With few platforms available for end-to-end
management, most enterprises navigate organizational change using
separate tools, ISG Provider Lens™ report says
Enterprises facing significant technology and operating changes
are considering organizational change management (OCM) platforms
that offer a more holistic view of change, according to a new
research report published today by Information Services Group (ISG)
(Nasdaq: III), a leading global technology research and advisory
firm.
The 2023 ISG Provider Lens™ OCM Platforms and Tools global
report finds digital transformation, new workforce trends and
changes in global business have forced many companies to craft
strategies for implementing and sustaining change. Comprehensive
OCM platforms, which cover an entire change initiative and track
data and project assessments from beginning to end, can help
organizations effectively manage such projects, the report
says.
“Enterprise change is difficult if it is not done right,” said
Randy Geoghagan, ISG partner and leader, Enterprise Change.
“Projects carried out using holistic OCM have a much higher success
rate.”
However, because there are a limited number of OCM platforms,
most organizations bolt together tools built for functions such as
training, project management and unified communications and
collaboration (UCC), ISG says.
As the availability of purpose-built OCM platforms expands,
enterprises will be able to gain several benefits, the report says.
By giving team members more ways to participate and provide
feedback, end-to-end OCM systems increase employee engagement and
allow it to be measured in real time. Holistic OCM also prevents
rework and reduces costs by automating, tracking and analyzing
outcomes. Such platforms can also improve compliance with
regulations for managing change and informing employees.
OCM platforms are increasingly designed around providing the
best possible employee experience, using features such as social
learning tools, real-time feedback channels and personalized change
journeys that employees can track, ISG says. AI and ML are also
increasingly important components, providing personalized
recommendations, automating tasks and scheduling
communications.
The growing integration of OCM software with other enterprise
systems, including HR, CRM and learning management platforms, gives
organizations a more holistic view of change and the ability to
align change initiatives with other business goals, the report
says.
“The market for end-to-end OCM platforms is still emerging, but
companies are recognizing the need to comprehensively manage
transitions,” said Jan Erik Aase, partner and global leader, ISG
Provider Lens Research. “Change management is a vital and promising
field.”
The report also explores other OCM trends, including the ongoing
evolution of training platforms and demand for more pricing
options.
For more insights into the OCM challenges enterprises face, and
advice on addressing them, including how to understand an
organization’s needs and plan changes properly, see the ISG
Provider Lens™ Focal Points briefing here.
The 2023 ISG Provider Lens™ global OCM Platforms and Tools
report evaluates the capabilities of 51 providers across three
quadrants: OCM Platforms, Training Platforms and Communication
Platforms.
The report names Articulate 360, BlueJeans, Changefirst, EdApp,
GoTo Meeting, Microsoft Teams, ProProfs, Slack, Tech Mahindra, The
Change Compass, Trello, WalkMe, Webex, Whatfix, Workplace, YOOBIC
and Zoom as Leaders in one quadrant each.
In addition, Assima and BeeKeeper are named as Rising Stars —
companies with a “promising portfolio” and “high future potential”
by ISG’s definition — in one quadrant each.
The 2023 ISG Provider Lens™ global OCM Platforms and Tools
report is available to subscribers or for one-time purchase on this
webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens
research, please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,600
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240126921137/en/
Press Contacts:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG +1 978-518-4520
isg@matternow.com
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