NightHawk Radiology Launches Redesigned Quality Assurance Program
November 30 2009 - 10:18AM
PR Newswire (US)
New program improves communication with customers and radiologists
SCOTTSDALE, Ariz., Nov. 30 /PRNewswire-FirstCall/ -- NightHawk
Radiology Services, the leading provider of radiology solutions to
radiology groups and hospitals throughout the United States, has
implemented a redesigned Quality Assurance (QA) program to foster
better communication between NightHawk's radiologists and customers
and to deliver superior patient care. NightHawk will be providing
an overview of the new QA program in several presentations at RSNA
2009. NightHawk Radiology is in booth #1413 in the Lakeside Center
Hall D at McCormick Place in Chicago. RSNA runs Nov. 29 through
Dec. 3. NightHawk's new QA program is uniquely designed on
continuous feedback processes. Radiologists' interpretations and
reports are evaluated by customers and submitted to NightHawk for
iterative review by internal and external physician review boards.
A multitude of key metrics ensures the most accurate and fair
quality measurements available in the industry. The QA program
utilizes a highly-analytical, systematic and disciplined approach
to assign physicians a monthly Medical Quality Score comprising two
key measurements: report accuracy and report quality. A key tenet
of the improved QA program is transparency. Customers have the
opportunity to provide and receive feedback on all radiology reads
provided by NightHawk physicians. Quality measurements and results
will also be available to each customer by site on a monthly basis,
tracking the overall performance and scores for NightHawk
radiologists. "We can't simply say the word 'quality,'" said Dr.
Timothy Myers, NightHawk's chief medical officer. "Quality has to
be embedded in the way our radiologists practice. Our newly
redesigned Quality Assurance program allows us to accurately
measure our radiologists' performance and openly share that
information with our customers." "NightHawk remains committed to
our mission of improving the quality of patient care and the lives
of the physicians who provide it," added David Engert, NightHawk's
president and CEO. "This innovative and comprehensive QA program
exemplifies our dedication to our customers by defining a new
standard for measuring and delivering the highest level of quality
interpretations in teleradiology." About NightHawk NightHawk
Radiology (NASDAQ:NHWK) is leading the transformation of the
practice of radiology by providing high-quality, cost-effective
solutions to radiology groups and hospitals throughout the United
States. NightHawk provides the most complete suite of solutions,
including professional services, business services, and its
advanced, proprietary clinical workflow technology, all designed to
increase efficiencies and improve the quality of patient care and
the lives of physicians who provide it. NightHawk's team of U.S.
board-certified, state-licensed, and hospital-privileged physicians
located in the United States, Australia, and Switzerland, provides
services 24 hours a day, seven days a week, to approximately 1,590
sites, representing approximately 28% of all hospitals in the
United States. For more information, visit
http://www.nighthawkrad.net/. "NHWKG" MEDIA CONTACTS: The Lavidge
Company 480.998.2600 Elle Shelley ext. 551 Alicia Wadas ext. 533
DATASOURCE: NightHawk Radiology Services CONTACT: Elle Shelley,
ext. 551, , or Alicia Wadas, ext. 533, , both of The Lavidge
Company, +1-480-998-2600, for NightHawk Radiology Services Web
Site: http://www.nighthawkrad.net/
Copyright