Freshworks Inc. (NASDAQ: FRSH), a leading software company
empowering businesses to delight their customers and employees,
today announced financial results for its third quarter ended
September 30, 2021.
“Our strong third quarter results reflect the
continued adoption of our modern and easy-to-use products by
companies of all sizes,” said Girish Mathrubootham, CEO and founder
of Freshworks. “We grew 46% year over year, and saw healthy
expansion activity from our customer base.”
Third Quarter 2021 Financial Summary
Results
- Revenue: Total
revenue was $96.6 million, representing growth of 46% compared to
the third quarter of 2020.
- GAAP (Loss) Income from
Operations: GAAP (loss) from operations was $(140.3)
million, compared to GAAP income from operations of $0.1 million in
the third quarter of 2020.
- Non-GAAP (Loss) Income from
Operations: Non-GAAP (loss) from operations was $(1.5)
million, compared to non-GAAP income from operations of $1.2
million in the third quarter of 2020.
- GAAP Net (Loss) Per
Share: GAAP net (loss) per share was $(24.72) based on
95.9 million weighted-average shares outstanding, compared to
$(3.49) based on 76.9 million weighted-average shares outstanding
in the third quarter of 2020.
- Non-GAAP Net (Loss) Income
Per Share: Non-GAAP basic and diluted net (loss) per share
was $(0.04) based on 95.9 million weighted-average shares
outstanding; compared to a non-GAAP basic and diluted net income
per share of $0.03 and $0.01, respectively, based on 76.9 million
and 233.6 million weighted-average shares outstanding,
respectively, in the third quarter of 2020.
- Net Cash (Used in) Provided
by Operating Activities: Net cash (used in) operating
activities was $(2.0) million, compared to net cash provided by
operating activities of $12.8 million in the third quarter of
2020.
- Free Cash Flow:
Free cash flow was $(4.2) million, compared to $10.3 million in the
third quarter of 2020.
- Cash, Cash Equivalents and
Restricted Cash and Marketable Securities: Cash, cash
equivalents, and restricted cash and marketable securities were
$1.3 billion as of September 30, 2021.
A description of non-GAAP financial measures is
contained in the section titled "Explanation of Non-GAAP Financial
Measures" below and a reconciliation of GAAP to non-GAAP financial
measures is contained in the tables below.
Third Quarter Key Metrics and Recent Business
Highlights
- Number of customers contributing
more than $5,000 in ARR was 14,079, an increase of 31%
year-over-year.
- Net dollar retention rate was 117%,
compared to 118% in the second quarter of 2021 and 109% in the
third quarter of 2020.
- Completed an Initial Public Offering and listed as FRSH on
NASDAQ.
- Welcomed new customers to the
Freshworks community including: Double Diamond Resorts, ForgeRock,
Hunter College NY, Lucidworks, Phillips, Scotch and Soda,
Smashburger, Toyota Connected India, Watsons, and more.
- Included in the 2021 Gartner Magic Quadrant for IT Service
Management (ITSM) Tools as a "Challenger".
- Promoted Pam Sergeeff as its Chief Legal Officer & General
Counsel.
- Appointed former CEO of NetSuite, Zach Nelson, and SVP and
Chief Product Officer at Cloudflare, Jennifer Taylor, to the board
of directors.
- Announced Refresh, the Freshworks annual user conference, to be
held November 11, with customer speakers from African Bank,
Carrefour, Clopay, Dwyer, PowerSchool, Shopify, and more.
- Realized gain from an equity investment in a private company
resulting in cash proceeds of $24 million.
Financial Outlook
We are providing estimates for the fourth
quarter and full year 2021 based on current market conditions and
expectations. We emphasize that these estimates are subject to
various important cautionary factors referenced in the section
entitled “Forward-Looking Statements” below, including risks and
uncertainties associated with the ongoing COVID-19 pandemic.
For the fourth quarter and full year 2021,
Freshworks currently expects the following results:
Fourth Quarter 2021Total revenue of $99.0
million - $101.0 millionNon-GAAP loss from operations of $13.5
million - $11.5 millionNon-GAAP net loss per share(1) of $0.07 -
$0.05
Full Year 2021Total revenue of $364.5 million -
$366.5 millionNon-GAAP loss from operations of $21.0 million -
$19.0 millionNon-GAAP net loss per share(1) of $0.22 - $0.20
(1) Non-GAAP net loss per share was estimated
assuming 269.1 million and 130.4 million weighted-average shares
outstanding for the fourth quarter and full year 2021,
respectively.
These statements are forward-looking and actual
results may differ materially. Refer to the “Forward-Looking
Statements” safe harbor section below for information on the
factors that could cause our actual results to differ materially
from these forward-looking statements.
Freshworks has not reconciled its estimates for
non-GAAP loss from operations to GAAP loss from operations or
non-GAAP net loss per share to GAAP net loss per share due to the
uncertainty and potential variability of expenses that may be
incurred in the future. Accordingly, a reconciliation is not
available without unreasonable effort. Freshworks has provided a
reconciliation of other GAAP to non-GAAP financial measures in the
financial statement tables for its third quarter 2021 non-GAAP
results included in this press release.
Webcast and Conference Call Information
Freshworks will host a conference call for
investors on November 2, 2021 at 2:00 p.m. Pacific Time / 5:00 p.m.
