Recall Earns ISO/IEC 20000-1 Certification for IT Service Management System
December 10 2015 - 8:30AM
Business Wire
Global Leader in Information Management
Services is First in Industry to Earn International Certification
for Exemplary Service Management System
Recall Holdings Limited (ASX: REC), a global leader in document
storage, digital information solutions, data protection and secure
destruction services, today announced that it has become the first
solution provider in the information management industry to earn an
ISO/IEC 20000-1:2011 Management System certificate, which
recognizes organizations that show exemplary planning, support and
delivery of IT service management systems to employees in support
of customers worldwide.
“We are pleased to acknowledge that Recall Holdings has
demonstrated effective implementation of a management system.
ISO/IEC 20000-1 certification provides evidence to customers,
suppliers, employees and their community of their commitment to
delivering a quality service and providing superior customer
satisfaction,” said Edward L. Maschmeier, Director, Certification,
ISO/IEC.
Recall’s ISO/IEC 20000-1:2011 certification is the result of
meeting a number of stringent qualifications that include effective
implementation of documentation and records management, commitment
to customers and establishment of clear policy, planning and
implementation. Recall has met these qualifications through a wide
array of processes that ensure customer data, regardless of format,
is secure throughout the lifecycle of each document.
Recall takes continuous proactive measures to advance the level
of security associated with its service lines. Security protection
protocols and methods are consistently reviewed and tested, and
current capabilities are enhanced through advancement in process
and technology.
“Recall is proud to be the first in the information management
industry to earn ISO/IEC 20000-1:2011 Certification, which further
exemplifies our commitment to processes that far exceed the
industry standard,” said Paige Needling, Global Director
Information Security, Recall. “Our experts continuously conduct
security assessments and audits to achieve strict chain of custody
and security processes to ensure our customers’ data is secure from
creation though destruction.”
About Recall
Recall is a global leader in information management solutions,
offering customers complete management of its physical and digital
information assets with one partner. Recall’s innovative solutions
empower organizations to make better business decisions throughout
the information lifecycle, while maintaining regulatory compliance
and eliminating unnecessary resources, time and costs. Recall
services more than 80,000 customer accounts in over 300 dedicated
operation centers, spanning five continents in 25 countries. For
more information, please visit recall.com.
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MSLGROUP BostonDavid Sprague or Amanda Fountain,
781-684-0770Recall@mslgroup.com
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