eGain Modernizes IVR Engagement with AI, Digital, and Analytics
November 10 2020 - 6:30AM
eGain (NASDAQ: EGAN), a leading customer engagement platform
provider, today announced eGain Smart IVR™, an all-in-one solution
to modernize IVR-based customer engagement.
The IVR
“headache” in the smartphone
ageAccording to a recent Accenture survey, 84% of
consumers hate the IVR experience. Not surprising because most IVR
systems are full of frustrating interaction loops, offer limited
answers, and lack digital options. All this in a world where more
than 80% of calls into IVR come from smartphones!
The eGain Smart IVR solutioneGain Smart IVR™
helps businesses instantly modernize their IVR estate with digital
connectivity, AI solutions, and omnichannel analytics – all in
one.
- Connect existing IVR estate to digital
messaging and self-service options via the eGain Messaging Hub™ to
support smartphone callers
- Solve customer queries consistently with
AI-powered conversational guidance
- Optimize omnichannel customer journeys with
insights across IVR, contact center, digital journeys, and unified
communications
“In addition to being widely-deployed technology,”
said Sheila McGee-Smith, President & Principal
Analyst, McGee-Smith Analytics, “IVR is also well understood, with
clear benefits. eGain’s Smart IVR helps companies extend and build
on those benefits, without the expense of completely replacing the
existing self-service solution.”
“IVR is still a huge customer self-service channel for
enterprises,” said Ashu Roy, eGain CEO. “eGain SmartIVR will help
businesses optimize IVR customer experience and offer digital
self-service from IVR.”
More informationeGain Smart IVR:
https://www.egain.com/ivr-customer-experience/eGain IVR Analytics:
https://www.egain.com/ivr-analytics/eGain Analytics:
https://www.egain.com/products/analytics/eGain Knowledge+AI:
https://www.egain.com/products/knowledge-management-software/eGain
Innovation in 30 Days™:
https://www.egain.com/innovation-in-30-days/
About eGaineGain customer engagement platform
automates digital-first, omnichannel experiences across all touch
points. Powered by AI, machine learning, knowledge and analytics,
our top-rated software optimizes customer journeys with virtual
assistance, messaging hub and desktop to serve customers, reduce
cost and improve compliance. To learn more,
visit www.eGain.com.
eGain, the eGain logo, and all other eGain product names and
slogans are trademarks or registered trademarks of eGain Corp. in
the United States and/or other countries. All other company names
and products mentioned in this release may be trademarks or
registered trademarks of the respective companies.
eGain media
contactMichael MessnerEmail:
press@egain.comPhone: 408 636 4514 |
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