Eastern Time to discuss the company’s financial results and
business highlights. Investors are invited to listen to a live
audio webcast of the conference call by visiting the investor
relations website at ir.freshworks.com. A replay of the audio
webcast will be available shortly after the call on the Freshworks
Investor Relations website.
Explanation of Non-GAAP Financial Measures
In addition to financial measures prepared in
accordance with U.S. generally accepted accounting principles
(GAAP), this press release and the accompanying tables contain
non-GAAP financial measures, including, non-GAAP gross profit,
non-GAAP gross margin, non-GAAP sales and marketing expense,
non-GAAP research and development expense, non-GAAP general and
administrative expense, non-GAAP loss from operations, non-GAAP
operating margin, non-GAAP net loss, non-GAAP net loss per share,
non-GAAP net loss attributable to common stockholders, and free
cash flow. The presentation of these financial measures is not
intended to be considered in isolation or as a substitute for, or
superior to, financial information prepared and presented in
accordance with GAAP.
We use these non-GAAP measures in conjunction
with GAAP measures as part of our overall assessment of our
performance, including the preparation of our annual operating
budget and quarterly forecasts, to evaluate the effectiveness of
our business strategies and to communicate with our board of
directors concerning our financial performance. We believe these
non-GAAP measures provide investors consistency and comparability
with our past financial performance and facilitate period-to-period
comparisons of our operating results. We believe these non-GAAP
measures are useful in evaluating our operating performance
compared to that of other companies in our industry, as they
generally eliminate the effects of certain items that may vary for
different companies for reasons unrelated to overall operating
performance.
Investors are cautioned that there are material
limitations associated with the use of non-GAAP financial measures
as an analytical tool. The non-GAAP measures we use may be
different from non-GAAP financial measures used by other companies,
limiting their usefulness for comparison purposes. We compensate
for these limitations by providing specific information regarding
the GAAP items excluded from these non-GAAP financial measures.
We exclude the following items from one or more
of our non-GAAP financial measures, including the related income
tax effect of these adjustments:
- Stock-based compensation expense.
We exclude stock-based compensation, which is a non cash expense,
from certain of our non-GAAP financial measures because we believe
that excluding this item provides meaningful supplemental
information regarding operational performance. In particular,
stock-based compensation expense is not comparable across companies
given the variety of valuation methodologies and subjective
assumptions.
- Employer payroll taxes on employee
stock transactions. We exclude the amount of employer payroll taxes
on stock-based compensation because they are dependent on our stock
price at the time of vesting or exercise and other factors that are
beyond our control and do not correlate to the operation of the
business.
- Amortization of acquired
intangibles. We exclude amortization of acquired intangibles, which
is a non-cash expense, from certain of our non-GAAP financial
measures. Our expenses for amortization of intangibles are
inconsistent in amount and frequency because they are significantly
affected by the timing, size of acquisitions and the inherent
subjective nature of purchase price allocations. We exclude these
amortization expenses because we do not believe these expenses have
a direct correlation to the operation of our business.
- Acquisition-related expenses. We
exclude transaction, integration, and retention expenses that are
directly related to business combinations from certain of our
non-GAAP financial measures because we believe that excluding these
items provides meaningful supplemental information regarding
operational performance and investors to make more meaningful
comparisons between our operating results and those of other
companies.
- Gain on sale of non-marketable
equity investments. We exclude gains on sale of non-marketable
equity investments from certain of our non-GAAP financial measures
because we believe they are unrelated to our ongoing operating
performance and are not expected to recur in our continuing
operating results.
We define free cash flow as net cash (used in)
provided by operating activities, less purchases of property and
equipment and capitalized internal-use software. We believe that
free cash flow is a useful indicator of liquidity as it measures
our ability to generate cash from our core operations after
purchases of property and equipment. Free cash flow is a measure to
determine, among other things, cash available for strategic
initiatives, including further investments in our business and
potential acquisitions of businesses.
Operating Metrics
Number of Customers Contributing More Than
$5,000 in ARR. We define ARR as the sum total of the revenue we
would contractually expect to recognize over the next 12 months
from all customers at a point in time, assuming no increases,
reductions or cancellations in their subscriptions. We define our
total customers contributing more than $5,000 in ARR as of a
particular date as the number of business entities or individuals,
represented by a unique domain or a unique email address, with one
or more paid subscriptions to one or more of our products that
contributed more than $5,000 in ARR.
Net Dollar Retention Rate. To calculate net
dollar retention rate as of a given date, we first determine
Entering ARR, which is ARR from the population of our customers as
of 12 months prior to the end of the reporting period. We then
calculate the Ending ARR from the same set of customers as of the
end of the reporting period. We then divide the Ending ARR by the
Entering ARR to arrive at our net dollar retention rate. Ending ARR
includes upsells, cross-sells, and renewals during the measurement
period and is net of any contraction or attrition over this
period.
Forward-Looking Statements
This release contains forward-looking statements within the
meaning of the Private Securities Litigation Reform Act of 1995.
