The bank also recognized with North American
Awards in additional Client Experience categories
TORONTO, Jan. 28,
2025 /CNW/ - CIBC has been recognized with the Best
Use of AI in Client Experience (CX), World Series and North
American award by ARCET Global, a UK-based institute with worldwide
reach. This is the fifth year of the ARCET Global Customer
Centricity World Series Awards, and the first year to include the
Best Use of AI in Client Experience category. Over 180 entries from
76 companies and 23 countries participated in these prestigious
awards and were judged by over 150 global CX professionals.
"Continuously enhancing our clients' banking experience is
fundamental to making their ambitions real," said Stephen Forbes, Executive Vice-President,
Purpose, Brand and Corporate Affairs, CIBC. "This recognition from
ARCET Global speaks to our team's ongoing commitment to drive
meaningful client engagement and modern banking experiences – which
our win in the Best Use of AI in Client Experience category really
exemplifies."
The Best Use of AI in the CX category recognizes CIBC's
Knowledge Central Generative AI initiative, helping frontline teams
best support clients, deriving actionable insights to establish
themes and client needs, and ability to connect platforms to
identify trends and insights to improve processes.
"Thoughtfully implementing AI solutions across our bank to
deliver on our client-focused strategy takes a collaborative team
effort, and solutions like CIBC's Knowledge Central AI, are
improving our clients' banking experience and receiving recognition
in the CX space," said Christina
Kramer, Group Head, Technology, Infrastructure and
Innovation, CIBC.
The bank was also recognized in two additional categories, being
named North American winner and highly commended in both the
Customer Insights & Feedback VOC, and Customer Experience Team
categories. These award categories celebrate organizations that
have dedicated teams responsible for delivering exceptional client
experiences, with innovative solutions and measurable results.
About CIBC
CIBC is a leading North American financial institution with 14
million personal banking, business, public sector and institutional
clients. Across Personal and Business Banking, Commercial Banking
and Wealth Management, and Capital Markets, CIBC offers a full
range of advice, solutions and services through its leading digital
banking network, and locations across Canada, in the
United States and around the world. Ongoing news releases and
more information about CIBC can be found
at www.cibc.com/ca/media-centre.
SOURCE CIBC