NICE Named a Leader in the 2024 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center
March 27 2024 - 8:00AM
Business Wire
NICE CXone identified for delivering a single
unified platform for the entire CX journey
NICE (Nasdaq: NICE) today announced that it has
been named a Leader in the 2024 Aragon Research Globe for
Conversational AI in the Intelligent Contact Center Report.
For a complimentary copy of the report, click here.
Aragon Research analysts evaluated 20 providers that include
conversational AI technology within their intelligent contact
center (ICC) offerings, or providing solutions focused exclusively
for the ICC. Providers were ranked based on Strategy, Performance
and Reach. NICE was identified as a Leader and highlighted for its
portfolio of solutions extending beyond the contact center focused
on improving customer experience through journey orchestration from
the initial digital entry point to final issue resolution.
“NICE continues to bring CX AI solutions to market,” said Jim
Lundy, Founder and CEO of Aragon Research. “NICE’s Enlighten
Copilot, Autopilot and Actions solutions enable CX organizations to
improve the experience for all stakeholders including employees,
supervisors, CX leaders and customers.”
Aragon identified NICE for its Enlighten AI platform trained on
CX interactions and layered with the latest generative AI to
deliver next generation customer and employee experience. NICE
Enlighten Copilot empowers agents and supervisors with personalized
guidance and coaching. NICE Enlighten Autopilot delivers
intelligent self-service solutions to complex issues through
natural language conversations. NICE Enlighten Actions automates
data-driven actions to achieve optimal outcomes.
Barry Cooper, President, CX Division, NICE, said, “We
believe this recognition from Aragon exemplifies NICE’s commitment
to delivering CX AI solutions tailormade for CX organizations. NICE
delivers the industry’s leading CX AI in the market specifically
built for the fast-paced and ever-evolving landscape of CX. Each
solution adds value to all CX stakeholders, meaning that every
interaction that happens in any NICE Enlighten solution will yield
value and ROI across the entire organization with the
interconnected way it works across CXone.”
NICE was also named a Leader in the 2023 Aragon Research Globe
for Conversational AI in the Intelligent Contact Center Report.
Aragon Research does not endorse vendors, or their products or
services that are referenced in its research publications, and does
not advise users to select those vendors that are rated the
highest. Aragon Research publications consist of the opinions of
Aragon Research and Advisory Services organization and should not
be construed as statements of fact. Aragon Research provides its
research publications and the information contained in them "AS
IS," without warranty of any kind.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for
organizations of all sizes around the globe to create extraordinary
customer experiences while meeting key business metrics. Featuring
the world’s #1 cloud native customer experience platform, CXone,
NICE is a worldwide leader in AI-powered self-service and
agent-assisted CX software for the contact center – and beyond.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, partner with NICE to
transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Mr. Cooper, are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the “Company”). In some
cases, such forward-looking statements can be identified by terms
such as “believe,” “expect,” “seek,” “may,” “will,” “intend,”
“should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks
and uncertainties that could cause the actual results or
performance of the Company to differ materially from those
described herein, including but not limited to the impact of
changes in economic and business conditions; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the
Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security
attacks or other security breaches against the Company; privacy
concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political
conditions, such as the impact of conflicts in the Middle East that
may disrupt our business and the global economy; the effect of
newly enacted or modified laws, regulation or standards on the
Company and our products and various other factors and
uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the SEC,
including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20240327275639/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
media@nice.com, ET Investors Marty Cohen, +1 551 256 5354,
ir@nice.com, ET Omri Arens, +972 3 763 0127, ir@nice.com, CET
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