These statements relate to, among other things, our GAAP and
non-GAAP estimates for the fourth quarter and full year 2021, our
financial outlook, our vision for our products to delight our
customers, the consistency and comparability of our financial
performance and the usefulness of the measures by which we evaluate
our business, among other things. These forward-looking statements
are based on Freshworks’ current expectations, estimates and
projections about its business and industry, management’s beliefs
and certain assumptions made by the company, all of which are
subject to change. Forward-looking statements generally can be
identified by the use of forward-looking terminology such as,
“future”, "believe," "expect," "may," "will," "intend," "estimate,"
"continue," “anticipate,” “could,” “would,” “projects,” “plans,”
“targets” or similar expressions or the negative of those terms or
expressions. Such statements involve risks and uncertainties, many
of which involve factors or circumstances that are beyond our
control, which could cause actual results to vary materially from
those expressed in or indicated by the forward-looking statements.
Factors that may cause actual results to differ materially include
our ability to achieve our long-term plans and key initiatives; our
ability to maintain or grow the momentum of our business and
operations; our ability to attract and retain customers or expand
sales to existing customers; delays in product development or
deployments or the success of such products; the failure to deliver
competitive service offerings and lack of market acceptance of any
offerings delivered; the impact to the economy, our customers and
our business due to the ongoing COVID-19 pandemic; the timeframes
for and severity of the impact of COVID-19 on our customers’
purchasing and renewal decisions, which may extend the length of
our sales cycles; any weakened global economic conditions that
adversely affect our industry; our history of net losses and
ability to achieve or sustain profitability; our ability to sustain
or manage any future growth effectively; potential interruptions or
performance problems, including a service outage, associated with
our technology; and the impact of challenges related to being a
newly listed public company, as well as the other potential factors
described under "Risk Factors" included in Freshworks’ final
prospectus dated September 21, 2021 relating to Freshworks’ initial
public offering and other documents of Freshworks Inc. on file with
the Securities and Exchange Commission (available at
www.sec.gov).
Freshworks cautions you not to place undue reliance on
forward-looking statements, which speak only as of the date hereof
and are based on information available to Freshworks at the time
the statements are made and/or management’s good faith belief as of
that time with respect to future events. Freshworks assumes no
obligation to update any forward-looking statements in order to
reflect events or circumstances that may arise after the date of
this release, except as required by law.
About Freshworks Inc.
Freshworks makes it fast and easy for businesses to delight
their customers and employees. We do this by taking a fresh
approach to building and delivering software that is affordable,
quick to implement, and designed for the end user. Headquartered in
San Mateo, California, Freshworks has a dedicated team operating
from 13 global locations to serve 50,000+ customers including
Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice,
OfficeMax, TaylorMade and Vice Media. For more information visit
www.freshworks.com.
Investor Relations Contact:Joon
Huhinvestor@freshworks.com650-988-5699
Media Relations Contact:Jayne
Gonzalezpress@freshworks.com408-348-1087
© 2021 Freshworks Inc. All Rights Reserved.
Freshworks and its associated logo is a trademark of Freshworks
