NICE Breaks New Ground in Robotic Process Automation with Innovative AI-Driven Click to Automate
January 06 2021 - 6:30AM
Business Wire
Seamlessly converting manual processes to
active automation flows at the click of a button, the new
capability speeds up time to value and boosts operational
efficiencies
NICE (Nasdaq: NICE) today introduced new AI-based Robotic
Process Automation (RPA) capabilities that fast-track the time to
value by rapidly operationalizing optimal process automation
opportunities. Available as part of NICE RPA version 7.4 is the new
Click to Automate feature, that instantaneously transforms
recommended process sequences into live operational automations.
This enables businesses to rapidly expand existing process
automations, improve efficiencies and strengthen organizational
resilience even during unpredictable market conditions. Additional
capabilities enable tighter human-robot collaboration via smarter,
visual-based automation discovery and a more customizable
development process per employee needs.
Smarter automation discovery and development Click to
Automate takes the benefits of Automation Finder, NICE’s AI-infused
automation opportunity discovery tool, to the next level. Following
Automation Finder’s capture and display of all the recommended
process sequences, the Click to Automate capability seamlessly and
rapidly builds the process automations with NICE’s Automation
Studio design tool. The result is end-to-end working automations,
including the logic and connectivity elements. NICE’s attended and
unattended robotic workforce then manages the full execution of
these processes in complete collaboration with each employee, at
scale.
Additional enhancements included in NICE RPA version 7.4
include:
- Visually inspired automation discovery: With NICE RPA's
Automation Finder, business analysts can now get a visual snapshot
of the employee's screen together with clustering of the different
process sequences, variations and their respective scores. This
provides business analysts with a holistic understanding of the
real-life processes employees regularly execute. With these rich,
practical insights, the analyst is equipped to make an informed
decision about the optimal processes to automate, allowing for more
efficient automation development, higher user adoption and improved
results.
- Customized attended automation development: The callout
builder within NICE's Automation Studio enables enhanced
customization of callouts, a critical element in the successful
deployment and uptake of attended automation. As a result,
developers can personalize the way NEVA, NICE's attended automation
offering, communicates and interacts with employees, allowing them
to better relate to and connect with attended robots at work. The
user-friendly drag and drop interface with built-in intelligence
allows automations to be created with ease and speed, as well as
resonate with the unique culture of the organization and its
people. This ensures connected, productive human-robot
collaborations in the virtual and physical workplace.
- Unified connectivity for accelerated automation
development: With a unified connectivity layer, automation
developers can seamlessly access all applications across different
technologies from a single interface. This ensures faster
development and time to value for organizations and enables
employees to benefit from the process automations more
quickly.
"What businesses need right now are solutions that will
accelerate the efficiency of their business, maximize the value of
every process automation and empower employees to do more from any
location and at any time," Barry Cooper, President, NICE
Enterprise Group, said. "The new capabilities in NICE RPA
version 7.4 power agility across the automation lifecycle –
including intelligent, optimal process discovery, instantaneous
operationalization of process automations and stronger employee
collaboration. We believe this helps organizations ensure business
continuity, boost their bottom line and enhance both employee and
customer experiences."
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20210106005358/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
chris.irwin-dudek@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
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