Avaya, a global leader in solutions to enhance and simplify
communications and collaboration, is providing Kettering Buccleuch
Academy (KBA), a multi-age, all-through school located in
Northamptonshire, UK, with its all-in-one, cloud-based
communications solution to create a more cohesive digital
environment. KBA chose Avaya Cloud Office for its ability to meet
the school’s needs with a reliable, always-on platform delivering
the latest communication technologies including team messaging,
video meetings, intelligent voice routing, centralized automation,
and robust analytics. The simplified solution offers them the
versatility to use feature-rich handsets and application delivery
on a single device while delivering greater operational efficiency
with increased cost savings.
The core of KBA’s success is effective communication with all
stakeholders, both directly within the school and indirectly using
technologies such as audio, video, and messaging systems, and
employing these functions to enable better outcomes. This begins in
the classroom, but also includes the links between departments,
with parents and carers, with partners and suppliers, and with
outside authorities.
The academy holds its communications technology to a high
standard and has had a long-standing relationship with Avaya and
its local delivery partner, UCAdvisor. Together, KBA’s technology
partners delivered a plan to execute on the school’s digital
transformation objectives and migrate them to a cloud-based
communications platform. Avaya Cloud Office provided KBA a solution
that met their needs for functionality, reliability, and an
improved admin experience in a cost-effective and easy to migrate
implementation.
Adam Burn, ICT Systems Manager at KBA recognized the school’s
long-standing relationship with Avaya through local delivery
partner, UCAdvisor. After exploring other options, KBA ultimately
chose to remain with Avaya and deploy Avaya Cloud Office. UCAdvsior
were able to cover the cost of deployment with their grant funding,
as well as provide handsets for KBA without cost that delivered
enhanced functionality with a familiar interface.
“Devices and handsets were important considerations for us,”
said Burn. “Avaya Cloud Office allows us to use smartphone apps
when remote, but we also have a suite of devices on site that staff
are familiar with and that withstand the daily rigors of school
activity.”
With Avaya Cloud Office, KBA maintains centralized control and
provides full transcription and text delivery to users. Overall,
communication capabilities have improved significantly as a result
of the transition to cloud.
“It’s clear that voice is no longer the only way to stay in
touch with customers and colleagues,” said Tim Sherwood, VP of
Product and Offer Management, Avaya. “Instead, chat/Instant
Messaging (IM), often begins an interaction that may escalate into
an audio, video, or content sharing session. The reality is
employees and customers expect more – they want a seamless and
intuitive communications experience that fits into how they work
instead of changing the way they work – helping them stay in touch
on their device of choice as they move throughout their day. Avaya
Cloud Office can fundamentally enhance the way your business
communicates with customers, partners and across your organization
by simplifying the way you call, chat, meet and collaborate.”
“Avaya Cloud Office has reduced management overhead, allowing us
to focus more on our core activities, while improving the service
we can deliver for parents and students,” said Burn. “UCAdvisor
clearly understood our initial requirements and helped us save a
significant amount on upfront expenditures.”
Additional Resources
- Read the full case study, Core Values of Kettering Buccleuch
Academy are Driving Innovation in the Cloud
- Learn more about What is Avaya Cloud Office?
- Want innovation without disruption? Get in touch with Avaya
Sales today!
About Avaya
Businesses are built by the experiences they provide, and every
day millions of those experiences are delivered by Avaya. Avaya is
shaping the future of customer experiences, with innovation and
partnerships that deliver game-changing business benefits. Our
communications solutions power immersive, personalized, and
memorable customer experiences to help organizations achieve their
strategic ambitions and desired outcomes. Together, we are
committed to helping grow your business by delivering Experiences
That Matter. Learn more at http://www.avaya.com.
About Kettering Buccleuch Academy (KBA)
We have a relentless focus on high standards by having high
expectations and not accepting any excuses. We aim to create a
positive learning environment where the street stops at the gate
and where we help every student to succeed. We provide excellent
teaching skills and commitment from our staff and this in turn
generates enthusiasm and hard work from the students. Our
purposeful learning environment supports our students to achieve
beyond expectations and challenges them to improve on their
personal best. A love of learning is our priority and the House
system supports students in their academic and personal
development. We offer a broad curriculum at KBA which allows
flexibility. All students receive the core curriculum of Maths,
English and Science, delivered in state of the art classrooms. Our
curriculum experience for students is further enhanced by a range
of other subjects across all three key stages.
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Source: Avaya Newsroom
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Julianne Embry, Avaya jcembry@avaya.com
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