Inc. All other company, brand and product names may be trademarks
or registered trademarks of their respective companies. Nothing in
this press release should be construed to the contrary, or as an
approval, endorsement or sponsorship by any first parties of
Freshworks Inc. or any aspect of this press release.
|
FRESHWORKS INC.CONDENSED CONSOLIDATED
STATEMENTS OF OPERATIONS(in thousands, except per
share data)(unaudited) |
|
|
Three Months Ended September 30, |
|
Nine Months Ended September 30, |
|
2021 |
|
2020 |
|
2021 |
|
2020 |
Revenue |
$ |
96,614 |
|
|
|
$ |
66,187 |
|
|
|
$ |
265,542 |
|
|
|
$ |
176,658 |
|
|
Cost of revenue |
22,236 |
|
|
|
13,163 |
|
|
|
57,632 |
|
|
|
37,020 |
|
|
Gross profit |
74,378 |
|
|
|
53,024 |
|
|
|
207,910 |
|
|
|
139,638 |
|
|
Operating expense: |
|
|
|
|
|
|
|
Research and
development(1) |
57,087 |
|
|
|
13,249 |
|
|
|
91,377 |
|
|
|
53,062 |
|
|
Sales and marketing(1) |
96,785 |
|
|
|
34,164 |
|
|
|
188,155 |
|
|
|
95,348 |
|
|
General and
administrative(1) |
60,759 |
|
|
|
5,558 |
|
|
|
76,785 |
|
|
|
43,953 |
|
|
Total operating expenses |
214,631 |
|
|
|
52,971 |
|
|
|
356,317 |
|
|
|
192,363 |
|
|
(Loss) income from
operations |
(140,253 |
) |
|
|
53 |
|
|
|
(148,407 |
) |
|
|
(52,725 |
) |
|
Interest and other income,
net |
22,923 |
|
|
|
1,239 |
|
|
|
23,428 |
|
|
|
862 |
|
|
(Loss) income before income
taxes |
(117,330 |
) |
|
|
1,292 |
|
|
|
(124,979 |
) |
|
|
(51,863 |
) |
|
(Benefit from) provision for
income taxes |
(9,915 |
) |
|
|
(95 |
) |
|
|
(7,720 |
) |
|
|
3,896 |
|
|
Net (loss) income |
(107,415 |
) |
|
|
1,387 |
|
|
|
(117,259 |
) |
|
|
(55,759 |
) |
|
Accretion of redeemable
convertible preferred stock |
(2,264,838 |
) |
|
|
(269,358 |
) |
|
|
(2,646,662 |
) |
|
|
(371,522 |
) |
|
Net loss attributable to
common stockholders |
$ |
(2,372,253 |
) |
|
|
$ |
(267,971 |
) |
|
|
$ |
(2,763,921 |
) |
|
|
$ |
(427,281 |
) |
|
|
|
|
|
|
|
|
|
Net loss per share
attributable to common stockholders - basic and diluted |
$ |
(24.72 |
) |
|
|
$ |
(3.49 |
) |
|
|
$ |
(32.96 |
) |
|
|
$ |
(5.56 |
) |
|
|
|
|
|
|
|
|
|
Weighted average shares used
in computing net loss per share attributable to common
stockholders - basic and diluted |
95,930 |
|
|
|
76,880 |
|
|
|
83,860 |
|
|
|
76,846 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
______________________(1) Includes stock-based
compensation expense as follows (in thousands):
|
Three Months EndedSeptember 30, |
|
Nine Months EndedSeptember 30, |
|
2021 |
|
2020 |
|
2021 |
|
2020 |
Cost of revenue |
$ |
3,983 |
|
|
$ |
— |
|
|
$ |
3,983 |
|
|
$ |
— |
|
Research and
development(2) |
36,823 |
|
|
— |
|
|
36,823 |
|
|
15,890 |
|
Sales and marketing |
40,465 |
|
|
— |
|
|
40,465 |
|
|
7 |
|
General and
administrative(2) |
42,988 |
|
|
— |
|
|
42,988 |
|
|
27,383 |
|
Total stock-based compensation
expense |
$ |
124,259 |
|
|
$ |
— |
|
|
$ |
124,259 |
|
|
$ |
43,280 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
______________________(2) Includes
stock-based compensation of $43.2 million recognized from the
secondary equity transactions in the first quarter of 2020, of
which $15.9 million was recorded in research and development and
$27.3 million was recorded in general and administrative.
|
FRESHWORKS INC.CONDENSED CONSOLIDATED
BALANCE SHEETS(in thousands) |
|
|
|
September 30,2021 |
|
December 31,2020 |
|
|
(unaudited) |
|
|
Assets |
|
|
|
|
Cash and cash equivalents |
|
$ |
1,179,958 |
|
|
|
$ |
95,382 |
|
|
Marketable securities |
|
146,592 |
|
|
|
142,733 |
|
|
Accounts receivable, net |
|
44,298 |
|
|
|
34,270 |
|
|
Deferred contract acquisition
costs |
|
13,001 |
|
|
|
9,167 |
|
|
Prepaid expenses and other
current assets |
|
37,956 |
|
|
|
30,852 |
|
|
Total current assets |
|
1,421,805 |
|
|
|
312,404 |
|
|
|
|
|
|
|
Property and equipment,
net |
|
21,205 |
|
|
|
20,784 |
|
|
Deferred contract acquisition
costs, noncurrent |
|
13,219 |
