TBI Partners With Avaya to Deliver Better Customer & Employee Experience Solutions – Now Offering Avaya Cloud Office & Avay...
January 07 2021 - 4:05PM
Business Wire
TBI, the nation’s leading technology brokerage firm, announces
the addition of Avaya (NYSE: AVYA), a global leader in solutions to
enhance and simplify communications and collaboration, to their
provider portfolio. TBI is now a master agent offering Avaya Cloud
Office™ by RingCentral®, an all-in-one cloud UCaaS solution, and
Avaya OneCloud CCaaS contact center solutions.
Communication delivered via a single platform is increasingly
important, and by enabling voice calls, team messaging, video
meetings, conferencing and file sharing in a single solution, Avaya
Cloud Office reduces cost and complexity while empowering employees
to call, meet and message across any device from wherever they
are.
Avaya OneCloud CCaaS (Contact Center as a Service) is powering
organizations’ customer experience centers by providing customer
and workforce engagement to connect and orchestrate all the
touchpoints throughout the customer journey while leveraging the
power of AI, insights, knowledge and resources from across the
organization. This enables users to deliver not only the right
customer experience but also the right employee experience for
those supporting the customer journeys.
“Avaya’s focus on enabling digital transformation and providing
a frictionless path to cloud communication and collaboration
capabilities for our customers is a key strategic focus for us, and
one that is shared by TBI,” said Dennis Kozak, Avaya SVP Global
Channel Sales. “Their extensive network, along with their
knowledgeable and highly responsive team, can significantly
increase availability and adoption of our Avaya Cloud Office and
Avaya OneCloud CCaaS offerings, delivering the future of customer
experience and seamless, intuitive communication to organizations
of all kinds.”
Mike Onystok, TBI’s Senior Vice President of Operations, shared
what the addition brings to TBI and their partner community,
saying, “Avaya’s program represents one of the biggest
opportunities that our channel has been presented. Not only are
there an enormous amount of existing end-users and partners
familiar with the brand, but it’s focused on a set of products that
we know very well. We are confident that our partners will see
great success with Avaya and their comprehensive cloud
offerings.”
About Avaya
Businesses are built by the experiences they provide, and
everyday millions of those experiences are delivered by Avaya
Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the
future of work, with innovation and partnerships that deliver
game-changing business benefits. Our cloud communications solutions
and multi-cloud application ecosystem power personalized,
intelligent, and effortless customer and employee experiences to
help achieve strategic ambitions and desired outcomes. Together, we
are committed to help grow your business by delivering Experiences
that Matter. Learn more at http://www.avaya.com
About TBI
TBI is North America’s largest privately held Master Agent.
Since 1991, TBI has served as a technology services distributor,
assisting Systems Integrators, VARs, MSPs, IT consultants,
developers, software distributors and more in advising and sourcing
the right technology solutions. TBI serves as a partner’s advocate,
ensuring the proper provisioning of cloud, internet, data,
mobility, voice, and managed services from best-in-class service
providers to achieve clients’ desired business outcomes. With a 75+
person back-office, TBI partners are fully supported by pre- and
post-sales operations, commissions analysts and project managers.
Solutions engineers and subject matter experts along with training
and an award-winning marketing team empower its partners to be the
foremost authority to advise and source all of their clients’
technology needs in over 40 countries. For more information visit
www.tbicom.com and follow TBI on LinkedIn.
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and involve known and unknown risks and uncertainties, many of
which are beyond its control. The factors are discussed in the
Company’s Annual Report on Form 10-K and subsequent quarterly
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Commission (the “SEC”) available at www.sec.gov, and may cause the
Company’s actual results, performance or achievements to differ
materially from any future results, performance or achievements
expressed or implied by these forward-looking statements. The
Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material
factors that are important to you. In addition, in light of these
risks and uncertainties, the matters referred to in the
forward-looking statements contained in this press release may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
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Source: Avaya Newsroom
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For Media Inquiries: Avaya, Alex Alias alalias@avaya.com
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