- Simplified bill design features smarter organization, usage
details and easy ways to pay
RICHMOND, Va., Oct. 8, 2024
/PRNewswire/ -- Starting this week, Dominion Energy
residential customers in Virginia
and North Carolina will begin
receiving simplified electric bills to improve their experience,
provide more information to manage their energy use, and offer easy
ways to pay their balance.
Based on extensive customer feedback, Dominion Energy has
reorganized the layout of the bill, added color, and introduced
several new features, including:
- Smart organization: The new layout makes important
information — like amount due and due date — easier to find.
- New details: Colorful graphs break down customers'
energy use to help them understand how weather and other factors
impact how they're billed.
- New ways to pay: A QR code offers a quick, easy payment
option.
The redesign will not affect how customers' monthly bills are
calculated.
"At Dominion Energy, we're always working to give our customers
a seamless experience that matches their priorities," said
Corynne Arnett, Executive Vice
President of Regulatory Affairs and Customer Experience for
Dominion Energy. "Our new bill is simpler, easier to read, offers
useful details and includes a QR code so customers can more easily
pay their bill."
All residential electric customers in Virginia and North
Carolina will receive the new bill for the first time
throughout October and November, depending on their billing
cycle.
For Virginia customers: Here
are examples of the new bill and the old bill.
For North Carolina customers:
Here are examples of the new bill and the old bill.
For more info on the bill redesign click here.
About Dominion Energy
Dominion Energy (NYSE: D), headquartered in Richmond, Va., provides regulated electricity
service to 3.6 million homes and businesses in Virginia, North
Carolina, and South
Carolina, and regulated natural gas service to 400,000
customers in South Carolina. The
company is one of the nation's leading developers and operators of
regulated offshore wind and solar power and the largest producer of
carbon-free electricity in New England. The company's mission is to
provide the reliable, affordable, and increasingly clean energy
that powers its customers every day. Please
visit DominionEnergy.com to learn more.
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SOURCE Dominion Energy