|
|
|
9,106 |
|
|
Intangible assets, net |
|
2,985 |
|
|
|
6,223 |
|
|
Goodwill |
|
6,181 |
|
|
|
6,181 |
|
|
Deferred tax assets |
|
16,048 |
|
|
|
4,393 |
|
|
Other assets |
|
6,062 |
|
|
|
8,333 |
|
|
Total assets |
|
$ |
1,487,505 |
|
|
|
$ |
367,424 |
|
|
Liabilities,
Redeemable Convertible Preferred Stock and
Stockholders' Equity (Deficit) |
|
|
|
|
Current liabilities: |
|
|
|
|
Accounts payable |
|
$ |
3,184 |
|
|
|
$ |
3,710 |
|
|
Accrued liabilities |
|
54,146 |
|
|
|
35,608 |
|
|
Deferred revenue |
|
143,159 |
|
|
|
104,184 |
|
|
Income tax payable |
|
865 |
|
|
|
8,740 |
|
|
Total current liabilities |
|
201,354 |
|
|
|
152,242 |
|
|
Other liabilities |
|
18,273 |
|
|
|
16,827 |
|
|
Total liabilities |
|
219,627 |
|
|
|
169,069 |
|
|
|
|
|
|
|
Redeemable convertible
preferred stock |
|
— |
|
|
|
2,895,096 |
|
|
|
|
|
|
|
Stockholders' Equity
(Deficit) |
|
|
|
|
Common stock |
|
— |
|
|
|
1 |
|
|
Additional paid-in
capital |
|
4,464,100 |
|
|
|
— |
|
|
Accumulated other
comprehensive (loss) income |
|
(20 |
) |
|
|
411 |
|
|
Accumulated deficit |
|
(3,196,205 |
) |
|
|
(2,697,153 |
) |
|
Total stockholders' equity
(deficit) |
|
1,267,878 |
|
|
|
(2,696,741 |
) |
|
Total liabilities, redeemable
convertible preferred stock and stockholders'
equity (deficit) |
|
$ |
1,487,505 |
|
|
|
$ |
367,424 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
FRESHWORKS INC.CONDENSED CONSOLIDATED STATEMENTS
OF CASH FLOWS(in
thousands)(unaudited) |
|
|
Three Months Ended September 30, |
|
Nine Months Ended September 30, |
|
2021 |
|
2020 |
|
2021 |
|
2020 |
Cash Flows Operating
Activities: |
|
|
|
|
|
|
|
Net loss |
$ |
(107,415 |
) |
|
|
$ |
1,387 |
|
|
|
$ |
(117,259 |
) |
|
|
$ |
(55,759 |
) |
|
Adjustments to reconcile net
loss to net cash (used in) provided by operating activities: |
|
|
|
|
|
|
|
Depreciation and amortization |
3,374 |
|
|
|
2,837 |
|
|
|
9,792 |
|
|
|
8,215 |
|
|
Amortization of deferred contract acquisition costs |
3,416 |
|
|
|
1,986 |
|
|
|
9,085 |
|
|
|
5,374 |
|
|
Stock-based compensation |
124,259 |
|
|
|
— |
|
|
|
124,259 |
|
|
|
43,280 |
|
|
Premium amortization on marketable securities |
411 |
|
|
|
340 |
|
|
|
1,206 |
|
|
|
874 |
|
|
Gain realized on sale of marketable securities and non-marketable
equity investments |
(23,821 |
) |
|
|
(108 |
) |
|
|
(23,835 |
) |
|
|
(132 |
) |
|
Change in fair value of equity securities |
(35 |
) |
|
|
(107 |
) |
|
|
(100 |
) |
|
|
(44 |
) |
|
Deferred income taxes |
(11,721 |
) |
|
|
— |
|
|
|
(11,721 |
) |
|
|
— |
|
|
Other |
69 |
|
|
|
308 |
|
|
|
133 |
|
|
|
184 |
|
|
Changes in operating assets and liabilities: |
|
|
|
|
|
|
|
Accounts receivable |
(3,929 |
) |
|
|
(3,705 |
) |
|
|
(10,039 |
) |
|
|
(6,116 |
) |
|
Deferred contract acquisition costs |
(6,032 |
) |
|
|
(3,307 |
) |
|
|
(17,032 |
) |
|
|
(9,935 |
) |
|
Prepaid expenses and other assets |
(12,963 |
) |
|
|
(941 |
) |
|
|
(14,823 |
) |
|
|
(6,312 |
) |
|
Accounts payable |
(4,513 |
) |
|
|
(3,634 |
) |
|
|
(542 |
) |
|
|
(2,529 |
) |
|
Accrued and other liabilities |
24,193 |
|
|
|
6,439 |
|
|
|
18,517 |
|
|
|
17,267 |
|
|
Deferred revenue |
12,661 |
|
|
|
11,266 |
|
|
|
38,975 |
|
|
|
24,682 |
|
|
Net cash (used in)
provided by operating activities |
(2,046 |
) |
|
|
12,761 |
|
|
|
6,616 |
|
|
|
19,049 |
|
|
Cash Flows from
Investing Activities: |
|
|
|
|
|
|
|
Purchases of property and equipment |
(1,270 |
) |
|
|
(1,072 |
) |
|
|
(4,056 |
) |
|
|
(3,628 |
) |
|
Proceeds from sale of property and equipment |
8 |
|
|
|
— |
|
|
|
565 |
|
|
|
— |
|
|
Capitalized internal-use software |
(873 |
) |
|
|
(1,426 |
) |
|
|
(3,050 |
) |
|
|
(3,828 |
) |
|
Sale of non-marketable equity investments |
23,979 |
|
|
|
— |
|
|
|
23,979 |
|
|
|
— |
|
|
Purchases of marketable securities |
(43,988 |
) |
|
|
(33,147 |
) |
|
|
(154,828 |
) |
|
|
(99,058 |
) |
|
Sales of marketable securities |
2,076 |
|
|
|
