The RealReal Invests In Seller Experience, Continues to Deliver Unparalleled Luxury Consignment
March 28 2023 - 9:00AM
Delivering on its commitment to providing an unparalleled consignor
experience, The RealReal – the world’s largest online marketplace
for authenticated, resale luxury goods – today announced
significant enhancements for its seller experience.
The RealReal has enhanced its consignment
service model, now called RealService, which adds a
dedicatedConsignor Concierge team to support sellers during every
step in the consignment process. In addition to having an assigned
Luxury Manager who helps sellers know what, when and how to sell
and the team of experts who authenticate, price, and list every
item on behalf of the consignor, the Consignor Concierge team will
be the designated point-of-contact who will support and assist
customers with any questions regarding the process.
New product features such as the Resale Insights
Center and The Handbag Pricing Estimator today, putting seller
education at the forefront – placing deep data and expertise
directly into the hands of its consignors. With more than a
decade’s worth of data from 30M+ items sold to date, the Resale
Insights Center will help consignors understand how The RealReal
prices each item and powers the Handbag Pricing Estimator, which
allows customers to get an estimate of what their handbag is worth
prior to consigning.
“We have exceptionally high standards when it
comes to service however in recent years, as we continued to grow
rapidly year-over-year, we faced some challenges when it came to
delivering this level of service that our customers expect from
us,” explains Rati Sahi Levesque, The RealReal’s President and
Chief Operating Officer. “By prioritizing, investing in and
providing a dedicated concierge team to each and every consignor,
we can continue to provide the luxury service that we sought out to
deliver. Between their designated team and access to as much rich
data and expertise as we can, we’re not only ensuring that
confidence that consignors need to sell with us, but we’re giving
them the education and opportunity to make even more informed
shopping decisions, in both the primary and secondary markets.
We’re proud of these recent enhancements and are confident they
will make buying and selling with TRR even more seamless.”
Teased and tested earlier in 2023, The RealReal
has been working diligently and behind the scenes to create a more
robust, elevated and luxurious experience for its customers. To
learn more about these changes or for more information on how to
shop or sell with The RealReal, please visit
www.therealreal.com.
About The RealReal Inc.
The RealReal is the
world’s largest online marketplace for authenticated, resale luxury
goods, with more than 31 million members. With a rigorous
authentication process overseen by experts, The RealReal provides a
safe and reliable platform for consumers to buy and sell their
luxury items. We have hundreds of in-house gemologists, horologists
and brand authenticators who inspect thousands of items each day.
As a sustainable company, we give new life to pieces by thousands
of brands across numerous categories—including women's and men's
fashion, fine jewelry and watches, art and home—in support of the
circular economy. We make selling effortless with free virtual
appointments, in-home pickup, drop-off and direct shipping. We do
all of the work for consignors, including authenticating, using AI
and machine learning to determine optimal pricing, photographing
and listing their items, as well as handling shipping and customer
service.
Press Contact:
PR@Therealreal.com
RealReal (NASDAQ:REAL)
Historical Stock Chart
From Jun 2024 to Jul 2024
RealReal (NASDAQ:REAL)
Historical Stock Chart
From Jul 2023 to Jul 2024