutions and exceptional customer service, Infosys has
established itself as a leader in the industry, paving the way for
a brighter and more successful future for all."
Hemant Lamba, Executive Vice
President & Global Head – Strategic Sales,
Infosys said, "Our ranking as one of the top service
providers across the Nordics in the Whitelane Research and PA
Consulting 2023 IT Sourcing Study, endorses our commitment to this
important market. This is a significant milestone in our regional
strategy, and the recognition revalidates our commitment towards
driving customer success and excellence in delivering innovative IT
services. Through our geographical presence in the Nordics, we will
continue to drive business innovation and IT transformation in the
region, backed by a strong partner network. We look forward to
continuing investing in this market to foster client confidence and
further enhance delivery."
About Infosys
Infosys is a global leader in next-generation digital services
and consulting. Over 300,000 of our people work to amplify human
potential and create the next opportunity for people, businesses
and communities. With over four decades of experience in managing
the systems and workings of global enterprises, we expertly steer
clients, in more than 50 countries, as they navigate their digital
transformation powered by the cloud. We enable them with an
AI-powered core, empower the business with agile digital at scale
and drive continuous improvement with always-on learning through
the transfer of digital skills, expertise, and ideas from our
innovation ecosystem. We are deeply committed to being a
well-governed, environmentally sustainable organization where
diverse talent thrives in an inclusive workplace.
Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY)
can help your enterprise navigate your next.
Safe Harbor
Certain statements in this release concerning our future growth
prospects, financial expectations and plans for navigating the
COVID-19 impact on our employees, clients and stakeholders are
forward-looking statements intended to qualify for the 'safe
harbor' under the Private Securities Litigation Reform Act of 1995,
which involve a number of risks and uncertainties that could cause
actual results to differ materially from those in such
forward-looking statements. The risks and uncertainties relating to
these statements include, but are not limited to, risks and
uncertainties regarding COVID-19 and the effects of government and
other measures seeking to contain its spread, risks related to an
economic downturn or recession in India, the United
States and other countries around the world, changes in
political, business, and economic conditions, fluctuations in
earnings, fluctuations in foreign exchange rates, our ability to
manage growth, intense competition in IT services including those
factors which may affect our cost advantage, wage increases in
India and the US, our ability to
attract and retain highly skilled professionals, time and cost
overruns on fixed-price, fixed-time frame contracts, client
concentration, restrictions on immigration, industry segment
concentration, our ability to manage our international operations,
reduced demand for technology in our key focus areas, disruptions
in telecommunication networks or system failures, our ability to
successfully complete and integrate potential acquisitions,
liability for damages on our service contracts, the success of the
companies in which Infosys has made strategic investments,
withdrawal or expiration of governmental fiscal incentives,
political instability and regional conflicts, legal restrictions on
raising capital or acquiring companies outside India, unauthorized use of our intellectual
property and general economic conditions affecting our industry and
the outcome of pending litigation and government investigation.
Additional risks that could affect our future operating results are
more fully described in our United States Securities and Exchange
Commission filings including our Annual Report on Form 20-F for the
fiscal year ended March 31, 2022.
These filings are available at www.sec.gov. Infosys may, from
time to time, make additional written and oral forward-looking
statements, including statements contained in the Company's filings
with the Securities and Exchange Commission and our reports to
shareholders. The Company does not undertake to update any
forward-looking statements that may be made from time to time by or
on behalf of the Company unless it is required by law.
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