10,659 |
|
|
|
36,831 |
|
|
|
15,658 |
|
|
Maturities and redemptions of marketable securities |
30,750 |
|
|
|
23,361 |
|
|
|
112,554 |
|
|
|
59,462 |
|
|
Acquired intangible assets |
— |
|
|
|
— |
|
|
|
— |
|
|
|
(1,750 |
) |
|
Business combination, net of cash acquired |
— |
|
|
|
— |
|
|
|
— |
|
|
|
(5,075 |
) |
|
Net cash provided by
(used in) investing activities |
10,682 |
|
|
|
(1,625 |
) |
|
|
11,995 |
|
|
|
(38,219 |
) |
|
Cash Flows from
Financing Activities: |
|
|
|
|
|
|
|
Proceeds from initial public offering, net of underwriting
discounts and offering expenses |
1,069,348 |
|
|
|
— |
|
|
|
1,069,348 |
|
|
|
— |
|
|
Proceeds from exercise of stock options |
12 |
|
|
|
110 |
|
|
|
43 |
|
|
|
121 |
|
|
Payment of deferred offering costs |
(3,067 |
) |
|
|
— |
|
|
|
(5,472 |
) |
|
|
— |
|
|
Payment of acquisition-related liabilities |
(900 |
) |
|
|
(1,200 |
) |
|
|
(900 |
) |
|
|
(1,200 |
) |
|
Net cash provided by
(used in) financing activities |
1,065,393 |
|
|
|
(1,090 |
) |
|
|
1,063,019 |
|
|
|
(1,079 |
) |
|
Net increase (decrease) in
cash, cash equivalents and restricted cash |
1,074,029 |
|
|
|
10,046 |
|
|
|
1,081,630 |
|
|
|
(20,249 |
) |
|
Cash, cash equivalents and restricted cash, beginning of
period |
105,932 |
|
|
|
48,840 |
|
|
|
98,331 |
|
|
|
79,135 |
|
|
Cash, cash equivalents
and restricted cash, end of period |
$ |
1,179,961 |
|
|
|
$ |
58,886 |
|
|
|
$ |
1,179,961 |
|
|
|
$ |
58,886 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
FRESHWORKS INC.RECONCILIATION OF SELECTED
GAAP MEASURES TO NON-GAAP MEASURES(in thousands,
except percentages and per share
data)(unaudited) |
|
|
|
Three Months Ended September 30, |
|
Nine Months Ended September 30, |
|
|
2021 |
|
2020 |
|
2021 |
|
2020 |
Reconciliation of
gross profit and gross margin: |
|
|
|
|
|
|
|
|
GAAP gross profit |
|
$ |
74,378 |
|
|
|
$ |
53,024 |
|
|
|
$ |
207,910 |
|
|
|
$ |
139,638 |
|
|
Add: stock-based compensation expense - employee awards |
|
3,983 |
|
|
|
— |
|
|
|
3,983 |
|
|
|
— |
|
|
Add: employer taxes on employee stock transactions |
|
523 |
|
|
|
— |
|
|
|
523 |
|
|
|
— |
|
|
Add: amortization of acquired intangibles |
|
990 |
|
|
|
1,026 |
|
|
|
2,939 |
|
|
|
2,848 |
|
|
Non-GAAP gross profit |
|
$ |
79,874 |
|
|
|
$ |
54,050 |
|
|
|
$ |
215,355 |
|
|
|
$ |
142,486 |
|
|
GAAP gross margin |
|
77.0 |
% |
|
|
80.1 |
% |
|
|
78.3 |
% |
|
|
79.0 |
% |
|
Non-GAAP gross margin |
|
82.7 |
% |
|
|
81.7 |
% |
|
|
81.1 |
% |
|
|
80.7 |
% |
|
|
|
|
|
|
|
|
|
|
Reconciliation of
operating expenses: |
|
|
|
|
|
|
|
|
GAAP research and
development |
|
$ |
57,087 |
|
|
|
$ |
13,249 |
|
|
|
$ |
91,377 |
|
|
|
$ |
53,062 |
|
|
Less: stock-based compensation expense - employee awards |
|
(36,823 |
) |
|
|
— |
|
|
|
(36,823 |
) |
|
|
(8 |
) |
|
Less: stock-based compensation expense - 2020 equity
transactions |
|
— |
|
|
|
— |
|
|
|
— |
|
|
|
(15,882 |
) |
|
Less: employer taxes on employee stock transactions |
|
(1,632 |
) |
|
|
— |
|
|
|
(1,632 |
) |
|
|
— |
|
|
Non-GAAP research and
development |
|
$ |
18,632 |
|
|
|
$ |
13,249 |
|
|
|
$ |
52,922 |
|
|
|
$ |
37,172 |
|
|
GAAP research and development
as percentage of revenue |
|
59.1 |
% |
|
|
20.0 |
% |
|
|
34.4 |
% |
|
|
30.0 |
% |
|
Non-GAAP research and
development as percentage of revenue |
|
19.3 |
% |
|
|
20.0 |
% |
|
|
19.9 |
% |
|
|
21.0 |
% |
|
|
|
|
|
|
|
|
|
|
GAAP sales and marketing |
|
$ |
96,785 |
|
|
|
$ |
34,164 |
|
|
|
$ |
188,155 |
|
|
|
$ |
95,348 |
|
|
Less: stock-based compensation expense - employee awards |
|
(40,465 |
) |
|
|
— |
|
|
|
(40,465 |
) |
|
|
(7 |
) |
|
Less: employer taxes on employee stock transactions |
|
(4,409 |
) |
|
|
— |
|
|
|
(4,409 |
) |
|
|
— |
|
|
Less: amortization of acquired intangibles |
|
(101 |
) |
|
|
(100 |
) |
|
|
(299 |
) |
|
|
(300 |
) |
|
Non-GAAP sales and
marketing |
|
$ |
51,810 |
|
|
|
$ |
34,064 |
|
|
|
$ |
142,982 |
|
|
|
