Clover Kiosk integrates with newly enhanced
Clover Kitchen Display System to enable end-to-end order management
for quick- and full-service restaurants
Fiserv, Inc. (NYSE: FI), a leading global provider of payments
and financial technology solutions, is enabling restaurants to
streamline operations and enhance the customer experience with the
new Clover Kiosk and an enhanced 24” Clover Kitchen Display System.
Designed to integrate with each other and additional Clover
software and hardware, these solutions enable end-to-end order
management with up to a 40% lower total cost of ownership than
competitive offerings, based on a comparison of published
prices.
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Clover Kiosk from Fiserv streamlines
restaurant operations and enhances the customer experience with an
intuitive self-service option. (Photo: Business Wire)
“The restaurant industry continues to undergo significant
change, and the right technology can help owners and operators
adapt to run more efficiently and scale more effectively,” said
Krystle Mobayeni, Head of Restaurant Solutions at Fiserv. “Clover
is enabling restaurants to blend digital and physical experiences
to meet diners' expectations, while lifting a significant weight
off the shoulders of restaurant staff.”
As customer expectations continue to shift, technologies like
Clover Kiosk and Clover Kitchen Display System, which combine
intuitive usability with robust, elegant design, are vital. Kiosks
free up front-of-house staff and can improve the customer
experience with reduced wait times and increased order accuracy,
encouraging repeat business and higher average ticket sizes. In
combination with recent Kitchen Display System software
enhancements, restaurants have complete control of menus,
modifiers, and the lifecycle of an order.
“Implementing a self-service kiosk has been a gamechanger for
us,” said Hanh Nguyen, owner of specialty Asian bakery and coffee
shop July Moon Bakery & Café. “Our customers have found it easy
to use and like the option of being able to place their own order,
and it helps our staff keep up when the line is out the door on
weekend mornings. We can serve customers quickly and accurately,
even with the many customizations we offer.”
In addition to the newly launched Clover Kiosk, Fiserv has also
enhanced its Clover Kitchen Display System, which allows orders to
be accessed by back-of-house staff on a large, digital display,
allowing seamless order fulfillment at food prep stations. It
enables notifications from third party-delivery apps for
cancellations and order changes, coursed fulfillment, expo-mode,
bump bar support, color-coded order status, and runner ticket
printing – all with the goal of reducing order errors and
increasing customer satisfaction.
“Providing a consistent, quality customer experience in
restaurants has always been hard to do, but post pandemic, the
challenges that the restaurant industry has to deal with have
increased, including staffing shortages and rising costs,” said
Thad Peterson, Strategic Advisor at Datos Insights. “Enabling a
positive self-service experience and integrating technologies to
better connect the front and back of the house allows restaurant
owners and managers to efficiently and profitably deliver their
offering to customers who are increasingly comfortable with
self-service and interactive technology.”
Clover Kiosk
Clover Kiosk is crafted with intuitive usability to help
restaurants increase order size, streamline workflow and
operations, and improve the overall customer experience.
With a 24” touch screen and 8” payment terminal plus a built-in
printer, diners can browse menus at their own pace, customize
items, and order and pay without having to wait in line.
Differentiated from other self-ordering kiosks in the market, the
low-touch Clover Kiosk offers a two-screen experience with an
enterprise grade, large format display made for all-day
operation.
Clover Kitchen Display System
Clover Kitchen Display System is enhanced with a 24” screen,
designed with larger kitchens in mind. The goal remains the same:
connect front- and back-of-house staff allowing for seamless flow
of all orders to food prep stations.
The Kitchen Display System streamlines all orders, sending both
online and in-house orders to one screen, creating a more efficient
process and enhancing a restaurant’s ability to track key metrics.
Built to integrate with other Clover software and hardware, the
Clover Kitchen Display System automatically connects with Clover
POS, Clover Online Ordering, and BentoBox and other online
aggregators, for streamlined communication between front and back
of house.
Clover is a complete business management system enabling
businesses to maximize their operating efficiencies, grow their
customer base, and accept customer payments. Businesses using
Clover can accept payments of any type, including Apple Pay®,
Google Pay®, Samsung Pay®, contactless credit or debit cards, and
other digital wallets. As a point-of-sale platform for merchants,
Clover processes more than $272 billion in annualized payment
volume.
About Fiserv
Fiserv, Inc. (NYSE: FI), a Fortune 500 company, aspires to move
money and information in a way that moves the world. As a global
leader in payments and financial technology, the company helps
clients achieve best-in-class results through a commitment to
innovation and excellence in areas including account processing and
digital banking solutions; card issuer processing and network
services; payments; e-commerce; merchant acquiring and processing;
and the Clover® cloud-based point-of-sale and business management
platform. Fiserv is a member of the S&P 500® Index and has been
recognized as one of Fortune® World’s Most Admired Companies™ for 9
of the last 10 years. Visit fiserv.com and follow on social media
for more information and the latest company news.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240417306368/en/
Media Relations: Torrie Miers Manager, Communications
Fiserv, Inc. +1 678-206-7590 victoria.miers@fiserv.com
Additional Contact: Ann S. Cave Vice President, External
Communications Fiserv, Inc. +1 678-325-9435 ann.cave@fiserv.com
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