NICE Real-Time Authentication and Fraud Prevention Solutions Win UK Customer Service Excellence Award for Innovation
February 22 2021 - 6:30AM
Business Wire
NICE won the award for demonstrating an
innovative approach to combatting fraud and effective deployment of
technology that successfully prevents issues of fraud
NICE (Nasdaq: NICE) today announced that its suite of
Real-Time Authentication and Fraud Prevention solutions has won the
UK Customer Service Excellence Awards. Attained in the ‘Fight
Against Fraud’ category, the award was presented to NICE for
demonstrating an effective and innovative approach to combatting
issues of fraud, positively influencing the industry fraud
challenge and effectively deploying technology that successfully
combats issues of fraud. NICE Real-Time Authentication, NICE
Enlighten Fraud Prevention, NICE Proactive Fraudster Exposure and
NICE Real-Time Fraud Prevention are all part of NICE’s suite.
Poppy Green, Editor of Modern Insurance Magazine, said,
“Congratulations to NICE for this award. With some of the UK’s
leading customer service experts with extremely high expectations
on the judging panel, we believe this is a very prestigious
accolade. We believe NICE’s RTA and Fraud Prevention suite is an
important avenue for combatting fraud in the insurance and
financial services industries and we applaud their win."
John O’Hara, President, NICE EMEA, said, “We innovate to
ensure that our solutions stay on the cutting edge of technology to
help customers easily authenticate their user base and safeguard
them against increasingly sophisticated fraud attempts. We are
pleased to receive this accolade which we see as a clear reflection
of our customers’ feedback and thank the organizers of the UK
Customer Service Awards.”
NICE Real-Time Authentication (RTA) uses voiceprints to
authenticate the claimed identity of customers calling into the
contact center. The caller's identity is verified in the first few
seconds of a call through natural conversation with an agent,
creating more satisfying and efficient customer experiences. NICE
Enlighten Fraud Prevention combines NICE's Enlighten AI
capabilities with NICE’s voice biometrics Proactive Fraudster
Exposure (PFE) solution to proactively and continuously detect
fraudulent behavior and expose fraudsters across millions of calls
over time. Verified fraudsters are added to a watchlist and blocked
when their calls are made to the contact center in the future.
Launched in 2018 in association with Modern Insurance Magazine,
The UK Customer Service Excellence Awards focus on purely customer
services in the insurance and broker markets, benchmarking success,
innovation and positive business change for the customer.
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. O’Hara, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20210222005335/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
ET chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET
ir@nice.com
Yisca Erez +972 9 775 3798, CET ir@nice.com
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