$ |
95,041 |
|
|
GAAP sales and marketing as
percentage of revenue |
|
100.2 |
% |
|
|
51.6 |
% |
|
|
70.9 |
% |
|
|
54.0 |
% |
|
Non-GAAP sales and marketing
as percentage of revenue |
|
53.6 |
% |
|
|
51.5 |
% |
|
|
53.8 |
% |
|
|
53.8 |
% |
|
|
|
|
|
|
|
|
|
|
GAAP general and
administrative |
|
$ |
60,759 |
|
|
|
$ |
5,558 |
|
|
|
$ |
76,785 |
|
|
|
$ |
43,953 |
|
|
Less: stock-based compensation expense - employee awards |
|
(42,988 |
) |
|
|
— |
|
|
|
(42,988 |
) |
|
|
(29 |
) |
|
Less: stock-based compensation expense - 2020 equity
transactions |
|
— |
|
|
|
— |
|
|
|
— |
|
|
|
(27,354 |
) |
|
Less: employer taxes on employee stock transactions |
|
(6,815 |
) |
|
|
— |
|
|
|
(6,815 |
) |
|
|
— |
|
|
Less: acquisition-related expenses |
|
— |
|
|
|
— |
|
|
|
— |
|
|
|
(304 |
) |
|
Non-GAAP general and
administrative |
|
$ |
10,956 |
|
|
|
$ |
5,558 |
|
|
|
$ |
26,982 |
|
|
|
$ |
16,266 |
|
|
GAAP general and
administrative as percentage of revenue |
|
62.9 |
% |
|
|
8.4 |
% |
|
|
28.9 |
% |
|
|
24.6 |
% |
|
Non-GAAP general and
administrative as percentage of revenue |
|
11.3 |
% |
|
|
8.4 |
% |
|
|
10.2 |
% |
|
|
9.2 |
% |
|
|
|
|
|
|
|
|
|
|
Reconciliation of
operating (loss) income and operating margin: |
|
|
|
|
|
|
|
|
GAAP (loss) income from
operations |
|
$ |
(140,253 |
) |
|
|
$ |
53 |
|
|
|
$ |
(148,407 |
) |
|
|
$ |
(52,725 |
) |
|
Add: stock-based compensation expense - employee awards |
|
124,259 |
|
|
|
— |
|
|
|
124,259 |
|
|
|
44 |
|
|
Add: stock-based compensation expense - 2020 equity
transactions |
|
— |
|
|
|
— |
|
|
|
— |
|
|
|
43,236 |
|
|
Add: employer taxes and employee stock transactions |
|
13,379 |
|
|
|
— |
|
|
|
13,379 |
|
|
|
— |
|
|
Add: amortization of acquired intangibles |
|
1,091 |
|
|
|
1,126 |
|
|
|
3,238 |
|
|
|
3,148 |
|
|
Add: acquisition-related expenses |
|
— |
|
|
|
— |
|
|
|
— |
|
|
|
304 |
|
|
Non-GAAP (loss) income from
operations |
|
$ |
(1,524 |
) |
|
|
$ |
1,179 |
|
|
|
$ |
(7,531 |
) |
|
|
$ |
(5,993 |
) |
|
GAAP operating margin |
|
(145.2 |
)% |
|
|
0.1 |
% |
|
|
(55.9 |
)% |
|
|
(29.5 |
)% |
|
Non-GAAP operating margin |
|
(1.6 |
)% |
|
|
1.8 |
% |
|
|
(2.8 |
)% |
|
|
(3.4 |
)% |
|
|
|
|
|
|
|
|
|
|
Reconciliation of net
(loss) income attributable to common stockholders -
basic: |
|
|
|
|
|
|
|
|
GAAP net loss attributable to
common stockholders |
|
$ |
(2,372,253 |
) |
|
|
$ |
(267,971 |
) |
|
|
$ |
(2,763,921 |
) |
|
|
$ |
(427,281 |
) |
|
Add: accretion of redeemable convertible preferred stock |
|
2,264,838 |
|
|
|
269,358 |
|
|
|
2,646,662 |
|
|
|
371,522 |
|
|
Add: stock-based compensation expense - employee awards |
|
124,259 |
|
|
|
— |
|
|
|
124,259 |
|
|
|
44 |
|
|
Add: stock-based compensation expense - 2020 equity
transactions |
|
— |
|
|
|
— |
|
|
|
— |
|
|
|
43,236 |
|
|
Add: employer taxes and employee stock transactions |
|
13,379 |
|
|
|
— |
|
|
|
13,379 |
|
|
|
— |
|
|
Add: amortization of acquired intangibles |
|
1,091 |
|
|
|
1,126 |
|
|
|
3,238 |
|
|
|
3,148 |
|
|
Add: acquisition-related expenses |
|
— |
|
|
|
— |
|
|
|
— |
|
|
|
304 |
|
|
Less: gain on sale of non-marketable equity investments |
|
(23,830 |
) |
|
|
— |
|
|
|
(23,830 |
) |
|
|
— |
|
|
Less: income tax adjustments |
|
(11,555 |
) |
|
|
— |
|
|
|
(11,555 |
) |
|
|
— |
|
|
Non-GAAP net (loss) income
attributable to common stockholders - basic |
|
$ |
(4,071 |
) |
|
|
$ |
2,513 |
|
|
|
$ |
(11,768 |
) |
|
|
$ |
(9,027 |
) |
|
|
|
|
|
|
|
|
|
|
Reconciliation of net
loss per share - basic: |
|
|
|
|
|
|
|
|
GAAP net loss per share attributable to common stockholders -
basic |
|
$ |
(24.72 |
) |
|
|
$ |
(3.49 |
) |
|
|
$ |
(32.96 |
) |
|
|
$ |
(5.56 |
) |
|
Add: accretion of redeemable convertible preferred stock |
|
23.61 |
|
|
|
3.50 |
|
|
|
31.56 |
|
|
|
4.84 |
|
|
Add: stock-based compensation expense - employee awards |
|
1.29 |
|
|
|
— |
|
|
|
1.48 |
|
|
|
— |
|
|
