ibex Crowns 2023 CX Leadership Award Winners at CCW Vegas
June 22 2023 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced the winners of the 2023 CX Leadership Awards, which
honor the top customer experience (CX) innovators, leaders, and
contributors around the world. This year’s winners, who were chosen
from a list of CX pioneers and innovators, were recognized last
night at ibex’s 2023 CX Leadership Awards Dinner at Customer
Contact Week (CCW) in Las Vegas.
“The 2023 CX Leadership Award winners are at the forefront of
the CX industry and are raising the bar – through vision,
technology, innovation, and optimization – to deliver the best
customer experience possible,” said Barry Canty, SVP, Marketing,
ibex. “As a global leader in delivering CX solutions for some of
the world’s greatest brands, ibex congratulates these outstanding
leaders for their commitment to delivering next-generation customer
experience for their brands.”
The 2023 CX Leadership Award winners are:
- Melissa Archambault, CVS Health: As Executive
Director of Customer Experience Advocacy & Strategy, Ms.
Archambault’s CX philosophy is that “wow moments” can fade, and the
cornerstone of good CX isn’t about being flashy - it’s about a
low-effort and consistent experience.
- Brandon Blahnik, Atmosphere: Mr. Blahnik,
Senior Director of Customer Success at Atmosphere, is a firm
believer that great CX requires an obsessive focus on recognizing
points of friction combined with a clear commitment to reducing
that friction.
- Moises Bolanos, TriumphPay: Mr. Bolanos, SVP
of Client Experience at TriumphPay, is passionate about delivering
maximum customer satisfaction and creating programs that help coach
teams and connect their roles to purposeful work in delivering that
remarkable customer experience.
- Michael Cardillo, Indeed.com: Mr. Cardillo,
Senior Director of Client Optimization at Indeed.com, sees a direct
link between employee experience and CX, and invests in his team to
deliver an exceptional client experience during each and every
interaction.
- Jessica Hocking, Robinhood: For Ms. Hocking,
Head of Global Vendor Relationship Management at Robinhood, great
CX begins with having a fundamental understanding of your
customers’ journey and more importantly, their pain points and
relentlessly challenging the status quo to remove those barriers –
it's the only way to improve and be the best.
- Marius Maree, UnitedHealthcare: As Vice
President of Government Operations at United Health Care, Mr.
Maree’s approach to CX is simple – be genuine, truly care about and
support members, and treat them as he would want to be treated. His
secret sauce to great CX is compassion.
- April Obersteller, woom: In her role as
Director of Global Experience, Ms. Obersteller is focused on
cultivating the brand-customer relationship by leveraging customer
insights to build a model for continuous improvement – constantly
acting on new insights, constantly learning, and constantly
evolving.
- Cary Rondon, Modivcare: Ms. Rondon, Senior
Director at Modivcare, believes in approaching each customer
interaction with empathy, which makes it a more personal and
enjoyable experience.
- April Stang, Interface Systems: Ms. Stang,
Senior Vice President, Customer Support at Interface Systems,
focuses on the three Cs to deliver great CX: Commitment, Control,
Courage - Commitment to servicing clients and colleagues with
transparency and integrity, having the emotional intelligence to
Control even the most difficult situations, and the Courage to
handle anything that comes your way.
- Ben Sterling, Hopper: Mr. Sterling knows that
people want quick, efficient, correct answers without having to try
very hard – and it is his CX mission to deliver just that for
Hopper customers.
- Srdjan Uljarevic, Google Fiber: As Director of
Sales and Customer Support for Google Fiber, Mr. Uljarevic’s
strategy is to fully understand and stay ahead of customer needs
and challenges, which reduces the volume of contacts and helps
resolve questions quickly and effectively from the first
touch.
- Shanna Wright, Red Roof: As VP of Distribution
Services, Ms. Wright focuses on creating emotional connections at
every step in the customer journey, which leaves a lasting
impression on customers – and builds loyalty.
The ibex CX Leadership Awards recognize the individuals and
companies that leverage their industry leadership, technology
innovation, and ability to address dynamic market challenges to
drive superior customer engagement, deliver exceptional customer
experiences, and simplify the customer journey.
About ibex ibex
delivers innovative business process outsourcing (BPO), smart
digital marketing, online acquisition technology, and end-to-end
customer engagement solutions to help companies acquire, engage,
and retain valuable customers. Today, ibex operates a global CX
delivery center model consisting of 34 operations facilities around
the world, while deploying next-generation technology to drive
superior customer experiences for many of the world’s leading
companies across retail, e-commerce, healthtech, fintech, utilities
and logistics. ibex leverages its diverse global team of over
30,000 employees together with industry-leading technology,
including its Wave X platform, to manage nearly 200 million
critical customer interactions, adding over $2.2B in lifetime
customer revenue each year and driving a truly differentiated
customer experience. To learn more, visit our website at ibex.co
and connect with us on LinkedIn.
ibex Media ContactDan
Burrisdaniel.burris@ibex.co
ibex Investor ContactMichael
DarwalMichael.Darwal@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/fc344373-422f-4baf-ae5f-2653c2c576d8
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