In response to the COVID-19 pandemic, we have taken numerous actions to help our consumers, including the following:
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Waived all cost-sharing for COVID-19 diagnostic tests and treatment
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Provided expanded telehealth coverage for our members and waived cost-sharing for in-network telehealth visits, including telephonic visits and those for mental health
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Relaxed early prescription refill policies for maintenance and specialty medications
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Provided a one-month premium credit to individuals and fully insured employer group customers enrolled in select Commercial and Specialty plans
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Working with providers to accelerate claims processing, resolve claims, and accelerate payments to support state-specific Medicaid programs
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Providing financial assistance to care provider partners facing undue financial pressure and to support ramping up telehealth capabilities and the cost of personal protective equipment (“PPE”)
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Offered in-network dental providers a $10 PPE credit per patient, per visit
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Suspended select prior authorization requirements
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Partnering with our states in the distribution of COVID-19 vaccines
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Launched the COVID-19 Vaccine tool to provide personalized vaccination insights for our members
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Launched Sydney Care Daily COVID-19 Check-In to help employers and their employees quickly and safely return to work and make informed decisions about keeping their workforce safe
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Analyzed vaccine availability, along with community demographic and consumer risk factor data, to support messages and intervention targeting consumers requiring priority focus
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Pushed timely and relevant content to our consumers by our marketing teams to increase adoption of digital tools and encourage vaccination
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Deployed Cl9 Explorer, a digital tool that aggregates real-time COVID-19 data to present trends and predictions for communities across the nation to assess readiness to reopen, plan next steps and respond to potential changes
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Deployed Cl9 Navigator, a dashboard solution designed for Anthem employer customers to help inform workplace decisions and resource planning with employee-level data
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Opened hundreds of digital solutions kiosks in health centers across California to provide real-time video interpretation services and access to telehealth
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Deployed a Coronavirus Assessment tool within our Sydney Care app to help people quickly and safely evaluate symptoms, assess their risk of having COVID-19, and connect directly to a board-certified doctor via text or video
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Introduced the Anthem Skill to members of our commercial medical and dental health plans. Through an Alexa-enabled device, members can use the Anthem Skill to take actions such as order prescriptions and quickly access some of their health and dental plan benefit information
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Facilitating connections with Medicaid beneficiaries and state and social services, helping newly eligible and at risk members enroll in the Supplemental Nutrition Assistance Program (SNAP) and Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
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Conducted outreach to Medicare Advantage and Medicaid consumers to make sure they have necessary medications on hand, their nutritional needs are being met, and critical health needs are addressed
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Recruited and expedited the onboarding of care providers interested in providing telehealth services to members
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Provided resources to support the whole health needs of members, including resources to manage social isolation, job loss, food insecurity and stress
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