Add: stock-based compensation expense - 2020 equity
transactions |
|
— |
|
|
|
— |
|
|
|
— |
|
|
|
0.56 |
|
|
Add: employer taxes and employee stock transactions |
|
0.14 |
|
|
|
— |
|
|
|
0.16 |
|
|
|
— |
|
|
Add: amortization of acquired intangibles |
|
0.01 |
|
|
|
0.02 |
|
|
|
0.04 |
|
|
|
0.04 |
|
|
Less: gain on sale of non-marketable equity investments |
|
(0.25 |
) |
|
|
— |
|
|
|
(0.28 |
) |
|
|
— |
|
|
Less: income tax adjustments |
|
(0.12 |
) |
|
|
— |
|
|
|
(0.14 |
) |
|
|
— |
|
|
Non-GAAP net (loss) income per share attributable to common
stockholders - basic |
|
$ |
(0.04 |
) |
|
|
$ |
0.03 |
|
|
|
$ |
(0.14 |
) |
|
|
$ |
(0.12 |
) |
|
Weighted-average shares used in computing GAAP and non-GAAP net
(loss) income per share attributable to common stockholders -
basic |
|
95,930 |
|
|
|
76,880 |
|
|
|
83,860 |
|
|
|
76,846 |
|
|
|
|
|
|
|
|
|
|
|
Reconciliation of net
(loss) income and net (loss) income per share -
diluted: |
|
|
|
|
|
|
|
|
GAAP net loss attributable to common stockholders - diluted |
|
$ |
(2,372,253 |
) |
|
|
$ |
(267,971 |
) |
|
|
$ |
(2,763,921 |
) |
|
|
$ |
(427,281 |
) |
|
Add: accretion of redeemable convertible preferred stock |
|
2,264,838 |
|
|
|
269,358 |
|
|
|
2,646,662 |
|
|
|
371,522 |
|
|
Add: stock-based compensation expense - employee awards |
|
124,259 |
|
|
|
— |
|
|
|
124,259 |
|
|
|
44 |
|
|
Add: stock-based compensation expense - 2020 equity
transactions |
|
— |
|
|
|
— |
|
|
|
— |
|
|
|
43,236 |
|
|
Add: employer taxes and employee stock transactions |
|
13,379 |
|
|
|
— |
|
|
|
13,379 |
|
|
|
— |
|
|
Add: amortization of acquired intangibles |
|
1,091 |
|
|
|
1,126 |
|
|
|
3,238 |
|
|
|
3,148 |
|
|
Add: acquisition-related expenses |
|
— |
|
|
|
— |
|
|
|
— |
|
|
|
304 |
|
|
Less: gain on sale of non-marketable equity investments |
|
(23,830 |
) |
|
|
— |
|
|
|
(23,830 |
) |
|
|
— |
|
|
Less: income tax adjustments |
|
(11,555 |
) |
|
|
— |
|
|
|
(11,555 |
) |
|
|
— |
|
|
Non-GAAP net (loss) income
attributable to common stockholders - diluted |
|
$ |
(4,071 |
) |
|
|
$ |
2,513 |
|
|
|
$ |
(11,768 |
) |
|
|
$ |
(9,027 |
) |
|
|
|
|
|
|
|
|
|
|
Denominator: |
|
|
|
|
|
|
|
|
Weighted-average shares used
in computing GAAP and non-GAAP net (loss) income per share
attributable to common stockholders |
|
95,930 |
|
|
|
76,880 |
|
|
|
83,860 |
|
|
|
76,846 |
|
|
Effect of potentially dilutive
securities: |
|
|
|
|
|
|
|
|
Stock options |
|
— |
|
|
|
2,822 |
|
|
|
— |
|
|
|
— |
|
|
Assumed conversion of redeemable convertible preferred stock at the
beginning of period |
|
— |
|
|
|
153,938 |
|
|
|
— |
|
|
|
— |
|
|
Weighted-average shares used
in computing non-GAAP net (loss) income per share attributable
to common stockholders - diluted |
|
95,930 |
|
|
|
233,640 |
|
|
|
83,860 |
|
|
|
76,846 |
|
|
Non-GAAP net (loss) income per
share attributable to common stockholders - diluted |
|
$ |
(0.04 |
) |
|
|
$ |
0.01 |
|
|
|
$ |
(0.14 |
) |
|
|
$ |
(0.12 |
) |
|
|
|
|
|
|
|
|
|
|
Computation of free
cash flow: |
|
|
|
|
|
|
|
|
Net cash provided by (used in)
investing activities |
|
$ |
10,682 |
|
|
|
$ |
(1,625 |
) |
|
|
$ |
11,995 |
|
|
|
$ |
(38,219 |
) |
|
Net cash provided by (used in)
financing activities |
|
$ |
1,065,393 |
|
|
|
$ |
(1,090 |
) |
|
|
$ |
1,063,019 |
|
|
|
$ |
(1,079 |
) |
|
Net cash (used in) provided by
operating activities |
|
$ |
(2,046 |
) |
|
|
$ |
12,761 |
|
|
|
$ |
6,616 |
|
|
|
$ |
19,049 |
|
|
Less: purchases of property and equipment |
|
(1,270 |
) |
|
|
(1,072 |
) |
|
|
(4,056 |
) |
|
|
(3,628 |
) |
|
Less: capitalized internal-use software |
|
(873 |
) |
|
|
(1,426 |
) |
|
|
(3,050 |
) |
|
|
(3,828 |
) |
|
Free cash flow |
|
$ |
(4,189 |
) |
|
|
$ |
10,263 |
|
|
|
$ |
(490 |
) |
|
|
$ |
11,593 |
|
|
|
|
|
|
|
|
|
|
|
Freshworks (NASDAQ:FRSH)
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Freshworks (NASDAQ:FRSH)
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