SHANGHAI, May 8, 2024
/PRNewswire/ -- Xiao-I Corporation (NASDAQ: AIXI) ("Xiao-I" or the
"Company"), a leading artificial intelligence company, is proud to
announce a strategic partnership in April with a prominent
Hong Kong insurance company. This
collaboration aims to integrate Xiao-I's advanced AI products,
including iRobot and iVoice, into the insurance company's customer
service operations. This collaboration is set to revolutionize the
insurance industry by integrating Xiao-I's advanced AI solution of
"Hua Zang+Customer Service Center", including iRobot and iVoice,
into the insurance company's customer service operations. The
initiative aims to enhance the efficiency and personalization of
customer interactions, leveraging Xiao-I's extensive experience and
powerful capabilities.
The insurance industry has faced significant challenges due to
the high volume of business during peak periods, leading to slow
response times from human customer service agents and long customer
waiting periods. As the business scale continues to expand, the
demand for outbound calls has grown, placing enormous pressure on
human call agents. Additionally, the company struggles with an
extensive internal knowledge base dispersed across various storage
systems, making data retrieval time-consuming, inefficient, and
prone to errors, which makes the company keen to find a
solution.
A service robot powered by Xiao-I's AI will provide 24/7 online
consultation services, facilitating faster and superior customer
experiences. Utilizing sophisticated natural language processing,
the service robot can handle a variety of customer inquiries
through multiple channels, including the insurance company's
official WeChat, public accounts, and apps, whether through phone
calls or texting. This service robot is designed to understand and
respond to questions regarding policy inquiries, premium renewals,
and more, with an intelligent Q&A functionality that ensures
high precision and efficiency.
The key features of the partnership focus on advancing
interaction, efficiency, and safety. The iRobot includes a
responsive touchscreen and Voice User Interface (VUI) that
efficiently manages queries and complex interactions, well-suited
for customer environments. iVoice features advanced voice
recognition and a real-time response system, ensuring dynamic
communication and seamless integration to boost responsiveness.
Additionally, the iVoice & iWarning system offers proactive
services, handling multiple tasks simultaneously and providing
timely alerts to enhance safety and efficiency, transforming how
customer interactions are managed.
This partnership underscores the dedication of both Xiao-I and
the Hong Kong insurance company to
harness technology for transforming customer service. By
incorporating these advanced AI solutions, the collaboration aims
to set new standards in service efficiency, safety, and user
interaction, affirming both companies' commitment to innovation and
customer satisfaction.
About Xiao-I Corporation
Xiao-I Corporation is a leading cognitive intelligence company
that offers a diverse range of business solutions and services
in artificial intelligence, covering natural language processing,
voice and image recognition, machine learning and affective
computing. Since its inception in 2001, the Company has developed
an extensive portfolio of cognitive intelligence technologies that
are highly suitable and have been applied to a wide variety of
business cases. Xiao-I powers its cognitive intelligence
products and services with its cutting-edge, proprietary AI
technologies to enable and promote industrial digitization,
intelligent upgrading, and transformation. For
more information, please visit: www.xiaoi.com.
Forward-Looking Statements
This press release contains forward-looking statements as
defined by the Private Securities Litigation Reform Act of 1995.
Forward-looking statements include statements concerning plans,
objectives, goals, strategies, future events or performance, and
underlying assumptions and other statements that are other than
statements of historical facts. When the Company uses words such as
"may," "will," "intend," "should," "believe," "expect,"
"anticipate," "project," "estimate" or similar expressions that do
not relate solely to historical matters, it is making
forward-looking statements. Forward-looking statements are not
guarantees of future performance and involve risks and
uncertainties that may cause the actual results to differ
materially from the Company's expectations discussed in the
forward-looking statements. These statements are subject to
uncertainties and risks including, but not limited to, the
following: the Company's ability to achieve its goals and
strategies, the Company's future business development and plans for
future business development, including its financial conditions and
results of operations, product and service demand and acceptance,
reputation and brand, the impact of competition and pricing,
changes in technology, government regulations, fluctuations in
general economic and business conditions in China, and assumptions underlying or related
to any of the foregoing and other risks contained in reports filed
by the Company with the U.S. Securities and Exchange Commission
("SEC"). For these reasons, among others, investors are cautioned
not to place undue reliance upon any forward-looking statements in
this press release. Additional factors are discussed in the
Company's filings with the SEC, including under the section
entitled "Risk Factors" in its annual report on Form 20-F, as
amended, filed with the SEC on August 10,
2023, as well as its current reports on Form 6-K and other
filings, all of which are available for review at www.sec.gov. The
Company undertakes no obligation to publicly revise these
forward-looking statements to reflect events or circumstances that
arise after the date hereof.
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SOURCE Xiao-I Corporation