Longhorn Hotel & Casino Elevates Staff and Guest Experiences, Integrates Hotel and Casino Operations and Improves Reporting Insights Using Agilysys Hospitality Software
March 14 2024 - 8:05AM
Business Wire
-- 30-year favorite of Las Vegas locals
modernizes technology across its hotel, casino and restaurant to
elevate experiences while preserving its affordable destination
brand --
For more than 30 years, Longhorn Hotel & Casino has
delivered affordable, welcoming experiences for Las Vegas residents
and out-of-town patrons alike, branding its unique value as “Your
Vintage Vegas Destination.”
With the American Gaming Association (AGA) reporting strong
revenue growth in the U.S. gaming sector, Longhorn Hotel and Casino
executives sought to replace the property’s outdated software
technology with modern, state-of-the-art solutions that would help
them capture a greater revenue share while also operating as a
cost-effective “right fit” for their comparatively small
property.
The property features a 150-room hotel, a casino and the
Chuckwagon Restaurant, a popular destination serving guests 24
hours every day and known for its extensive menu combining
crowd-pleasers such as Biscuits and Gravy and Country Fried Steak
with higher-end fare such as Prime Rib and New York Strip Steak
with Lobster, all at wallet-friendly prices.
Longhorn’s Director of Special Projects and Corporate Security
Mark Rodney observed, “It can be challenging for a smaller casino
like ours to find an affordable hospitality-focused solutions
provider that also gives us the bells and whistles needed to
succeed with our guests. But with Agilysys, we went from
suboptimal, outdated and unsupported systems to integrated,
intuitive, technologically advanced hotel and casino solutions that
align with our needs today and can support our goals over the long
term as they evolve.”
“We now have a total hospitality solution that empowers staff
members to work seamlessly and easily on their own, along with
elevated reporting capabilities for our auditors and administrative
people alike,” Rodney said.
Agilysys, Inc. (Nasdaq: AGYS) is a leading global provider of
state-of-the-art hospitality software solutions and services known
for helping organizations such as Longhorn Hotel & Casino
leverage automation and deeper guest insights to improve Return on
Experience (ROE), a key hospitality metric capturing the financial
and loyalty benefits of better serving both guests and staff.
Agilysys systems help properties interact with guests in ways that
reduce operating expenses while also inspiring higher on-property
spend, more frequent return visits and stronger reviews.
To achieve these goals, Longhorn Hotel & Casino invested in
the following cloud- native Agilysys solutions:
An award-winning point-of-sale (POS) system that brings
leading-edge security along with ease-of-use and transaction
efficiency to sales transactions across the property. An intuitive
interface minimizes staff training time and a broad feature array
supports a wide variety of customer preferences for point-of-sale
transactions.
- An intuitive, cloud-based property management solution (PMS)
that improves performance across hotel and casino operations to
grow occupancy and patronage, engage guests, increase revenue,
eliminate costs and streamline processes for staff. The system
conveniently interfaces with a property’s existing cloud or
on-premise systems and delivers faster financial returns with lower
technology overhead. Users can improve flexibility and productivity
with mobility features and tap built-in intelligence to drive
upsell revenue before and during a guest’s stay.
- A guest-facing, web-based commission-free room and activity
booking experience that encourages upselling unlimited amenities
such as room upgrades, dining reservations and activity
appointments as part of an integrated itinerary that makes it
easier for guests to see and manage trip schedules.
“Modern, integrated state-of-the-art technology that unites
operations and intelligence across hotel, casino and restaurant
experiences can set a property apart, even in the highly
competitive gaming and hospitality industry,” Agilysys Vice
President of Sales Darren Student noted. “Along with high
performance and deep, broad feature sets, we also build into
Agilysys solutions the flexibility to elegantly scale both up – for
large hotels and resorts – and down for smaller, more intimate
properties such as Longhorn Hotel and Casino, so that gaming and
hospitality organizations of all sizes can benefit from the
innovation investments we make,” Student added.
About Longhorn Hotel and Casino
Longhorn Hotel & Casino stands as a distinctive Las Vegas
destination. Our boutique hotel boasts 150 rooms, each designed to
provide a unique and comfortable experience for our discerning
clientele. Despite our off-Strip location, we take pride in
delivering exceptional service, ensuring that every guest enjoys a
memorable stay. Discover the charm and warmth of Longhorn Casino,
where personalized hospitality meets the allure of a quaint and
welcoming atmosphere. Your Vintage Vegas Destination
(longhornhotelcasino.vegas)
About Agilysys
Agilysys exclusively delivers state-of-the-art software
solutions and services that help organizations achieve High Return
Hospitality™ by maximizing Return on Experience (ROE) through
interactions that make ‘personal’ profitable. Customers around the
world use Agilysys Property Management Systems (PMS), Point-of-Sale
(POS) solutions and Inventory and Procurement (I&P) systems to
consistently delight guests, retain staff and grow margins.
Agilysys’ customer base includes branded and independent hotels;
multi-amenity resorts; casinos; property, hotel and resort
management companies; cruise lines; corporate dining providers;
higher education campus dining providers; food service management
companies; hospitals; lifestyle communities; senior living
facilities; stadiums; and theme parks. www.agilysys.com
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version on businesswire.com: https://www.businesswire.com/news/home/20240314184037/en/
Media Contacts: Americas: Jen Reeves, Agilysys, Inc.,
770-810-6007, jennifer.reeves@agilysys.com Rest of World:
Alan Edwards, Agilysys, Inc., +44 7795 226163,
alan.edwards@agilysys.com Investor Contact: Jessica
Hennessy, Agilysys, Inc., 770-810-6116,
investorrelations@agilysys.com
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