NICE Launches ElevateAI, The Market Leading AI as a Service (AIaaS), to Make Every CX Application Smarter
December 15 2022 - 8:00AM
Business Wire
ElevateAI provides on-demand access to NICE's
unrivaled CX data and AI via developer-friendly APIs
NICE (Nasdaq: NICE)
today announced the launch of ElevateAI, a new AIaaS solution that
brings the power of Enlighten AI, its purpose-built CX AI, to the
developer community. NICE is expanding its AI and Analytics
leadership beyond the software market with AI services, enabling
creators access to unrivaled data to enrich every moment of every
customer interaction. Now with ElevateAI, creators can quickly and
easily tap into NICE’s award-winning AI with developer-friendly
APIs, instant sign-up capabilities, and affordable
consumption-based pricing.
ElevateAI supports the booming demand for artificial
intelligence to improve CX. In Forrester’s publication, “The Three
Customer Service Megatrends in 2022,” the analysts report that “In
response to the COVID-19 crisis, 52% of companies accelerated their
AI adoption plans. In 2022, being ‘data-driven’ must become more
than just a slogan.” Further, the 2022 Gartner Hype Cycle for
Emerging Technologies states, “Expanding AI adoption is a critical
way to evolve products, services and solutions.” In today’s
ultra-competitive business environment, AI is now a must-have to
turn CX into a real competitive differentiator.
ElevateAI gives the industry a new way to gain customer insights
across audio, transcripts, and chats to build smart CX
applications. Through an easy-to-use API, organizations of all
sizes can understand the voice of their customers with automated
speech recognition (ASR) technology trained on billions of
interactions from the world’s leading CX dataset. Pre-built CX AI
models, developed with 20 years of research and proven outcomes,
provide the ability to understand sentiment and behavior on a
massive scale. An open and flexible architecture supports easy
integration with any existing technology stack while powering
limitless innovation. With ElevateAI, the creator community can use
AI to define a new standard for CX development.
Barry Cooper, President, CX Division, NICE, said, “The
data-driven, AI future is already here, with organizations heavily
prioritizing their investments in this direction. As the leader in
AI for customer experience, we are very pleased to announce the
release of ElevateAI, enabling organizations to benefit from NICE’s
leading Enlighten AI models within their own developed
software.”
Keith Dawson, VP and Research Director, Ventana Research,
said, “Today artificial intelligence is a top priority for customer
experience teams. ElevateAI reinforces NICE as a leader in AI for
CX. This cost-effective and developer-friendly solution makes
superior intelligence more accessible to the market for
organizations of all sizes, helping NICE stand out in the
market.”
To learn more about ElevateAI, please visit www.elevateai.com,
where you can access a free trial and comprehensive product
documentation to analyze your first interaction in seconds.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20221215005039/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET
ir@nice.com
Omri Arens, +972 3 763 0127, CET ir@nice.com
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