CDC Software Corporation (NASDAQ: CDCS), a global provider of
enterprise software applications and services today announced
Ahlsell, one of Europe’s leading wholesalers of plumbing, heating
and electrical products, is implementing Pivotal CRM 6.0 at its
more than 250 offices in Sweden, Norway, Finland and Denmark to
streamline access to client information and create a single view of
client activities.
More than 3,500 Ahlsell employees from their marketing, sales,
customer service and purchasing departments are expected to be
using Pivotal CRM after implementation, which is scheduled to be
completed by the end of this year. Once fully implemented, Pivotal
CRM is expected to enable Ahlsell workers to track approximately
75,000 contracts and 130,000 quotes for its 380,000 customers on an
annual basis. Pivotal CRM will also be used as an “early warning”
system that will alert a sales person when customers are buying
less than what they normally purchased during previous periods.
Founded in 1877, Ahlsell has annual revenue of approximately
(U.S.)$3.7 billion (2,5 billion Euros) and about 5,300 employees.
The company is a wholesaler for the building professional and
do-it-yourself markets, as well as other industries, and operates
primarily in the Nordic region at more than 250 locations.
A customer of CDC Supply Chain solutions for more than 20 years,
Ahlsell selected Pivotal CRM 6.0 because of the strong, long-term
relationship with CDC Software and CDC Software’s innovative use of
Microsoft.NET technology in the system’s platform. Pivotal CRM will
integrate with seven other business systems at Ahlsell, including
CDC Supply Chain’s order management system. This integration is
expected to enable users to achieve a 360-degree view of their
customers and help uncover new opportunities and deliver
enhanced-targeted service.
“Pivotal CRM 6.0 provides us with an innovative platform that
will give us a total view of customer information,” said Jonny
Eriksson, manager, Business Processes, Ahlsell. “With this improved
access to customer information, we can analyze customers’ buying
behaviors and other key performance indicators which we expect will
enable us to enhance customer service even further and provide
better direction to our sales force. We also especially liked
Pivotal CRM’s advanced integration capabilities with our other
systems, as well as the Microsoft.NET-based architecture which
provides very tight integration with Microsoft Office, Visual
Studio and SharePoint.”
“We are very pleased that Ahlsell, our long-term and valued
customer, selected Pivotal 6.0,” said Niklas R�nnbäck, senior vice
president of CDC Software. “This latest cross-selling example
illustrates how CDC Software offers forward-thinking organizations,
like Ahlsell, an innovative CRM solution that can help them
differentiate their services, build customer loyalty and gain
competitive advantage in their markets.”
About Pivotal CRM
CDC Software’s Pivotal CRM is a flexible, powerful customer
relationship management solution for organizations that want to use
CRM strategically by modeling, enhancing and streamlining their
unique sales, marketing, and customer service processes. Built with
the user experience in mind, Pivotal CRM offers significant
flexibility and customizability, enabling organizations to tailor
the system precisely to their users’ needs. With a Microsoft-style
interface and role- and task-based navigation, Pivotal CRM is an
easy-to-use system that reduces the learning curve and helps
increase user adoption. Pivotal CRM embeds Microsoft Outlook and
SharePoint and tightly integrates with the Microsoft Office suite,
bringing data to the user when and where they need it, for optimal
efficiency. To learn more, visit
www.CDCsoftware.com/PivotalCRM.
About CDC
Software
CDC Software (NASDAQ: CDCS), The Customer-Driven Company™, is a
provider of enterprise software applications and services designed
to help organizations deliver a superior customer experience while
increasing efficiencies and profitability. CDC Software's product
suite includes: CDC Factory (manufacturing operations management),
CDC Ross ERP (enterprise resource planning), e-M-POWER (discrete
ERP manufacturing), CDC Supply Chain (supply chain management ,
warehouse management and order management), CDC xAlerts (supply
chain event management), CDC Pivotal CRM and Saratoga CRM (customer
relationship management), CDC Respond (customer complaint and
feedback management), c360 CRM add-on products, industry solutions
and development tools for the Microsoft Dynamics CRM platform, CDC
HRM (human resources) and business analytics solutions.
These industry-specific solutions are used by more than 6,000
customers worldwide within the manufacturing, financial services,
health care, home building, real estate, wholesale and retail
distribution industries. The company completes its offerings with a
full continuum of services that span the life cycle of technology
and software applications, including implementation, project
consulting, technical support and It consulting. For more
information, please visit www.cdcsoftware.com.
About CDC Corporation
The CDC family of companies includes CDC Software (NASDAQ: CDCS)
focused on enterprise software applications and services,
China.com, Inc. (HKGEM:8006) focused on portals for the greater
China markets, CDC Games focused on online games, and CDC Global
Services focused on IT consulting services, outsourced application
development and IT staffing. For more information about CDC
Corporation (NASDAQ: CHINA), please visit
www.cdccorporation.net.
Cautionary Note Regarding Forward-Looking Statements
This press release includes "forward-looking statements" within
the meaning of the United States Private Securities Litigation
Reform Act of 1995 and includes statements relating to our
expectations regarding the implementation and use of Pivotal CRM at
Ahlsell, our beliefs regarding the rate and continuation of user
adoption, the cost of ownership of Pivotal CRM and our customers’
plans with respect to implementation of our products, our beliefs
regarding the features and functionality of Pivotal CRM and the
potential benefits and performance thereof for users, including
increases in productivity and other benefits, our beliefs regarding
customer and user preferences, our beliefs regarding the time and
labor savings provided by Pivotal CRM and the ease of
implementation thereof, the ability of Pivotal CRM to address the
needs of the market such as the ability to improve efficiencies,
improve customer service, drive cost savings and competitive
advantage, our beliefs with respect to our market position as a
provider of CRM solutions and other statements we make. These
statements are based on management's current expectations and are
subject to risks and uncertainties and changes in circumstances.
There are important factors that could cause actual results to
differ materially from those anticipated in the forward looking
statements including, among others: the conditions of the market;
the continued ability of Pivotal CRM solutions to address
industry-specific requirements of companies demand for and market
acceptance of new and existing CRM solutions; development of new
functionalities which would allow companies to compete more
effectively and changes in the type of information required to
compete in the targeted vertical markets; and changes in the
economy and customer needs or requirements. If any such risks or
uncertainties materialize or if any of the assumptions proves
incorrect, our results could differ materially from the results
expressed or implied by the forward-looking statements we make.
Further information on risks or other factors that could cause
results to differ is detailed in our filings or submissions with
the United States Securities and Exchange Commission, and those of
our ultimate parent company, CDC Corporation, located at
www.sec.gov. All forward-looking statements included in this press
release are based upon information available to management as of
the date of the press release, and you are cautioned not to place
undue reliance on any forward looking statements which speak only
as of the date of this press release. The company assumes no
obligation to update or alter the forward looking statements
whether as a result of new information, future events or otherwise.
Historical results are not indicative of future performance.
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